I purchased a 128GB PhotoStick that refused to work with my iPhone 14 ProMax. PhotoStick customer support worked with me over 2 days diligently trying to find a fix. We concluded there must me somethi... See more
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My photostick keeps stalling before it's started processing anything. Actually it did process a few once but since then it finds all the duplicates and all the ones already saved but doesn't get as fa... See more
Company replied
This may be a premature review, because I broke my photostick off the usb part in the computer accidentally. I contacted CS today and they were quick to reply, take action and send me a replacement. V... See more
Company replied
8 weeks no delivery DHL says to contact PhotoStick Their response has been less than zero Too bad so sad!!! Scam!!! Scam!!! Scam!!! Just arrived I would not recommend this company to anyone... See more
Company replied
Company details
Written by the company
Get ThePhotoStick or ThePhotoStick Mobile to easily and securely backup all your photos and videos and free up space on your phone or computer.
Contact info
South Colorado Avenue 225, 80731, Haxtun, United States
- thephotostick.com
2.9
Average
572 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
What a nightmare this caused me
I bought the 64GB Photostick 2.0 which arrived yesterday and unfortunately I plugged it into my laptop as requested and pressed go.
I was expecting it to search out the photos on my computer and One Drive, and then load them onto the Photostick USB drive..
This did not happen, instead it searched out over 8,000 photo files and downloaded them onto my laptop from the One drive and in doing so, crashed my laptop.
I had to then pay an IT specialist to help me sort out the mess that was on my explorer file drive.
I would certainly NOT recommend anyone trying to use this.
May 27, 2022
Unprompted review
Reply from ThePhotoStick
Hello, David.
I am so sorry to hear of your experience with ThePhotoStick. Our software is designed to search and find all photos and videos on the device it is plugged into and copy them directly over to ThePhotoStick. If you have any questions on the functionality of ThePhotoStick, feel free to reach out to our customer support department. One of our agents will be happy to visit with you and answer any questions you may have.
With regards,
Debby
ThePhotoStick Review Team
https://www.thephotostick.com/
Back Up Your Photos With One Click on ThePhotoStick®
Don't waste hours of your time trying to find, organize, and backup all your photos and videos. Let the ThePhotoStick® do the work for you with one simple click. Just Click GO. No lost hours. No missed photos. No Cloud fees. Do it yourself with ThePhotoStick®
I didn’t receive my order.
I didn’t receive my order.
They sent me an e-mail asking my complete address, I answered them but after a month I’m still waiting for it.
Then I wrote them to write me the tracking number to follow the shipment but they never answered.
May 9, 2022
Unprompted review
Reply from ThePhotoStick
Hello, Salvatore.
I am sorry for the inconvenience that your package has yet to arrive. We email customers their shipping/tracking information the day the package ships out. Please check your email (as the tracking number is listed in that email along with instructions on how to track your package). You can also "Request Status Updates" from the tracking site. Please feel free to contact your local post office / customs department for delivery estimates on their end as well, if you wish.
Our shipping information is listed on our website for your review. Please allow time for your package to arrive. https://www.thephotostick.com/pages/shipping
Unfortunately, international package delivery is still quite slow due to the ongoing international Covid-19 regulations, limited air flights, and international backlogs in customs and package processing.
If you have any questions on product use when your product arrives, please reach out to our customer support department via Chat or Email. We have agents available around the clock and they are happy to assist our valued customers.
If there is anything else I can do to assist you, please respond to me directly via the email address below and I will be happy to personally assist you. Please be sure and include you order number in your email correspondence.
Sincerely,
Debby
ThePhotoStick Team
Email address: reviews@thephotostick.com
www.thephotostick.com
Our website provides:
Live Chat with a customer support agent
Click on the little round Chat Button on the bottom right corner of the home page. One of our Customer Support Chat Agents will be happy to assist you.
Shipping Information
Detailed product information
Customer support email address returns@thephotostick.com
In Depth User Guide
Video and System Requirements
Return Information
FAQs
On n 4/20/22 I inadvertently ordered…
On n 4/20/22 I inadvertently ordered two photo sticks vs one. I contacted their customer service the following day and they promptly refunded the $53 to my account same day. I haven’t seen that kind of service in along time. Kudos to Photostick!!
