Very good price on my first racket - Vatic Pro Prism Flash 16. And appreciated the prompt delivery. Only criticism is the large amount of non recyclable plastic packaging.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Seeking advice on a new paddle for my better half and me. I was very impressed on how every question I asked was answered quickly. The advice given was throughout the process was excellent. Having now... See more
Company replied
I had been waiting since October for stock of Vatic's new paddles to come in from the US. Lloyd at The Pickleball Store kept me up to date and sent me an email last week to confirm stock was in. I for... See more
Company replied
The staff at the store were considerate in their response to my order! They got in touch to clarify to prevent delivery of something i didn’t need! They then fulfilled my order with a high level of ef... See more
Company replied
Company details
Written by the company
We are the UK's premier provider of pickleball products. Created for the players by the players. Stocking world leading pickleball paddles, balls, nets and sets. Superb customer service and fast UK shipping times. Start your pickleball journey today with The Pickleball Store.
Contact info
Unit 130, PO30 1DF, Newport, United Kingdom
- hello@thepickleballstore.co.uk
- thepickleballstore.co.uk
4.9
Excellent
647 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Everything was so easy
Everything was so easy. Delivered on time for a good price. Thanks Lloyd 👍🏻
April 24, 2026
Reply from The Pickleball Store
Amazing, we're so glad you found everything easy to use and were happy with the delivery times and prices. Thanks so much for your support, we really appreciate it!
Good service
April 27, 2026
Reply from The Pickleball Store
Thanks so much for taking the time to share this review, we really appreciate it!
Reply from The Pickleball Store
Thank you so much for taking the time to share this great review, we're so glad you found it easy to purchase and were happy with the speedy delivery. Your support means a lot to our team!
I ordered and paid for 3 packs of 3…
Excellent customer service as they promptly sorted a mistake with my order and even gave me a discount.
April 30, 2026
Unprompted review
Reply from The Pickleball Store
Hi Philip,
We’re very sorry there were missing items in your original order. This is not the experience we aim to provide, and we completely understand how frustrating that must have been.
As soon as this was brought to our attention, we dealt with it the same day and arranged for the missing items to be sent via next-day expedited delivery so you could receive them in time for your next game. We also included a goodwill gesture as an apology for the inconvenience caused.
We always aim to resolve matters promptly and fairly, and in this case we made every effort to put things right without delay.
That said, we appreciate your feedback and take all comments seriously. We’re committed to maintaining and improving a high standard of service across fulfilment and customer experience.
Best regards,
Lloyd and The Pickleball Store Team
Super fast delivery
Super fast delivery, even changed the order to the correct one when I ordered the wrong item! Llyod is great too. No notes!
April 14, 2026
Reply from The Pickleball Store
Thank you so much for taking the time to share this great review, we really appreciate your support. Enjoy your purchase and we wish you many great games ahead!
Great Customer Service- solved a problem before I knew it was a problem and looked after me so well.
They have been fantastic.Why they are so good is the way that they handled a mistake they made. They realised they may have sent the wrong brand of balls that I had ordered. Before,they arrived they emailed me telling me the mistake and saying once they arrived,then I could contact them and they would send me the correct brand if required. They arrived and it was the wrong brand and I emailed them and they dispatched the correct balls and allowed me to keep the wrong order. It is how Companies react when they get it wrong that is important.
April 13, 2026
Reply from The Pickleball Store
Thanks so much for taking the time to leave such a lovely review, we really appreciate it! We’re so glad to hear you felt well looked after. It’s great to hear that you were happy with how the mistake was handled, and we really appreciate your understanding. Thanks again for your support, it genuinely means a lot to us!
Reply from The Pickleball Store
Thanks so much for this great review! We wish you many great games ahead with your new product!
Kitchen Blockers very comfortable to…
Kitchen Blockers very comfortable to wear.Quick delivery👍
April 13, 2026
Reply from The Pickleball Store
Thank you so much for taking the time to share this great review! We're so pleased you were happy with the delivery times and we wish you many great games ahead with your Kitchen Blockers! Enjoy!
Reply from The Pickleball Store
Thank you for taking the time to share these comments, we are so pleased that you were happy with the choice of products and quick delivery. Your support means a lot to our team!
Good website with good clear…
Good website with good clear descriptions, good communication after purchase and speedy delivery. What more can you ask for?
April 13, 2026
Reply from The Pickleball Store
Thank you so much for taking the time to share this great review! We're delighted to hear that you found the website clear and helpful and are so pleased that you were happy with the follow-up communication and delivery times! Your support means a lot to our team.
Great customer service and product
Lloyd is very knowledgeable and his customer service was brilliant helping me replace my paddle. Thank you so much.
April 6, 2026
Reply from The Pickleball Store
Thank you so much for your kind words! We’re really pleased to hear you had a great experience with both our customer service and products. We truly appreciate your support. Enjoy your new paddle!
Great service and delivery.
April 10, 2026
Reply from The Pickleball Store
Thanks so much for this great review, your support means a lot to our team!
Very efficient
Very efficient! Very fast! Excellent stuff and quality! Very pleased with my purchase
April 18, 2026
Unprompted review
Reply from The Pickleball Store
Thanks so much for this great review, comments like this mean a lot to our team! Enjoy, we wish you many great games ahead!
Helpful
It was good to be able to speak to someone for advice on which product would be best for me
April 3, 2026
Reply from The Pickleball Store
Thanks so much for taking the time to leave this great review! We're so pleased we were able to help advise you, this is something we pride ourselves on. Thanks again for the support!
Reply from The Pickleball Store
Reviews like this mean the world to us! Thanks so much for the support.
Great service
Great service. Order dispatched quickly and arrived safely and well packaged.
April 8, 2026
Reply from The Pickleball Store
Thank you so much for this great review! We're so happy that you were pleased with the service you received, the delivery times and the packaging of your order, we hope you enjoy and wish you many great games ahead!
Reply from The Pickleball Store
Thanks so much for taking the time to leave this feedback!
Reply from The Pickleball Store
Thanks for the great review! We're delighted you were happy with the service you received and the speedy delivery! We really appreciate your support.
Reply from The Pickleball Store
Thanks so much for taking the time to leave this great review! Thank you also for your repeat custom and support, we really appreciate it!
Highly recommended
As always Lloyd was knowledgable and helpful and ensured I got what I wanted/needed. Added to that the quick and free delivery - a first class service. Highly recommended.
March 26, 2026
Reply from The Pickleball Store
Thank you for your great feedback, it means a lot to our team! We really appreciate your support and recommendation.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.