The Pretty Dress Company Reviews 

2,734
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 50 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the stunning designs, beautiful cuts, and exceptional fabric quality of the dresses that make every wearer feel wonderful. People also deeply appreciate the helpful support, smooth returns, and swift delivery times that turn shopping into an absolute pleasure. Some reviewers were not happy with sizing inconsistencies and unexpected delivery delays affecting their purchases. Consumers mentioned that certain garments ran much smaller than anticipated or took several weeks longer to arrive than originally promised. A few buyers also noted that fabric quality or sleeve tightness on specific items did not match their expectations.

What people talk about most

Product

Consumers find the product to be of exceptional quality, praising the beautiful cuts, stylish designs, and... See more

Quality

Users describe positive interactions with quality, expressing strong satisfaction regarding the clothing.... See more

Delivery service

Reviewers express mixed opinions regarding the delivery service. Many customers highlight quick shipping... See more

Order

Customers had ambiguous experiences with order processes, showing both high satisfaction and frustration.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Lovely quality tartan fit and flare dress. Customer service responded quickly when I got in touch to ask about the pre-order status. They were also helpful in advance of ordering when I was unsure of... See more

Company replied

Rated 5 out of 5 stars

The dresses are beautiful, the quality is exzellent and the shipping is fast. I love this brand so much and know, when I order a new dress, that the quality is always the same like last one and... See more

Company replied

Rated 5 out of 5 stars

I ordered the KENNEDY ROLL COLLAR PENCIL DRESS size 8 in Bordeaux for my big birthday to Florence . I was thrilled with the quality , fit and beautiful colour of the dress and felt a million dolla... See more

Company replied

Rated 5 out of 5 stars

I cannot thank Jo enough for all the help and support I received to ensure I received the dress in time. The dress is beautifully cut, the material is great quality and feels fabulous to wear. I hig... See more

Company replied


Company details

  1. Clothing Store

Written by the company

The Pretty Dress Company designs & makes beautiful timeless heritage designs, since 2008. Creating high quality, elegant dresses & clothing for the contemporary woman. Inspired by silhouettes and glamour of the Golden Era. The Pretty Dress Company strives to produce garments that our customers can treasure and feel amazing whilst wearing.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 55% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.6

All reviews

(2,734)

51 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A great dress

A great dress, true to the image and description on the website. Good quality of fabric and stiching.

April 17, 2025
The Pretty Dress Company logo

Reply from The Pretty Dress Company

Dear Nela,

Thank you for your fantastic 5* review! We're so glad to hear that your dress lives up to the image and description on our website and that you’re happy with the fabric and stitching quality.

Enjoy wearing your new dress!

Kindest Regards

The Pretty Dress Company

Rated 5 out of 5 stars

Looking for stylish dress for garden party

After looking everywhere for a good quality stylish dress I came across The Pretty Dress Company .So pleased with the fast delivery and very reasonable price. When my dress came WOW what a lovely flattering dress. Absolutely over the moon. Thank you

April 17, 2025
The Pretty Dress Company logo

Reply from The Pretty Dress Company

Dear Debbie,

Thank you so much for your lovely 5* review! We’re thrilled to hear that you found the perfect dress for your garden party and that you’re so happy with both the fit and quality.

It’s great to know that the fast delivery and reasonable price exceeded your expectations. We hope you enjoy wearing your flattering new dress!

Kindest Regards

The Pretty Dress Company

Rated 5 out of 5 stars

Very good quality dresses they actually…

Very good quality dresses they actually like ok the same on yourself as well as the model
So classic beautiful fashion

April 17, 2025
The Pretty Dress Company logo

Reply from The Pretty Dress Company

Dear Nicole,

Thank you for your wonderful 5* review! We’re so happy to hear that you’re pleased with the quality of the dresses and that they look just as beautiful on you as they do on the model.

We strive to create timeless, classic pieces that make everyone feel their best!

Kindest Regards

The Pretty Dress Company

Rated 5 out of 5 stars

Great dress

Great dress, very happy speedy delivery, great quality and fit.

April 16, 2025
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Reply from The Pretty Dress Company

Dear Zoe,

Thank you so much for your lovely review 5*! We're thrilled to hear you're happy with the dress, its fit and quality — and that it arrived so quickly.

We hope you enjoy wearing it!

Kindest Regards

The Pretty Dress Company

Rated 5 out of 5 stars

The Best Dress retailer in the UK!