April 22, 2022
Unprompted review
Reply from ThePhotoStick
Hello, Diane.
Thank you so much for taking the time to post this positive review. Customer service is a top priority for ThePhotoStick. We do everything we can to assist our valued customers when any issues arise. If you have questions on product use when your package arrives, please take a look at our handy User Guide and Video on the website. If you need personal assistance, feel free to reach out to our customer support department via Chat or email. Our agents are available around the clock on Chat and will be happy to assist you. Thank you again and I hope you have a wonderful day.
Sincerely,
Debby
ThePhotoStick
www.thephotostick.com
Our website is listed on the back of the product card that came with ThePhotoStick and it provides:
Live Chat with a customer support agent
Click on the little round Chat Button on the bottom right corner of the home page. One of our Customer Support Chat Agents will be happy to assist you.
Detailed product information
Customer support email address returns@thephotostick.com
In Depth User Guide
Video and System Requirements
Return Policy
Shipping Policy FAQs
I don't have the drive yet
I don't have the drive yet, but if they are half as good as their support service, it should be marvelous. I mistyped when I purchased and the support team corrected it by return email within the same minute! This bodes well!
April 5, 2022
Unprompted review
Reply from ThePhotoStick
Hello, Frances.
Thank you for taking the time to post this wonderful review. I am happy to hear that our support team was able to correct your order and get your product on it's way to you. We emailed you a shipping confirmation email that has your tracking number. You can track your order from that site. If you have any questions on product use, please check out the handy User Guide on the website www.thephotostick.com. Or, reach out to our customer support team via Chat or email. One of out agents will be happy to assist you.
Sincerely,
Debby
ThePhotoStick Team
www.thephotostick.com
Our website is listed on the back of the product card that came with ThePhotoStick and it provides:
In Depth User Guide
Video and System Requirements
Live Chat with a customer support agent
Click on the little round Chat Button on the bottom right corner of the home page. One of our Customer Support Chat Agents will be happy to assist you.
Detailed product information
Customer support email address returns@thephotostick.com
Return Information
Shipping Information
FAQs
I had a problem loading ThePhotoStick…
I had a problem loading ThePhotoStick and became very frustrated after watching the video. Eventually I sent an email which ended up with Debby McBride. She couldn't have been more helpful. She put me onto the support section which helped and I finally found the problem (the USB was unusable). Debby and I sent emails to and fro over a couple of days and I am now contented. What a great member of your staff.
March 9, 2022
Unprompted review
Reply from ThePhotoStick
Hello, Charles.
Thank you so much for taking the time to post about your experience with our staff. We are very happy to hear that they were helpful and that you are now contented. If you have any questions in the future, please reach out to us. One of our agents will be happy to Chat with you.
Sincerely,
ThePhotoStick Team
www.thephotostick.com
Live Chat with a customer support agent
Click on the little round Chat Button on the bottom right corner of the home page.
This product is dangerous
This product is dangerous. The company replaced the first thumb drive. The drive self-destructed and would not even appear in my list of drives. The replacement was worse. It worked for a while and each time would freeze my computer to such an extreme that I couldn't even shut down ThePhotoStick with a CNTL-Alt-Del. I had to physically shut down my computer. I has NEVER worked even once.
March 9, 2022
Unprompted review
Reply from ThePhotoStick
Hello, Mr. Bryant.
I am so sorry to hear that you had major issues with both of your ThePhotoSticks. Our Customer Relations Director will reach out to you. Quality is a top priority for us and we thank you for bringing this to our attention.
Sincerely,
Debby
ThePhotoStick Team
Not worth the money. Want a refund.
I purchased the 256 GB photostick omni and it just stopped working. My computer stopped recognizing the photostick all together. I keep getting a message to insert disk. After I insert it again and again still no recognition. The light on the photostick just keep flashing. I even tried using different computers and it still cant be found. Only had it for a few weeks and I am very unhappay with this product.
March 7, 2022
Unprompted review
Reply from ThePhotoStick
Hello,
I am sorry to hear that you are having issues with your OMNI ThePhotoStick 256GB. If you have not already done so, please reach out to our customer support department via Chat or email. One of agents will be happy to assist you with return and refund options.
