The Primitive Home Ltd Reviews 

79
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

I’ve purchased two pieces of furniture from The Primitive Home, and I absolutely love both. Very reasonably priced for such beautiful, vintage items. The communication from Lizzie was excellent and sh... See more

Company replied

Rated 5 out of 5 stars

I love working with Lizzie from Primitive Home. She has amazing taste and a knack for finding and restoring amazing antique items in great shape. I’ve purchased several items from her and am never... See more

Rated 5 out of 5 stars

Primitive Home has some absolutely beautiful pieces, her taste is impeccable and the quality of my purchases were excellent. The package and care was carefully considered. The website was easy to navi... See more

Rated 5 out of 5 stars

I purchased a beautiful large gingham bow at Christmas time. It’s exactly as pictured and made with such precision - I had so many compliments on it. It was also packaged and presented wonderfully,... See more

Company details

  1. Home Goods Store

Written by the company

Online homeware store selling a mix of vintage and new pieces for the home.


Contact info

4.9

Excellent

TrustScore 5 out of 5

79 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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4.9

All reviews

(79)

4 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I am so delighted

I am so delighted with the preserved beech, it’s stunning. Beautifully packaged and delivered promptly. Many other beautiful products to choose from too! Highly recommend.

December 16, 2023
Unprompted review
Rated 5 out of 5 stars

Preserved beech…

Ordered some of the preserved beech foliage...it arrived very promptly and was extremely well packaged. It is a large bunch, making it good value, and looks great. Very pleased with my purchase. Will definitely order again .

August 31, 2023
Unprompted review
Rated 5 out of 5 stars

Absolutely beautiful oil painting

Absolutely beautiful oil painting! Thank you for amazing customer service and for posting in time for Father’s time. Will be keeping my eye out for more lovely things!

June 16, 2023
Unprompted review
Rated 5 out of 5 stars

Absolutely fantastic service from start…

Absolutely fantastic service from start to finish. Ordered a “paddle” chopping board for a birthday present and messaged on Instagram to ask if likely to arrive on time (was last minute) and responded quickly and even upgraded the postage free. Arrived on time and saved my bacon. Lovely piece too! Packaging is lovely. Thank you. Ben

January 5, 2023
Unprompted review
Rated 5 out of 5 stars

Beautiful products

Beautiful products! I ordered a couple of last minute Christmas decorations and candles for presents. Thanks :)

December 19, 2022
Unprompted review
Rated 5 out of 5 stars

Beautiful item from a really lovely shop

Beautiful item from a really lovely shop. The seller was so helpful replying immediately to a query I had. I will definitely buy from them again and would highly recommend. Package was well wrapped, in recyclable materials with a thoughtful, personal note.

December 10, 2022
Unprompted review
Rated 1 out of 5 stars

Help needed!! Order No 10485

Hello,
I have not yet received my order for the Christmas tree garland. I’m hoping it is just the postal strikes that have delayed it but you emailed to say it was in its way over a week ago? Help!! 🫤

November 25, 2022
Unprompted review
The Primitive Home Ltd logo

Reply from The Primitive Home Ltd

Hi Sue,

Apologies that you haven’t received your order yet, unfortunately the Royal Mail strikes are causing delays. The order was packed up on Wednesday when the pre order stock arrived, but wasn't dropped at the Post Office until Saturday due to the strikes on Thursday and Friday last week.

It possibly wasn't processed until the Monday and there were unfortunately strikes again on Wed and Thurs this week, I imagine everything is taking slightly longer due to this backlog. Coupled with the fact that it’s been Black Friday/cyber weekend which will have increased postal volumes even more, unfortunately this is out of our hands.

Has the item still not arrived by Monday, we will refund you for the item and raise with Royal Mail, apologies again.

Could we also very gently ask that should you have any future queries, that you contact us via the website or social media in the first instance and give us a chance to respond and rectify before leaving us 1 star reviews. It’s a shame for us to be left a poor review for something which is out of hands and of which we’ve had no awareness of.

Thank you,

Lizzie.

Rated 5 out of 5 stars

Lovely website and company

I recently bought a vintage jug and a door wreath from The Primitive Home. I'm very happy with both purchases - they look great. The transaction was easy and I received my order just a few days later. It was well packed in recyclable and biodegradable packaging and included a lovely personal note. I would happily buy from this company again.

August 15, 2022
Unprompted review
Rated 5 out of 5 stars

Beautiful products and service

I purchased a small rustic wooden stool and it’s just beautiful. It arrived faster then I expected, and was wrapped beautifully. The hand written not was such a lovely touch. Great service and great products, I would definitely purchase more items and I definitely recommend. Thank you :)

May 7, 2022
Unprompted review
The Primitive Home Ltd logo

Reply from The Primitive Home Ltd

Oh Bex, thank you! It was an absolute pleasure and we appreciate your lovely review more than you know. Enjoy the stool! 😊 Lizzie.

Rated 5 out of 5 stars

Beautiful jug

Beautiful jug, much bigger that I expected. Arrived very well packaged.

May 6, 2022
Unprompted review
The Primitive Home Ltd logo

Reply from The Primitive Home Ltd

Thank you so much for your lovely review! I’m so glad that you love your order and the biggest thank you for supporting us 😊

Rated 5 out of 5 stars

Gorgeous product

Gorgeous product, delivered quickly. Packaging beautiful - it felt like getting a present - and all recyclable. The primitive home is a new find for me, I’ll definitely be back for more! Thanks Lizzie!

April 8, 2022
Unprompted review
The Primitive Home Ltd logo

Reply from The Primitive Home Ltd

Thank you Emma! It makes my day to read such lovely reviews and it really does mean the world.

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