It was my first time arranging for Lapel Badges to be created for our organisation, and I was very thankful for all the support, guidance and patience given to me. We were very impressed by their qu... See more
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Pins were great however $15 shipping for two tiny pins is absolutely outrageous. Both could have fit into a regular or padded envelope for just a few dollars or even a small Auspost satchel for under... See more
Pushing a deadline really tight, The Pin Factory did all they could to help us meet our timeline without compromising quality. The final product had a really nice finish, black metal and soft enamel p... See more
Company replied
Key rings arrived today and they look amazing!!! Thank you so much team at The Pin Factory. We are really pleased. Can’t wait to show the principal at the school. He’ll be thrilled. From your assi... See more
Company replied
Company details
Information provided by various external sources
Australia’s #1 Producer of Custom Made Metal Promotional Products. We Specialise in Lapel Pins, Medals, Keyrings, Cufflinks And More. All Products Completely Custom Made To Order And Come With Our Satisfaction Guarantee! 02 6555 5030.
Price Beat Guarantee
Find a lower price on an identical item within Australia and we'll beat it!
Find a lower price on an identical item within Australia and we'll beat it! Simply submit our team a competitor quote with a lower price for an identical item and we will beat it PLUS still provide our same excellent level of customer service, rapid turnaround times and 100% free artwork proofing service. Why would you shop anywhere else?
Contact info
13 Dee Crescent, 2428, Tuncurry, Australia
- 02 9054 8990
- info@thepinfactory.com.au
- thepinfactory.com.au
4.6
Excellent
555 reviews
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Hasn’t replied to negative reviews
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Very easy to purchase from and…
Very easy to purchase from and coordinate with. The pins we received were excellent.
March 19, 2024
Reply from The Pin Factory
It's our pleasure to make the process easy for you! We're delighted to hear that you’re happy with the pins. Until next time!
Wrong Patches delivered - No solution to getting ours provided
Patches ordered but wrong organisations was sent to us. Follow up has been terrible to try to fix the situation, we have had to make all the contact and also paid for the on shipping of the patches that we did receive to the rightful company.
Rang them yesterday after the general manager sent me an email with tracking for another order that was not ours - delivered to a completely different location. he denied sending the email... still no solution from this company to our missing patches only promises of someone contacting us with details. This is now a 4 week old issue with no solution given to us.
March 19, 2024
Unprompted review
Reply from The Pin Factory
Thank you for your kind words!
The quality was fantastic and the price…
The quality was fantastic and the price very competitive.
February 1, 2024
Reply from The Pin Factory
Thank you! We’re glad you found the quality fantastic and the price competitive!
Key rings arrived today and they look…
Key rings arrived today and they look amazing!!!
Thank you so much team at The Pin Factory. We are really pleased.
Can’t wait to show the principal at the school. He’ll be thrilled.
From your assistance with the design, to the communication throughout - you have been professional, accomodating, friendly and reliable.
Thank you!!
March 18, 2024
Unprompted review
Reply from The Pin Factory
We appreciate your feedback! It’s fantastic to hear you’re pleased with the key rings and that our team could assist you throughout the process. We're glad you found our service helpful and reliable. Thank you for your support, and we hope the principal enjoys them as well! We look forward to the opportunity to work with you again in the future!
Badges were wrong and are being remade
January 22, 2024
The Palestinian pin is exactly as described …
The Palestinian pin is exactly as described,
The attached clip at the back, could be a little easier
For fast attachment & release,
Other than that the colour & look is lovely.
January 8, 2024
Reply from The Pin Factory
Thank you for your feedback! We're glad to hear the Palestinian pin met your expectations and that you liked the colour and design. We appreciate your suggestion regarding the clip for easier attachment and release. Your input helps us improve, and we look forward to serving you again!
Good quality pins and delivered quickly.
January 12, 2024
Reply from The Pin Factory
We appreciate your kind words!
Thank you for the fantastic service and…
Thank you for the fantastic service and products!
January 12, 2024
Reply from The Pin Factory
It's our pleasure to provide you the best service! We look forward to serving you again!
Reply from The Pin Factory
We appreciate your feedback and are glad the delivery met your expectations! Thanks again!
Reply from The Pin Factory
It's our pleasure to serve you! Thank you for your trust :)
Great effort guys.
Great effort guys.
My customer was very satisfied with the outcome.
The ordering process went fairly smoothly as well.
December 14, 2023
Reply from The Pin Factory
Thank you for your kind words! We're thrilled to hear that your customer was satisfied and that the ordering process went smoothly. We look forward to assisting you again!
Product knowledge & impeccable service
These guys know their products and are very competitive on their pricing. But most importantly, they bent over backwards to get an urgent order for me right in the middle of Christmas and they managed to deliver it on time. Highly recommended.
December 13, 2023
Reply from The Pin Factory
Thank you for your feedback! We're thrilled our team could assist with your urgent order, especially during the busy Christmas season. Your recommendation is greatly appreciated, and we look forward to serving you again!
Thank you for providing great service
Thank you for providing great service. Your quick response was much appreciated. The product I received was amazing. Thank you once again.
December 19, 2023
Reply from The Pin Factory
It's our pleasure! We're glad you appreciated our quick response and are thrilled to hear that you loved the product. We look forward to serving you again soon!
great company,easy to deal with
great company,easy to deal with, great product... thanks guys!
December 12, 2023
Reply from The Pin Factory
We're glad you had a positive experience with us and love the product. Thanks again!
Ridiculous postage prices
Pins were great however $15 shipping for two tiny pins is absolutely outrageous. Both could have fit into a regular or padded envelope for just a few dollars or even a small Auspost satchel for under $10. What arrived is what seemed to be a small plastic satchel (think wish envelopes) which I very much doubt would cost anywhere near $15. It's for this reason, I will never use this business again. Rip off..... thanks but no thanks!
December 8, 2023
Easy to order and fast delivery
Easy to order and fast delivery. Only issue I has was it would not accept my 5% off voucher (second time this has happened)
December 7, 2023
Reply from The Pin Factory
Hi Eric! We're glad you found the ordering process easy and delivery fast. We appreciate your feedback regarding the voucher issue and will look into it to ensure a smoother experience next time. Thank you!
Reply from The Pin Factory
Thank you so much for sharing your experience!
Excellent Customer Service & Product Quality
Great product quality, excellent attention to details, super quick turnaround and very accommodating to our needs and last minute changes. Thanks Richard, your help in making our program a success is highly appreciated!
November 17, 2023
Reply from The Pin Factory
We're glad to hear that you’re happy with the product quality and our customer service. It’s wonderful to know our team's quick turnaround and flexibility contributed to your program's success. Thank you for your support!
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