Sincerely,
Debby
ThePhotoStick Team
www.thephotostick.com or
https://getthephotostickomni.io/offer-01/
Our website provides:
Live Chat with a customer support agent
Click on the little round Chat Button on the bottom right corner of the home page. One of our Customer Support Chat Agents will be happy to assist you.
Detailed product information
Customer support email address returns@thephotostick.com
In Depth User Guide
Video and System Requirements
Return Policy
Shipping Policy
FAQs
Ordered a couple of photosticks on the…
Ordered a couple of photosticks on the 1st February, I accepted that covid might effect their arrival. The money was transferred on that date & todate have still not received them or any correspondence what so ever.
March 2, 2022
Unprompted review
Reply from ThePhotoStick
Hello, Peter.
Sorry to hear that your package has not arrived yet. ThePhotoStick shipping department is very efficient. We generally ship packages out of Colorado, USA the same day the order was placed. Unfortunately, the slow down is occurring on the international side. We have a message posted on our website (in the Shipping information section) noting the international Delays. We email all of our customers a "shipping confirmation" the day it ships out. That emailed shipping confirmation has their order tracking number. Customers are able to track their package using that information. Customers can also contact their local post office or customs department and ask what the delay is with their package delivery.
https://www.thephotostick.com/pages/shipping
Delays
Most International packages are delivered within 2-8 weeks, however, some packages have been delayed by an additional 2-6 weeks. To minimize delays, be sure to provide an accurate shipping address and telephone number! Please also be aware that delays in customs are becoming increasingly common. Packages may take longer to get to international destinations, and unfortunately, we cannot control or prevent this type of delay.
If you would like assistance in tracking your package, please reach out to our customer support department via Chat or email on our website. One of our agents will be happy to assist you. Please have your order number available. It is listed in the order confirmation email or text that we sent to you.
Sincerely,
Debby
ThePhotoStick Team
www.thephotostick.com or
https://getthephotostickomni.io/offer-01/
Our website provides:
Live Chat with a customer support agent
Click on the little round Chat Button on the bottom right corner of the home page. One of our Customer Support Chat Agents will be happy to assist you.
Shipping Policy
Customer support email address returns@thephotostick.com
FAQs
In Depth User Guide
Detailed product information
Video and System Requirements
Return Policy
Accidentally purchased the wrong type…
Accidentally purchased the wrong type of photostick.
Debby , project manager at customer services sorted everything out smoothly without any fuss or problems.
A fantastic service from Photostick. Very friendly attitude.
Very impressed
March 1, 2022
Unprompted review
Reply from ThePhotoStick
Hello, Alan.
Thank you for letting us know that everything was sorted out smoothly with your order. We appreciate the positive review and your kind words. If we can be of any further assistance to you in the future, please let us know. One of our customer service agents will be happy to assist you via Chat or Email.
Sincerely,
ThePhotoStick Team
www.thephotostick.com
returns@thephotostick.com
Excellent Service
The photostick would not work on my laptop so I contacted them There was no hesitaton in replacing the photostick.
Excellent service.
February 22, 2022
Unprompted review
Reply from ThePhotoStick
Hello, Jeanette.
Thank you for taking the time to post this wonderful compliment. It is always a pleasure to assist our valued customers. If you have any questions in the future, please reach out to us.
Sincerely,
Debby
ThePhotoStick Team
www.thephotostick.com or
https://getthephotostickomni.io/offer-01/
Our website provides:
Live Chat with a customer support agent
Click on the little round Chat Button on the bottom right corner of the home page. One of our Customer Support Chat Agents will be happy to assist you.
