Very happy with the reduced (sale + fest buy reduction) price for my new Joola BenJohns) picklepaddle!! Also arrives very quickly with a nice courtesy pickleball shop cover … Thank you!!
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Seeking advice on a new paddle for my better half and me. I was very impressed on how every question I asked was answered quickly. The advice given was throughout the process was excellent. Having now... See more
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I had been waiting since October for stock of Vatic's new paddles to come in from the US. Lloyd at The Pickleball Store kept me up to date and sent me an email last week to confirm stock was in. I for... See more
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After sales service is what really differentiates retailers in my opinion. A problem developed with my paddle. The Pickleball Store (Lloyd in particular) went above and beyond to resolve the issue for... See more
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Company details
Written by the company
We are the UK's premier provider of pickleball products. Created for the players by the players. Stocking world leading pickleball paddles, balls, nets and sets. Superb customer service and fast UK shipping times. Start your pickleball journey today with The Pickleball Store.
Contact info
Unit 130, PO30 1DF, Newport, United Kingdom
- hello@thepickleballstore.co.uk
- thepickleballstore.co.uk
4.9
Excellent
657 reviews
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Replied to 100% of negative reviews
Typically replies within 1 week
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Reply from The Pickleball Store
Thank you so much for taking the time to share this great review! We are delighted that you were happy with the service, selection and overall experience. Your support means a lot to us!
My order came very quickly quicker than…
My order came very quickly quicker than I expected
June 8, 2026
Reply from The Pickleball Store
Thanks so much for this great comment! We're so pleased to hear that your order was delivered quickly. Enjoy, we wish you many great games ahead!
Reply from The Pickleball Store
Thanks so much for taking the time to leave this great review! We're thrilled to hear that your order arrived on time and you were pleased with the service you received. We look forward to helping you again with any future pickleball needs!
Only reason I didn't give 5 stars was…
Only reason I didn't give 5 stars was the delivery took longer that I anticipated.
June 8, 2026
Reply from The Pickleball Store
Thank you so much for your review and feedback! We’re really sorry to hear your delivery took a little longer than expected. We always aim to dispatch orders as quickly as possible, but once parcels are with Royal Mail, delivery times can occasionally vary.
We really appreciate your support and hope you’re enjoying your new pickleball gear!
Reply from The Pickleball Store
Thanks so much for this review! We're so glad you were happy with the customer service you received. We wish you many great games ahead!
Great prices
June 1, 2026
Reply from The Pickleball Store
Thanks so much for this great review! We're so pleased you were happy with the prices. We look forward to helping you again with any future pickleball needs!
It was excellent
It was excellent
Parcel was very well packaged
Sadly I did not get my 10 % discount
When i spoked to Lloyd
Please help out
Lynda Ray
07835057540
June 5, 2026
Reply from The Pickleball Store
Thank you so much for your lovely 5-star review, we’re really pleased to hear your parcel arrived well packaged and you love your new paddle! We’ve emailed you directly r.e. the discount so please do keep an eye on your inbox! Thanks again for your support.
Reply from The Pickleball Store
Thank you so much for taking the time to share these comments! We really appreciate your support. Happy Pickling!
Terrible delivery experience and had to…
Terrible delivery experience and had to pay an excess shipping fee despite having already paid for delivery.
Lloyd at The Pickleball Store acted very quickly as described in his reply !
The products were very good once received.
June 2, 2026
Reply from The Pickleball Store
Hi Graham,
Thank you for your feedback, and I’m very sorry to read your review regarding the disappointing delivery experience.
The excess shipping fee was completely unexpected on our side too, particularly as the shipping had already been processed at our end for your order. This appears to have been an additional charge applied by Royal Mail/Post Office during the delivery process, for which I can only apologise.
As soon as you made us aware of the issue, we refunded your full shipping fee and also provided additional support on your order as a gesture of goodwill. Please do contact me directly if you feel there is anything more we should be doing to support you here.
I’m pleased to hear that you were happy with the products once they arrived, but I do apologise again that the delivery process fell short on this occasion.
Kind regards,
Lloyd
The Pickleball Store
Reply from The Pickleball Store
Thanks so much for taking the time to leave this review, your support means a lot to our team!
Reply from The Pickleball Store
Wow, comments like these mean a lot to us, thank you!
Great service & fast delivery from…
Great service & fast delivery from Lloyd at The Pickleball Store.
May 27, 2026
Reply from The Pickleball Store
Thank you so much for taking the time to leave these lovely comments! We're so pleased that you were happy with the service you received as well as the quick delivery. We really appreciate your support!
Reply from The Pickleball Store
Thank you so much for taking the time to share this great review! Your support means a lot to our team.
Fast arrival and kept in the loop…
Fast arrival and kept in the loop during the delivery process
May 11, 2026
Reply from The Pickleball Store
Thank you so much for taking the time to share this great review! It's so good to know that you were happy with the delivery time and communication throughout the process. We really appreciate your support!
Fast delivery and good value
May 11, 2026
Reply from The Pickleball Store
Thanks so much for taking the time to share this great review! We're delighted that you were happy with the speedy delivery and value, we really appreciate your support!
Great service
Great service, Good delivery and helpful information and videos to help you choose the right paddle for you. Will definitely be ordering from you again.
May 5, 2026
Reply from The Pickleball Store
Thank you so much for taking the time to leave this great review! We're so pleased that you found the service, delivery and additional info and videos helpful when choosing your paddle. Thanks so much for the support and we wish you many great games with your new paddle!
Reply from The Pickleball Store
Thank you so much for taking the time to share this review, it means a lot to our team! We're so pleased that you were happy with the service, quick delivery and packaging. We look forward to helping you again with any future Pickleball needs!
Good quality
I ordered a bag to hold my paddle and various other items. It is as described and the quality is great.
May 4, 2026
Reply from The Pickleball Store
Thank you so much for sharing this great review! We appreciate the support and are so glad that you're enjoying your new bag. We wish you many great games ahead!
Reply from The Pickleball Store
Thanks so much for this lovely review! We really appreciate your support and custom.
5 Star Service!
Lloyd support & customer service is top tier. His knowledge on the products is exceptional. Quickly dispatched and delivered. I’ll be sure to order my next padel or equipment from The Pickleball Store! ⭐️⭐️⭐️⭐️⭐️
May 11, 2026
Reply from The Pickleball Store
Wow thanks so much for your kind words! Reviews like this mean a lot to our team! We're thrilled to hear that we were able to help advise, and are delighted that you were happy with the service you received and the delivery. We really appreciate your support!
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