The Pretty Dress Company are just a fabulous business with classy Timeless, top quality dresses and excellent customer service.

I first found The Pretty Dress Company last year online while looking for a special occasion outfit and I was so impressed by the quality of the dresses and amazing service they provided to me. I had a beautiful bespoke dress made for me which I still adore and I am placing another order this year. There are so many pretty dresses to choose from I just want to collect them all.

I will forever be a loyal customer to this business and I highly recommend The Pretty Dress Company to everyone.

Thank you. Xx

April 23, 2025
Unprompted review
The Pretty Dress Company logo

Reply from The Pretty Dress Company

Dear Stephanie,

Thank you so much for your incredibly kind and heartfelt 5* review! We’re absolutely delighted that you’ve had such a positive experience with us — from your bespoke dress to placing your next order. It’s truly rewarding to hear how much you appreciate our timeless designs and customer service.

Loyal customers like you are at the heart of what we do, and we can’t thank you enough for your support and recommendations. We look forward to helping you grow your beautiful collection!

Kindest Regards

The Pretty Dress Company

Rated 5 out of 5 stars

Beautiful and well made

I decided that Easter was a decent excuse to try a new dress. These dresses are gorgeous and I’d been looking for at them for a few months before deciding to give them a shot. The quality is outstanding and the construction is top notch. I love the Hepburn swing dress. I rarely find something that fits perfectly, so that was wonderful. I am very happy with them, and I will definitely buy again.

March 31, 2025
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Reply from The Pretty Dress Company

Dear Amanda,

Thank you so much for your kind words in this 5* review! We’re thrilled to hear that the Hepburn Swing Dress was a perfect fit and that you’re so pleased with the quality and craftsmanship. Easter sounds like the perfect excuse for something new, and we're honoured you chose us!

Enjoy wearing your new dresses!

Kindest Regards

The Pretty Dress Company

Rated 5 out of 5 stars

Brilliant company

Brilliant company! I needed a dress by a certain date and they kept in touch me making sure it arrived with plenty time. So kind too and very quick at responding. The dress is beautiful too and great quality, I’ll be back!

April 8, 2025
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Reply from The Pretty Dress Company

Dear Natalie,

Thank you for your wonderful 5* review! We're so pleased we could assist in getting your dress to you on time and that you found our communication helpful and kind.

It’s fantastic to hear you love the dress and its quality — that’s exactly what we aim for!

Kindest Regards

The Pretty Dress Company

Rated 5 out of 5 stars

Perfect Experience. The whole experience with The Pretty…

The whole experience with The Pretty Dress Company was excellent. My lovely dress arrived within days and is perfect for a wedding in June. I have no hesitation in recommending them to friends and family.

April 14, 2025
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Reply from The Pretty Dress Company

Dear Jennifer,

Thank you so much for your lovely 5* review! We're delighted to hear that your dress arrived so promptly and is perfect for the upcoming wedding. It truly means a lot that you would recommend us to your friends and family.

We hope you have a wonderful time at the wedding!

Kindest Regards

The Pretty Dress Company

Rated 5 out of 5 stars

Beautiful dress

Beautiful dress, fully lined, high quality material. Fit was excellent. Many lovely comments.

March 25, 2025
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Reply from The Pretty Dress Company

Dear Carla,

Thank you so much for your lovely 5* review! We're thrilled to hear how much you loved the dress—and even more so that it earned you so many compliments! That's exactly what we love to hear.

Kindest Regards

The Pretty Dress Company

Rated 5 out of 5 stars

Dress fits well

Dress fits well. Advice on size was perfect. Thank you

April 14, 2025
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Reply from The Pretty Dress Company

Dear Sarah,

Thank you for taking the time to leave this 5* review! We're delighted to hear the fit was just right and that our sizing advice hit the mark.

We really appreciate your kind words!

Kindest Regards

The Pretty Dress Company

Rated 5 out of 5 stars

Purchased our second dress from this…

Purchased our second dress from this company. My wife has loved both of them and will continue to purchase.

April 8, 2025
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Reply from The Pretty Dress Company

Dear Richard,

Thank you for your kind words and continued support! We're so pleased to hear your wife loves her dresses—it means the world to us.

We look forward to helping her find many more favourites in the future!

Kindest Regards

The Pretty Dress Company

Rated 5 out of 5 stars

I am delighted with the Swing Dress I…

I am delighted with the Swing Dress I ordered. The quality is excellent and the dress was delivered very promptly.

