The Pretty Dress Company Reviews 

2,734
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 50 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the stunning designs, beautiful cuts, and exceptional fabric quality of the dresses that make every wearer feel wonderful. People also deeply appreciate the helpful support, smooth returns, and swift delivery times that turn shopping into an absolute pleasure. Some reviewers were not happy with sizing inconsistencies and unexpected delivery delays affecting their purchases. Consumers mentioned that certain garments ran much smaller than anticipated or took several weeks longer to arrive than originally promised. A few buyers also noted that fabric quality or sleeve tightness on specific items did not match their expectations.

What people talk about most

Product

Consumers find the product to be of exceptional quality, praising the beautiful cuts, stylish designs, and... See more

Quality

Users describe positive interactions with quality, expressing strong satisfaction regarding the clothing.... See more

Delivery service

Reviewers express mixed opinions regarding the delivery service. Many customers highlight quick shipping... See more

Order

Customers had ambiguous experiences with order processes, showing both high satisfaction and frustration.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Lovely quality tartan fit and flare dress. Customer service responded quickly when I got in touch to ask about the pre-order status. They were also helpful in advance of ordering when I was unsure of... See more

Company replied

Rated 5 out of 5 stars

The dresses are beautiful, the quality is exzellent and the shipping is fast. I love this brand so much and know, when I order a new dress, that the quality is always the same like last one and... See more

Company replied

Rated 5 out of 5 stars

I ordered the KENNEDY ROLL COLLAR PENCIL DRESS size 8 in Bordeaux for my big birthday to Florence . I was thrilled with the quality , fit and beautiful colour of the dress and felt a million dolla... See more

Company replied

Rated 5 out of 5 stars

I cannot thank Jo enough for all the help and support I received to ensure I received the dress in time. The dress is beautifully cut, the material is great quality and feels fabulous to wear. I hig... See more

Company replied


Company details

  1. Clothing Store

Written by the company

The Pretty Dress Company designs & makes beautiful timeless heritage designs, since 2008. Creating high quality, elegant dresses & clothing for the contemporary woman. Inspired by silhouettes and glamour of the Golden Era. The Pretty Dress Company strives to produce garments that our customers can treasure and feel amazing whilst wearing.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 55% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(2,734)

51 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Good for vintage style clothing

Vintage style cropped cardigan was just what I was looking for.

August 26, 2025
The Pretty Dress Company logo

Reply from The Pretty Dress Company

Thank you so much for your review.

We’re delighted to hear that the vintage-style cropped cardigan was just what you were looking for. It’s always lovely to know when a piece matches someone’s style so well, and we hope you love wearing it.

Rated 4 out of 5 stars

ok product

ok product, but sizes are smaller than expected.

May 19, 2025
The Pretty Dress Company logo

Reply from The Pretty Dress Company

Thank you for taking the time to leave your feedback.

We’re sorry to hear the sizing wasn’t quite as you expected. Your comments are really helpful, and we’ll make sure they’re shared with the team as we continually review our size guidance. If you’d like any help with finding the best fit or with an exchange or return, our customer service team will be very happy to assist you.

Rated 5 out of 5 stars

Great service

Great service, fast delivery. Very pleased with dress

December 24, 2025
The Pretty Dress Company logo

Reply from The Pretty Dress Company

Thank you for your wonderful feedback! 🌷
We are delighted to hear you were happy with our service, fast delivery, and that you’re so pleased with your dress. We hope you enjoy wearing it and look forward to welcoming you back to The Pretty Dress Company again soon. 💕

Rated 5 out of 5 stars

Beautiful dress quickly dispatched…

Beautiful dress quickly dispatched would highly recommend

December 23, 2025
The Pretty Dress Company logo

Reply from The Pretty Dress Company

Thank you for your kind words! We are so pleased to hear that you love your dress and that it was dispatched quickly. Your recommendation means a great deal to us and we hope you enjoy wearing your new dress.

Rated 1 out of 5 stars

Terrible returns process

Bought the red velvet Tilly prom dress and matched the size chart exactly…too big in the bust and waist! Return at shippers cost from the US, which cost $50. Just got a bill for tariffs of it coming over for $75!!! And likely have to pay it AGAIN for the return. By the time I’m done I’ll pay more for returning it than buying it. I’m so mad.

November 17, 2025
Unprompted review
Rated 5 out of 5 stars

I ordered the KENNEDY ROLL COLLAR…

I ordered the KENNEDY ROLL COLLAR PENCIL DRESS size 8 in Bordeaux for my big birthday to Florence .
I was thrilled with the quality , fit and beautiful colour of the dress and felt a million dollars ! I accessorised with a broach . It fitted like a glove but I did NOT upsize as many have ,as there is a bit of stretch in fabric.
I love it ❤️

October 22, 2025
The Pretty Dress Company logo

Reply from The Pretty Dress Company

Thank you for your fabulous review and for choosing the Kennedy Roll Collar Pencil Dress in Bordeaux for such a special birthday trip to Florence. It is wonderful to hear that you loved the quality, fit and colour, and that you felt a million dollars in it – the brooch sounds like a perfect finishing touch. We are also pleased the size 8 worked so well for you with the slight stretch in the fabric. Enjoy wearing your dress, and thank you again for your kind words and support.

Rated 5 out of 5 stars

Beautiful dress!

The Josephine dress feels so well made! The fabrics is thick and flowy, and the fit of the dress is perfect!

October 27, 2025
Rated 1 out of 5 stars

Dress never came

Dress never came. It was delivered to the incorrect address some how. No refund and it has been weeks. I had to end up ordering another dress for my daughter’s dance at 3 times the amount plus express shipping.

September 25, 2025
Unprompted review
Rated 5 out of 5 stars

Great company.quick delivery.i had to…

Great company.quick delivery.i had to return a dress and the communication was excellent and quick refund.i ordered another dress and it came within a few days.excellent service would definitely order again

September 23, 2025

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