It was my first time arranging for Lapel Badges to be created for our organisation, and I was very thankful for all the support, guidance and patience given to me. We were very impressed by their qu... See more
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Pins were great however $15 shipping for two tiny pins is absolutely outrageous. Both could have fit into a regular or padded envelope for just a few dollars or even a small Auspost satchel for under... See more
Pushing a deadline really tight, The Pin Factory did all they could to help us meet our timeline without compromising quality. The final product had a really nice finish, black metal and soft enamel p... See more
Company replied
Key rings arrived today and they look amazing!!! Thank you so much team at The Pin Factory. We are really pleased. Can’t wait to show the principal at the school. He’ll be thrilled. From your assi... See more
Company replied
Company details
Information provided by various external sources
Australia’s #1 Producer of Custom Made Metal Promotional Products. We Specialise in Lapel Pins, Medals, Keyrings, Cufflinks And More. All Products Completely Custom Made To Order And Come With Our Satisfaction Guarantee! 02 6555 5030.
Price Beat Guarantee
Find a lower price on an identical item within Australia and we'll beat it!
Find a lower price on an identical item within Australia and we'll beat it! Simply submit our team a competitor quote with a lower price for an identical item and we will beat it PLUS still provide our same excellent level of customer service, rapid turnaround times and 100% free artwork proofing service. Why would you shop anywhere else?
Contact info
13 Dee Crescent, 2428, Tuncurry, Australia
- 02 9054 8990
- info@thepinfactory.com.au
- thepinfactory.com.au
4.6
Excellent
555 reviews
Asks customers to review
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Hasn’t replied to negative reviews
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Very responsive in the design phase
Very responsive in the design phase, accurate lead and delivery times!
May 16, 2024
Reply from The Pin Factory
We're happy to know you had a positive experience with our team. It’s a pleasure to assist you, and we look forward to your next project!
Timely response and quality product
May 1, 2024
Reply from The Pin Factory
Thank you for your kind words!
Great service, top quality!
Ordering custom pins was very smooth and easy, from the design process through to placing the order. Pins received were of high quality. Very happy with the service and quality. Will definitely be continuing with them as our merch provider.
May 2, 2024
Reply from The Pin Factory
Thank you for your fantastic feedback! We’re thrilled to hear that the ordering process for your custom pins was smooth and that you’re pleased with the quality. It’s wonderful to know that you’ll continue to choose us as your merch provider. We truly appreciate your support and look forward to working with you again!
Product good, comms needs work
The product was exactly to spec and arrived on time.
However placing the order was cumbersom and required me to email and call multiple times before any acknowledgement of my order was given.
May 1, 2024
Reply from The Pin Factory
Thank you for your valuable feedback! We’re glad the product met your specifications and arrived on time. We sincerely apologise for the communication issues during your order process. Your insights are important to us, and we will work on improving our responsiveness. We appreciate your support and hope to serve you better in the future!
Reply from The Pin Factory
It's our pleasure to serve you! Thank you!
Reply from The Pin Factory
You deserve the best service! Thank you for choosing us!
My Pins
What a wonderful thought I had to order my pins I just wanted to show how proud I am to be an Australian in this age of negativity .They are lovely pins and when I ordered them it was easy to do and they came in the mail quickly which I like Thank you
April 25, 2024
Reply from The Pin Factory
Thank you for your lovely feedback! We're delighted that you found the ordering process easy and appreciated the quick delivery. Your pride in Australia is inspiring, and we're grateful to be part of your journey. We look forward to serving you again!
Reply from The Pin Factory
It's our goal to provide amazing service and quality products! Thank you for your support!
Reply from The Pin Factory
We're delighted to hear you had such a positive experience and that the pins arrived in great condition. Thank you for your trust!
Fantastic support
Fantastic support to help design and produce a series of challenge coins, including expert advice on options that was essential for keeping us within budget. The result was awesome. Thank you.
April 9, 2024
Reply from The Pin Factory
We're committed to delivering exceptional support! It's wonderful to know that our team helped you design and produce your challenge coins while keeping you within budget. Thank you for your kind words, and we look forward to your next project!
Reply from The Pin Factory
We’re glad to hear you’re happy with both the product and service! Thank you for your support!
Reply from The Pin Factory
Thank you for choosing us! We look forward to your next order!
Great service and production time
April 7, 2024
Reply from The Pin Factory
Thank you! We appreciate your feedback :)
Reply from The Pin Factory
We're pleased to hear you enjoyed our products and prompt delivery. Thank you!
Don't bother, look elsewhere
I placed an order for customed pins and paid extra for the product to arrive on time. My order sat in someone's email inbox for 5 days before it was handled. They advised me that my order would be fulfilled by the required date. I called the company 3 times on the day my order was due to arrive only to be told the order had been cancelled because they had been unable to fulfill it in the required timeframe. No one had contacted me to advise me, no one had made an effort to refund me the $800 I had paid. No one had provided an explanation. I asked for the issue to be investigated and for the name of the person who manages the business. I am still waiting. I'm sorry, but I will never ever order from The Pin Factory again and I cannot recommend them.
April 17, 2024
All round excellence
Great communication, information and customer service throughout, and a wonderful final product!
April 2, 2024
Reply from The Pin Factory
We're grateful for your kind words! It’s great to know that our communication, customer service, and the final product met your expectations. We look forward to serving you again!
Communication was easy and accessible
Communication was easy and accessible. The product is really high quality, and we are very happy with final products. The only error was the backing card; it was supposed to be double sided, however all of the information is on the front.
March 28, 2024
Reply from The Pin Factory
It’s wonderful to know you found our communication easy and that you’re satisfied with the product quality. We apologise for the issue with the backing card and will keep your comments in mind as we strive to improve our service. We look forward to serving you better in the future!
Good quality experience
Easy to order - very reasonable cost - quick delivery - quality product :-)
March 27, 2024
Reply from The Pin Factory
We're glad to hear you had a smooth ordering experience! Thank you for choosing us! :)
Superb customer service
Placed an order from overseas and felt reassured the product would be great as the customer service was superb throughout, from advising on the right product through to delivery. The recipient was thrilled with the embroidered patches for his new enterprise.
March 20, 2024
Reply from The Pin Factory
We’re grateful for your kind words! It’s wonderful to know that our customer service made your overseas order feel secure. We're thrilled the recipient loved the embroidered patches! Thank you for your trust, and we look forward to serving you again!
Buying was very easy
Buying was very easy, and prompt delivery, as well as value for money. I could not give you 5 stars, (perfect) as Allah is the only one who is perfect.
March 20, 2024
Reply from The Pin Factory
We’re glad to hear you found the buying process easy and appreciated the prompt delivery and value for money. Thank you for your support!
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