April 10, 2025
The Pretty Dress Company logo

Reply from The Pretty Dress Company

Dear Shirley,

Thank you so much for your lovely 5* review! We're thrilled to hear you're delighted with your Dress and impressed with the quality and delivery.

We hope you feel fabulous every time you wear it!

Kindest Regards

The Pretty Dress Company

Rated 5 out of 5 stars
The Pretty Dress Company logo

Reply from The Pretty Dress Company

Dear Diana,

Thank you so much for this 5* review! We’re delighted you find our dresses super and stylish—what a lovely compliment!

Enjoy wearing your new dress!

Kindest Regards

The Pretty Dress Company

Rated 5 out of 5 stars

Lovely dress in a lovely box

Lovely dress in a lovely box, can't wait to wear it

April 3, 2025
The Pretty Dress Company logo

Reply from The Pretty Dress Company

Dear Anita,

Thank you so much for your kind words in this 5* review! We're thrilled you love your dress and its presentation.

We hope you feel fabulous when you wear it!

Kindest Regards

The Pretty Dress Company

Rated 5 out of 5 stars

True to colour

Easy to order
Not long to wait for delivery
Made up with colour of dress

April 10, 2025
The Pretty Dress Company logo

Reply from The Pretty Dress Company

Dear Pamela,

Thank you so much for your amazing 5* review We're delighted to hear that you found the ordering process easy, delivery quick, and that you're so happy with the colour of your dress.

We hope you feel amazing wearing it!

Kindest Regards

The Pretty Dress Company

Rated 5 out of 5 stars

Have bought 2 lovely dresses

Have bought 2 lovely dresses. Good quality. Delivered quickly. No problems with other returns when size needed changing. Pleased with whole experience.

April 2, 2025
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Reply from The Pretty Dress Company

Dear Lesley,

Thank you for your lovely 5* review! We're so pleased to hear you're happy with your dresses and that everything—from delivery to returns—went smoothly. It’s wonderful to know you had a positive experience all around.

We hope you enjoy wearing your new dress!

Kindest Regards

The Pretty Dress Company

Rated 5 out of 5 stars

Beautiful dress

I asked if i can have the dress faster because the dress was out of stock and customer service made my order as urgent and i got dress in 1 week-This was really nice of them. The dress is beautiful, the quality is amazing. 10/10

March 31, 2025
The Pretty Dress Company logo

Reply from The Pretty Dress Company

Dear Evgeniia,

Thank you so much for your lovely 5* review! We're so glad we could help get your dress to you in time and that you're happy with both the service and the quality.

It’s wonderful to hear you love the dress—10/10 feedback like this truly makes our day!

Kindest Regards

The Pretty Dress Company

Rated 5 out of 5 stars

Beautiful dresses

It was so easy to order and fast delivery.
Dresses were packed lovely in a box and wrapped in tissue paper, l just love the dress and such good quality.

April 1, 2025
The Pretty Dress Company logo

Reply from The Pretty Dress Company

Dear Patricia,

Thank you so much for your kind words in this 5* review! We’re thrilled to hear that you found the ordering process easy and that your dresses arrived beautifully packaged. It means the world to know you love your dress and appreciate the quality.

Enjoy wearing your new dress!

Kindest Regards

The Pretty Dress Company

Rated 5 out of 5 stars

My experience of The Pretty Dress Company

The dress arrived within a few days, the quality of the fabric and the style was exactly as it appeared on line. The fit was perfect and I am looking forward to wearing the dress at my daughter’s wedding.

April 8, 2025
The Pretty Dress Company logo

Reply from The Pretty Dress Company

Dear Mrs Little,

Thank you so much for your lovely 5* review! We’re delighted to hear that your dress arrived quickly, fits perfectly, and lives up to your expectations.

We hope you have a truly wonderful time wearing it at your daughter’s wedding—what a special occasion!

Kindest Regards

The Pretty Dress Company

Rated 5 out of 5 stars

Perfect dress for my wedding

Beautiful dress, great quality and gorgeous colour. Perfect for my wedding! Got loads of compliments.

April 7, 2025
The Pretty Dress Company logo

Reply from The Pretty Dress Company

Dear Holly,

Thank you so much for your wonderful 5* review! We’re absolutely thrilled to hear the dress was perfect for your wedding and that you received so many compliments—what a special day!

Wishing you all the happiness in the world as you begin this new chapter.

Kindest Regards

The Pretty Dress Company

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