Detailed product information
Customer support email address returns@thephotostick.com
Shipping Policy
FAQs
In Depth User Guide
Video and System Requirements
Returns Policy
Buy a cheaper memory stick
I thought I was doing something wrong until I read the reviews on here. I think I have paid a lot more than anticipated (after paying shipping and VAT) for something that does not work. Firstly after ordering I was bombarded with emails trying to sell me stuff that I did not want, but that was simply an annoyance. I was going to give one of these to my daughter as part of her Christmas present, but when they arrived, I thought they looked just like ordinary memory sticks so I decided against that. I only just got round to trying one this weekend. I thought I would plug it into my laptop and followed instructions. All looked well as it began gain to scan files. It kept stopping and starting, and after about 2 hours it had found around 4,000 photos, but hadn’t actually saved any. I used the helpline and got a quick response telling me where to look for the photos. Following instructions there were still no photos saved. I then went back to the live chat only to find out hat the conversation had been ended by the person on the other end. The following day, I asked my daughter (who is a lot more tech savvy than me) to have a go. She thought she that perhaps I had been a little impatient and should have waited until all the files had scanned, so went through the same performance again. The stick took about 3 hours to scan everything and then started to save. Great, I thought until after a further 2 hours it had only saved about 40 photos. With my laptop running out of battery, I gave up.
I also tried the other stick and it was taking hours to scan. I did think perhaps it could have been a faulty batch, but after reading other reviews I am not hopeful.
February 14, 2022
Unprompted review
Reply from ThePhotoStick
Hello, Sheila.
I am sorry to hear that ThePhotoStick is taking so long to load your photos. Please reach out to our customer support department via Chat (as you did before) or via email. One of our agents will be happy to assist you with product use, replacements, or with return and refund options.
We have sold over a million of ThePhotoSticks and have satisfied customers world wide. We value each and every one of our customers and we do our very best to assist them when we hear of an issue.
Sincerely,
Debby
ThePhotoStick Team
www.thephotostick.com or
https://getthephotostickomni.io/offer-01/
Our website provides:
Live Chat with a customer support agent
Click on the little round Chat Button on the bottom right corner of the home page. One of our Customer Support Chat Agents will be happy to assist you.
Detailed product information
Customer support email address returns@thephotostick.com
Shipping Policy
FAQs
In Depth User Guide
Video and System Requirements
Returns Policy
Reply from ThePhotoStick
Hello, Carri.
Thank you so much for posting this awesome review and for letting us know that your ThePhotoStick works great. If you have any questions in the future please reach out to us.
Sincerely,
Debby
www.thephotostick.com or
https://getthephotostickomni.io/offer-01/
Our website provides:
Live Chat with a customer support agent
Click on the little round Chat Button on the bottom right corner of the home page. One of our Customer Support Chat Agents will be happy to assist you.
Detailed product information
Customer support email address returns@thephotostick.com
Shipping Policy
FAQs
In Depth User Guide
Video and System Requirements
Returns Policy
Great customer service
Great customer service, polite, professional and truly cares about the customer!
A huge shout out to Debby!!
February 9, 2022
Unprompted review
Reply from ThePhotoStick
Hello, Sheryl.
Thank you so much for taking the time to post this wonderful customer service review. If we can be of any assistance to you in the future, please reach out to us via Chat or email.
With best regards,
ThePhotoStick Team
www.thephotostick.com or
https://getthephotostickomni.io/offer-01/
Our website provides:
Live Chat with a customer support agent
Click on the little round Chat Button on the bottom right corner of the home page. One of our Customer Support Chat Agents will be happy to assist you.
Detailed product information
Customer support email address returns@thephotostick.com
Shipping Policy
FAQs
In Depth User Guide
Video and System Requirements
Returns Policy
BUYER BEWARE
Once it was returned I was informed that there’s a shipping charge and handling fee. Since I didn’t feel comfortable dealing with them (no phone number) I insured the “sticks” before returning them.
February 4, 2022
Unprompted review
Reply from ThePhotoStick
Hello,
Sorry for the misunderstanding. We do not charge our customers a "handling fee" if they choose to return our product for any reason. Please feel free to review our return policy and terms of service. They are both listed on the website where you placed the order. If you have any questions about your return and refund please reach out to our customer support department via live Chat or email. One of our agents will be happy to assist you.
Sincerely,
Debby
ThePhotoStick Team
www.thephotostick.com or
https://getthephotostickomni.io/offer-01/
Our website provides:
Live Chat with a customer support agent
Click on the little round Chat Button on the bottom right corner of the home page. One of our Customer Support Chat Agents will be happy to assist you.
