Very happy with the reduced (sale + fest buy reduction) price for my new Joola BenJohns) picklepaddle!! Also arrives very quickly with a nice courtesy pickleball shop cover … Thank you!!
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Review summary
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What people talk about most
Reviews shaping this summary
Seeking advice on a new paddle for my better half and me. I was very impressed on how every question I asked was answered quickly. The advice given was throughout the process was excellent. Having now... See more
Company replied
I had been waiting since October for stock of Vatic's new paddles to come in from the US. Lloyd at The Pickleball Store kept me up to date and sent me an email last week to confirm stock was in. I for... See more
Company replied
After sales service is what really differentiates retailers in my opinion. A problem developed with my paddle. The Pickleball Store (Lloyd in particular) went above and beyond to resolve the issue for... See more
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Company details
Written by the company
We are the UK's premier provider of pickleball products. Created for the players by the players. Stocking world leading pickleball paddles, balls, nets and sets. Superb customer service and fast UK shipping times. Start your pickleball journey today with The Pickleball Store.
Contact info
Unit 130, PO30 1DF, Newport, United Kingdom
- hello@thepickleballstore.co.uk
- thepickleballstore.co.uk
4.9
Excellent
657 reviews
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Replied to 100% of negative reviews
Typically replies within 1 week
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First class!
Lloyd offered great advice to help me choose a new padel and, without me asking, price-matched a competitor site. Delivery was fast. A first class service.
July 27, 2026
Reply from The Pickleball Store
Thank you so much for the fantastic review! We’re delighted that we were able to help you choose the right paddle and secure the best price for you. It’s also great to hear that your order arrived quickly. We really appreciate your support and wish you many great games ahead with your new paddle!
Lloyd was absolutely amazing! 👌🏻😃
Lloyd was absolutely amazing! I was looking to upgrade from my Joola Perseus IV and was interested in buying the new Perseus V so I contacted Lloyd to get some advice. He was fantastic! Gave me really helpful information and after we decided that it was the right choice for me, he got one sent out straight away and I received it the next day! I was over the moon and am very happy with my new paddle!!! Want to play even more now!!!
I recommend The Pickleball Store to everyone! 👍🏻😃
July 27, 2026
Reply from The Pickleball Store
Wow thank you so much for this kind review! We’re delighted to hear that we were able to offer helpful advice and make sure the paddle was a right fit for you. It’s great to hear that it arrived the next day and that you’re already loving it! We really appreciate your support and recommendation and we wish you many great games ahead with your new paddle!
Reply from The Pickleball Store
Wow, reviews like this mean a lot to our team! Thank you so much for the support.
Reply from The Pickleball Store
Thanks so much for taking the time to share this review, it means a lot to our team!
Reply from The Pickleball Store
Thanks so much for taking the time to share these comments, we're delighted to hear that you are happy with your new paddle and the delivery times. We wish you many great games ahead!
Reply from The Pickleball Store
Thanks so much for sharing this review. We hope you enjoy your new paddle and hope to help you again with any future Pickleball needs!
Ordered a paddle from the easy to use…
Ordered a paddle from the easy to use site and paddle was delivered as promised. What was truly outstanding was how it was packaged - absolutely fantastic and in a manner that ensured the paddle could not be damaged. Meanwhile overjoyed with the product.
July 16, 2026
Unprompted review
Reply from The Pickleball Store
Thank you so much for your wonderful review! We’re delighted to hear that you found our website easy to use, your paddle reached you safely. We take care when packaging every order, so it’s lovely to know this stood out for you! We hope you enjoy your new paddle!
Easy ordering
Easy ordering, good communication and excellent delivery. Definitely buy from you again.
July 7, 2026
Reply from The Pickleball Store
Thank you so much for your lovely review! We’re delighted to hear that you found ordering easy and were happy with the communication and delivery. We really appreciate your support and look forward to helping you again in the future!
Easy to order and timely delivery.
July 7, 2026
Reply from The Pickleball Store
Thanks so much for sharing this review, we're so pleased that you found the ordering process easy and were happy with the delivery times. We look forward to helping you again with any future Pickleball needs!
A great service!
Easy to order, well packaged, delivered on time, great product!!
Would recommend to anyone.
July 7, 2026
Reply from The Pickleball Store
Thanks so much for this lovely review, it means a lot to our team! We're so pleased that you found the ordering process easy and found your item well packaged with quick delivery. Enjoy, we wish you many great games ahead!
Reply from The Pickleball Store
Thank you for taking the time to share this review. We're thrilled to hear you were happy with the quality and delivery time. Enjoy!
The Pickleball Store provides an excellent service.
The Pickleball Store provides excellent customer service. On the one occasion I asked for guidance, the response was immediate and very helpful. They offer a wide range of products, the online ordering is simple to use, and the products arrive quickly. I highly recommend the Pickleball store.
July 6, 2026
Reply from The Pickleball Store
Wow, thank you so much for these kind words! We're delighted to hear that we were able to help you and that you were pleased with our customer service. It's also great to hear that you found the ordering process easy to use and the delivery was quick. Thanks so much for your recommendation, your support means a lot to our team!
Contacted them over an issue and they…
Contacted them over an issue and they reassured me that should the issue worsen they would assist me anyway they can. They also issued a partial refund off there own back as a gesture. Truly decent of them.
A pleasure to deal with and response was quick and thorough
June 29, 2026
Reply from The Pickleball Store
Thank you so much for taking the time to leave us this great review! We're really pleased to hear that you had a positive experience and that we were able to provide reassurance and support. We always aim to respond as quickly as possible and look after our customers if any issues arise, so it's great to know this came across! Thank you again for your kind words and for choosing The Pickleball Store. We hope to help you again with any future Pickleball needs!
Excellent customer service and resolution
Great experience with the pickleball store. The packaging was excellent, and my order arrived much faster than I expected. I had a minor issue with my order, but Lloyd responded quickly and resolved it immediately. Excellent customer service, and very happy with how he dealt with the issue.
I will definitely be purchasing my future pickleball equipment from this store without any hesitation. Highly recommended!
June 24, 2026
Reply from The Pickleball Store
Thank you so much for your lovely review! We’re really pleased to hear your order arrived quickly and that you were happy with the packaging. We’re so glad that we were able to get the issue resolved it resolved for you quickly. We really appreciate your kind words and recommendation, and we wish you many great games ahead!
Reply from The Pickleball Store
Thank you so much for taking the time to leave these lovely comments! We're delighted that we were able to advise you and that you were happy with the delivery times. Enjoy your new pickleball gear and we wish you many great games ahead!
Kitchen Blocker Glasses
Very quick delivery service and they are a good quality product. Feel safe when wearing them.
June 8, 2026
Reply from The Pickleball Store
Thank you so much for this great review. We're so pleased that you are enjoying your Kitchen Blockers and were happy with the delivery times. Enjoy and we wish you many great games ahead!
Reply from The Pickleball Store
Thank you so much for taking the time to share this review. We're thrilled that you are happy with the quality and pricing and we hope you enjoy your new paddle!
Reply from The Pickleball Store
Thank you so much for taking the time to share this great review! We're delighted to hear that you were happy with the service you received and the delivery times! Your support means a lot to our team.
Reply from The Pickleball Store
Wow, thank you so much! Reviews like this mean a lot to our team.
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