Theposhdoorcompany Reviews 

56
TrustScore 2 out of 5

2.0

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Rated 1 out of 5 stars

Ordered two sets of french doors 20th September and informed 7-10 days for delivery. After 10 days tried emails and telephone but unable to get any response with details of delivery. Checked with the... See more

Rated 1 out of 5 stars

Ripped off, Police informed. Palladio doors passed me on to their "representative" UK supplier who subsequently took our money and disappeared. It seems I am not the only one ripped off by Palladio do... See more

Rated 1 out of 5 stars

This is an amended review as per my word to the "boss lady" (btw your name is on other reviews on the internet :) - just saying). Anyhow I purchased some doors just before Christmas. Contacted them... See more

Rated 1 out of 5 stars

Same as below paid for two sets of bi-fold doors and have not been able to contact since, this man needs stopping just an conman reporting to fraud. Also found his name on the posh furniture company... See more

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2.0

Poor

TrustScore 2 out of 5

56 reviews

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No recent history of asking for reviews

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Hasn’t replied to negative reviews

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2.0

All reviews

(56)

1 review in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Trustworthy

Easy to arrange an appointment and say what I needed, explained fully and the process from being measured up to installation. company that can be trusted.
Installation was very well organised and carried out to a high standard. Thank You

August 11, 2023
Unprompted review
Rated 5 out of 5 stars

Just had internal doors from this…

Just had internal doors from this company and the quality is amazing, the service from start to finish was superb and thank you to Susan and Emma for your help throughout the process and saving me a fortune. Highly recommended.

September 15, 2023
Unprompted review
Rated 1 out of 5 stars

Appalling service and products not delivered

Appalling service. Ordered some door knobs for my house. Spoke to the company before ordering and they assured me they had the item in stock. After placing the order, I got a notification that the products have been shipped but did not receive anything even after a week. When I chased them they informed me they don't have stock and will not have stock till a couple of months later. Requested a refund which they agreed to do within 3-5 working days. Over a month later and several chaser emails that have no response, I'm still waiting for a refund. Will have to look at legal action to recover money.

August 12, 2023
Unprompted review
Rated 5 out of 5 stars

What a pleasure working with The Posh…

What a pleasure working with The Posh Door Company Limited regarding my project. 34 doors in total and they helped me with every query I had, designs and sizes that I needed. Really couldn't recommend enough, I would of been lost without their advice

August 11, 2023
Unprompted review
Rated 1 out of 5 stars

I ordered some pocket doors which I had…

I ordered some pocket doors which I then had to pay £136 to be returned, un opened. I have been emailing the company and calling to see where my refund is for 6 weeks now and I have still not received my refund. The people who I speak to on the phone never call back, and the customer service is terrible.

August 7, 2023
Unprompted review
Rated 1 out of 5 stars

Very poor door handling during…

Very poor door handling during transportation. When contacted afterwards it's very difficult to get a replacement or refund. At some point they just ignore your requests. Wouldn't recommend them.

March 28, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service & amazing quality!

I can't recommend The Posh Door Company enough! From start to finish, I was so impressed with the service, quality and installation of our brand new white PVC windows and palladio front door which is absolutely stunning - we love it!! If you're looking for high quality, a quick service and a good price, look no further. Thank you to the lovely team at Posh Door! :)

December 1, 2021
Unprompted review
Rated 5 out of 5 stars

Amazing customer service 5*

Amazing customer service! I received 5 Deanta doors in total which were sadly all damaged. The Posh Door Company do not hold stock of the doors and the goods come directly from the supplier. It was therefore, no fault of the company and was actually Deanta's fault for the continuous damaged doors and for using an outsourced delivery van. Their direct reviews seem to evidence that this is a common problem.

Thank you Liz Jones and Donna for your continuous efforts going back and forth between Deanta.

We ended up going for JB Kind in the end and the door arrived on a JB Kind small van and no damage whatsoever. Cannot fault the quality.

Will definitely recommend the company to anyone and will be ordering the other doors from here in the future.

November 20, 2021
Unprompted review
Rated 1 out of 5 stars

I would not recommend this company

I would not recommend this company. They are terrible with their communication and customer service team don't seem to have any clue. They do not update you on your orders and don't even let you know if the order has been delayed etc. No clue

August 20, 2021
Unprompted review
Rated 1 out of 5 stars

Definitely would not deal with this…

Definitely would not deal with this company again. They forgot to place my order from the start and from then it was all lies from them.
No contact or updates from them unless I contacted them first. Spent a lot of money with them which doesn't matter for customer service. Extremely Extremely poor service.

May 20, 2021
Unprompted review
Rated 1 out of 5 stars

Shocking Service

£15 to deliver a door latch and it never arrived. No tracking, no followups.
When I complained the said they would investigate and get back to me.
Now again I have been waiting days for an update. I have requested a refund and the response is that they must follow process. Not sure what the means! Never again!
Update:
Just received a full refund.

March 18, 2021
Unprompted review
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Reply from Theposhdoorcompany

We had dispatched your order on the 12/2/21 and had emailed you to confirm this. The first contact from yourself regarding an issue with your order, was a google review a full month later. Had we been informed there was an issue earlier we would have been able to resolve the issue in a timely manner. Due to the time delay in reporting, it took longer for the courier service to follow up on your order and as soon as they informed us the order appeared to be lost in transit you were issued a full refund, from the point of complaint to a resolution it has been 3 working days. Communicating with us via multiple review platforms is probably not the most efficient way to report a problem with an order. Based on the circumstances surrounding your complaint we believe your review is misleading.



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