Detailed product information
Customer support email address returns@thephotostick.com
Shipping Policy
FAQs
In Depth User Guide
Video and System Requirements
Returns Policy
I purchased a 128Gb photo stick Omni
I purchased a 128Gb photo stick Omni
On the 27th October 2021
Firstly it took months for delivery!
Secondly and most importantly it just does not work!!
I wish I had read all the adverse reports on Trustpilot.
I have followed the instructions to a tee and downloaded the photo stick omni app from the App Store
However it does not download anything!!
Total waste of my time and money!
Great shame as I was really looking forward to freeing up some space.
Waste of time and money!!
No need to talk with the photo stick omni website and help area as I know the product just does not work!!
$130.00 down the drain.
February 2, 2022
Unprompted review
Reply from ThePhotoStick
Hello,
I apologize that ThePhotoStick OMNI you purchased did not work for you.
Please reach out to our customer support department via Chat on our website or the email address listed below. One of our agents will be happy to assist you with a replacement or with return and refund information.
We have sold over a million products and have satisfied customers world wide. We take pride in our products and value each and every one of our customers. We do everything that we can to make it right when we hear of an issue. We have a very efficient shipping department and we generally ship orders out the same day as they are received. Unfortunately, we have noticed that the foreign postal services and customs processing on that end have been very slow for the past few months. I am not sure where you are located, however, if your order took almost 2 months to get delivered, you may have experienced that situation with your delivery. I hope that you reach out to our customer support department. They will be happy to assist you.
Sincerely,
Debby
ThePhotoStick Team
www.thephotostick.com or
https://getthephotostickomni.io/offer-01/
Our website provides:
Live Chat with a customer support agent
Click on the little round Chat Button on the bottom right corner of the home page. One of our Customer Support Chat Agents will be happy to assist you.
Detailed product information
Customer support email address returns@thephotostick.com
Shipping Policy
FAQs
In Depth User Guide
Video and System Requirements
Returns Policy
Unsupported Tech Support
Didn't read reviews before purchasing. Bad on me. After receiving I looked at other devices which stated the other drives they could not be used on latest iPhones (c-ports.) I emailed TS and questioned this. TS didn't know. Then sent a dated cut and paste "research" paragraph from an unknown source that said lightning cable should work with new iPhones so TS said the photostick "should" work. Need more assurance than should or might work before I mess up the c-port. TS was incredibly less than helpful.
Note: Almost immediately after I placed the order, I received an unsolicited email from another company referring to my purchase. It seems obvious Photosticks shares email addresses. Coincidentally, since this purchase I have been inundated with nasty and I mean exceptionally nasty spam.
Needless to say the photosticks are being returned. I am not going to try out a product that "should" work on an expensive new phone.
January 27, 2022
Unprompted review
Reply from ThePhotoStick
Hello, Kate.
I am sorry to hear that you did not receive adequate product information from our tech support agent. We will be happy to process your return and refund.
Prairie IT / ThePhotoStick, does not share our customer email addresses with anyone and we definitely do not email our valued customers with SPAM.
https://www.thephotostick.com/policies/terms-of-service
Customers may receive updates from Prairie IT about new products and partner promotions. Customers may unsubscribe from these promotions at any time.
We have sold over one million products and have satisfied customers worldwide. The number of customer complaints that we receive compared to our high volume of orders is miniscule. However, we take each and every customer complaint very seriously. We personally respond to each complaint that we are made aware of. We do everything that we possibly can to make it right with our valued customers.
Please reach out to me directly if you have any questions. I will be happy to personally assist you.
Sincerely,
Debby
Email address: debby@xtra-pc.com
ThePhotoStick Team
A great product!
This photo stick was easy to use, fast, and had lots of storage for all of my photos.
January 25, 2022
Unprompted review
Reply from ThePhotoStick
Hello, Mackenzie.
Thank you so much for taking the time to post that ThePhotoStick was easy to use, fast and held lots of your photos. If you have any questions in the future, please reach out to us. We appreciate your wonderful review and hope you have a great week.
Sincerely,
Debby
ThePhotoStick Team
www.thephotostick.com or
https://getthephotostickomni.io/offer-01/
Our website provides:
Live Chat with a customer support agent
Click on the little round Chat Button on the bottom right corner of the home page. One of our Customer Support Chat Agents will be happy to assist you.
