Probably the best service I've ever received. Ordered the boiler 20:00 in the evening on line received a phone call 9:00 the next morning asking if they could deliver the boiler that day ,boiler arriv... See more
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Ordered a boiler very good price. The owner actually rang me. Asking how soon I needed the boiler ( well impressed ). Got a text saying time and day for delivery. Delivered early morning.... See more
The Plumb and Electric store had the pipe coupling I needed and their prices were good. However, for some reason the online system didn't like my postal address. I phoned up and they couldn't have b... See more
Great experience purchasing a new boiler from the Plumb & Electric store. Price wise they seemed very competitive compared to other vendors. After purchasing the boiler I also got a call from Tony to... See more
Company details
Contact info
Unit Ha, The Henfield Business Park, Shoreham Road, BN5 9SL, Henfield, United Kingdom
- 01273 949889
- sales@theplumbstore.co.uk
- theplumbstore.co.uk
4.7
Excellent
57 reviews
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A good price
A good price, excellent communication and superb quick delivery, what more can you ask for?
June 12, 2025
Really helpful
Really helpful. Had a damaged item and they replaced it immediately and very quickly.
Great service
May 30, 2025
Kew exactly what I wanted
May 27, 2025
Couldn't be more helpful
The Plumb and Electric store had the pipe coupling I needed and their prices were good. However, for some reason the online system didn't like my postal address. I phoned up and they couldn't have been more helpful, sending an email invoice which I payed and the goods quickly despatched. Full marks for service.
May 21, 2025
Faultless service
Faultless service, my premier pack arrived quickly and was very well packed, it was also at a very competitive price, so all in all I’m over the moon with the company,
The only niggle I had was with the product which surprised me, NOT the company, one of the copper fittings refused to solder completely without an insane amount of heat and after the forth attempt, this was after both fitting and pipe were thoroughly cleaned and Yorkshire flux was used, but it had to be said that the fitting was not a snug fit, the other fittings were snug, I’m a heating engineer with 30 years of experience, not a DIY’er so not my fault.
May 19, 2025
10% discount first order…
I was offered 10% discount on my first order, but was then advised this did not apply to boilers and cylinders as they were already discounted.
May 13, 2025
Great experience purchasing a new…
Great experience purchasing a new boiler from the Plumb & Electric store. Price wise they seemed very competitive compared to other vendors. After purchasing the boiler I also got a call from Tony to arrange the delivery on a date that worked for me. Thanks guys, appreciate it!
May 8, 2025
Excellent service
Excellent service, very fast delivery. Highly recommend, great price for the boiler
April 8, 2025
Ordered a boiler very good price
Ordered a boiler very good price.
The owner actually rang me. Asking how soon I needed the boiler
( well impressed ). Got a text saying time and day for delivery.
Delivered early morning.
Absolutely amazing service
I definitely would use this company again 💯
March 10, 2025
Excellent product
Excellent product. Understand problem and very helpful. Unbeatable price. Express and efficient delivery service.
March 7, 2025
great service and very helpful.
February 26, 2025
The delivery service of this company is poor
The delivery service of this company is not reasonable. I bought a boiler. But they just leave it in the front of our house. My wife asked him to move it into the propery, but the staff said that it is too heavy and refuse to do it and directly leave. As you know it is impossible for my wife to move it. This made my wife feel very sad. I have contated the company. Their response is that this is due to security reasons. I hope this company could provide a reasonable service to customers.
February 18, 2025
Unprompted review
Reply from The Plumb & Electric Store
Hi Jian-Ping Li, thank you for your review on our delivery service. We are extremely sorry to hear that the delivery service didn't meet with your expectations. We spend extra on our delivery service, all of our boilers are palletised and despatched via a 3rd party service who transport them with the care and fragility they require to get to you with minimal damage, unlike other provided courier services. This gives us the confidence your order will arrive with you on time, in-full and undamaged. The majority of feedback we have received from previous customers have said they found the drivers very helpful and accommodating in most instances, however drivers are not authorised nor insured to break down the pallet and carry items into the property. This is all stated in the 'Shipping & Returns' tab located on each product on our website. Please be assured that we will do our best to accommodate or clarify any special delivery requests at point of ordering. Again, we apologise for any inconvenience caused and hope that you choose The Plumb Store again in the future.
I recommend using The Plumb & Electric…
I recommend using The Plumb & Electric Store as they provide great service at competitive prices.
February 5, 2025
The Plumb & Electric store has been…
The Plumb & Electric store has been fantastic 10/10 would recommend.
February 3, 2025
Unprompted review
Only place I could find the QVIS down…
Only place I could find the QVIS down light that I needed, prompt delivery 10/10
January 14, 2025
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