Detailed product information
Customer support email address returns@thephotostick.com
Shipping Policy
FAQs
In Depth User Guide
Video and System Requirements
Returns Policy
Great product
I received a Photo Stick for Christmas and absolutely love it. I had thousands of photos on my cell phone and the Photo Stick was a easy and convenient way to store my photos. Highly recommend!
January 25, 2022
Unprompted review
Reply from ThePhotoStick
Hello, Lynea.
Thank you so much for taking the time to post that you absolutely love your new ThePhotoStick. We appreciate that you highly recommend our product. If you have any questions in the future, please reach out to us. We hope you have a great week.
Sincerely,
Debby
ThePhotoStick Team
www.thephotostick.com or
https://getthephotostickomni.io/offer-01/
Our website provides:
Live Chat with a customer support agent
Click on the little round Chat Button on the bottom right corner of the home page. One of our Customer Support Chat Agents will be happy to assist you.
Detailed product information
Customer support email address returns@thephotostick.com
Shipping Policy
FAQs
In Depth User Guide
Video and System Requirements
Returns Policy
This Malfunctioning $50.00 Photo Stick ended up costing me $203.72CAD
Sadly, this Photo Stick was a huge waste of money. It ended up costing me $203.72CAD ($152.55US) for a USB Photo Stick that did not work on ANY Device.
For the last two weeks I have tried uploading photos from my PC, Laptop and two cell phones.
The Photo Stick either did nothing once plugged in or I received a message stating that the USB device connected to this computer malfunctioned or wasn't recognized.
Sadly this product does NOTHING IT Promises. It was a heartbreaking disappointment, a huge waste of money and a big waste of my time.
January 23, 2022
Unprompted review
Reply from ThePhotoStick
Hello, Colleen.
I am so sorry that ThePhotoStick did not work on any of your devices and that you spent two weeks trying to get it to work. Our website is listed on the product card that came with your device. We have customer support agents available around the clock via Chat. They would have been happy to assist you right away with your product use issues. Our email address is available in the return policy section of our website. Customers also have the option to email our agents with product use issues. Although the email option is not as speedy as our Chat feature, one of our support agents would have been happy to assist you via email. If you have not already reached out to our customer support team, feel free to reply to me via the email address below. I will be happy to personally assist you with a product replacement or with return and refund information.
Please include your ship to address and your order number.
Sincerely,
Debby
Email address: debby@xtra-pc.com
ThePhotoStick Team
www.thephotostick.com or
https://getthephotostickomni.io/offer-01/
Our website provides:
Live Chat with a customer support agent
Click on the little round Chat Button on the bottom right corner of the home page. One of our Customer Support Chat Agents will be happy to assist you.
Detailed product information
Customer support email address
FAQs
In Depth User Guide
Video and System Requirements
Returns Policy
A load of RUBBISH.
Sorry but this is a load of rubbish. Left running for 24 hrs and still had not finished. Pulled it out and found that there was nothing on the stick at all. The stick didn't even have their programme on it. A waste of money.
January 22, 2022
Unprompted review
Reply from ThePhotoStick
Hello, Denis.
I am so sorry that ThePhotoStick did not find and save your photos after running for 24 hours. Our website is listed on the product card that came with your device. We have customer support agents available around the clock via Chat. Our email address is available in the return policy section of our website. Customers also have the option to email our agents with product use issues. If you have not already reached out to our customer support team, feel free to reply to me via the email address below. I will be happy to personally assist you with a product replacement or with return and refund information. Please include your ship to address and your order number.
Sincerely,
Debby
Email address: debby@xtra-pc.com
ThePhotoStick Team
www.thephotostick.com or
https://getthephotostickomni.io/offer-01/
Our website provides:
Live Chat with a customer support agent
Click on the little round Chat Button on the bottom right corner of the home page. One of our Customer Support Chat Agents will be happy to assist you.
Detailed product information
Customer support email address returns@thephotostick.com
Shipping Policy
FAQs
In Depth User Guide
Video and System Requirements
Returns Policy
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