The Property Explorer Reviews 666

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 35 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and dedication, making the entire process smooth and stress-free. Many people highlight the excellent communication and support received, noting that the team kept them informed and guided them every step of the way. The service provided is frequently described as outstanding, with consumers appreciating the efficiency and ease of their overall experience, even during challenging situations. However, some people were dissatisfied with the communication, transparency, and overall attitude, which they felt put their own purchase at serious risk.

What people talk about most

Staff

Customers had positive experiences with staff. Reviewers consistently praise the team's professionalism,... See more

Service

Reviewers highlight positive aspects of service, consistently praising the professionalism, responsiveness,... See more

Customer service

People report positive experiences with customer service, highlighting the team's helpfulness, attentiveness,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From start to finish The Property Explorer excelled. They achieved a higher price than a previously appointed agent and worked tirelessly to bring the chain together. We were kept informed at all ti... See more

Rated 5 out of 5 stars

We would highly recommend the property explorer if you are looking to sell/buy a property! Our house sale has been far from smooth, with lots of bumps and hurdles along the way but Kevin has been a gr... See more

Rated 5 out of 5 stars

The team at Property Explorer Basingstoke are true professionals. Their expertise shone through when getting our house sold and the process was very easy. Kevin in particular kept us up to date at all... See more

Rated 5 out of 5 stars

From the very first viewing, we knew we’d found the one. Kevin and the team at Property Explorer went above and beyond from day one — helping us secure our dream home while selling our other two p... See more


Company details

  1. Real Estate Agents

Written by the company

We are a successful, family run local estate agency. We understand that the moving process needs attention to detail, honesty and good communication. We provide an excellent service to all our clients and our reviews showcase this. Oliver Brooks Director


Contact info

4.9

Excellent

TrustScore 5 out of 5

666 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish. Kevin and team were professional, friendly, and always quick to respond to any questions. They kept me updated throughout the entire selling process and made everything feel straightforward and stress-free. Their knowledge of the market and attention to detail really stood out, and they achieved a great result for my property. I would highly recommend them to anyone looking to buy or sell a home. 🏠 Thank you again Kevin!

May 8, 2026
Unprompted review
Rated 5 out of 5 stars

From the very first phone call.

From the very first phone call and the first meeting with Oliver, we knew this was the agent to sell our property and we were not disappointed. The Property was sold within 2 weeks!. Kevin looked after us and kept us informed through the whole process and sorting any issues on the way.

We would like to thank the whole team at The Property Explorer (Basingstoke) they were excellent from start to finish.

We would highly recommend to anyone thinking of selling/buying a property.

April 29, 2026
Unprompted review
Rated 5 out of 5 stars

Great Service

Very happy with service provided by Property Explorer. Both Rachel in sales and Kevin in after sales very professional. Both always responsive and good comms too. I’d happily recommend to others.

April 15, 2026
Unprompted review
Rated 5 out of 5 stars

I’d highly recommend Property Explorer

I’d highly recommend Property Explorer. The team has been incredibly helpful throughout, and Kevin has been outstanding from the point of offer acceptance right through to exchange. As a first-time buyer, I really appreciated his support in guiding me through the process—he was always attentive, responsive, and happy to answer any questions or help with any requirements I had.

March 25, 2026
Unprompted review
Rated 5 out of 5 stars

Property Explorer - What an Excellent Estate Agent

I decided to use Property Explorer again for my current house move, even though I am probably 200+ miles away, without a local branch.

I did ‘not’ consider using a budget online Estate Agent. In my experience sales progression from a budget online Estate Agent is either not a service they offer, or something they aren’t very good at. Don’t be fooled by the cheap fees, it will end in tears when your sale collapses! Rant over…

Instead, I put my complete trust in Property Explorer and I am so glad I did. They were able to manage all of those tricky stages for me, from negotiating an acceptable price for my house, to managing seller and buyer expectations and timelines.

As I was buying a new build, I had immense pressure to exchange contracts within 6 weeks, but my buyers were not ready to exchange for another 3 months on top of that! Property Explorer kept everything together, communicating with my buyers and their solicitors to keep everything on track. They really must have some magical powers - there is no other explanation!

Yesterday I exchanged contracts, and I am absolutely delighted. Thank you so much guys!!

February 25, 2026
Unprompted review
Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ The Property Explorer – Kevin Cheeseman & Team

⭐⭐⭐⭐⭐ The Property Explorer – Kevin Cheeseman & Team

We really cannot recommend The Property Explorer highly enough.

From our very first interaction right through to exchange, the service was flawless from top to bottom.

Even at the very beginning — which now feels like a lifetime ago — booking and confirming viewings was handled more efficiently than with any other property we viewed. Communication was clear, prompt and organised. The information pack provided was thorough, and the Rightmove listing itself was detailed and accurate, which immediately gave us confidence in the professionalism of the business.

Oliver, who showed us around initially, was professional, knowledgeable and gave us space to properly view the property without pressure. Danny Low handled the offer stage calmly and fairly, helping both sides reach agreement smoothly and transparently.

The real standout throughout was Kevin Cheeseman.

Kevin’s sales progression was exceptional. During what became a very stressful and delay-ridden conveyancing process (outside of the agent’s control), Kevin was proactive, persistent and completely on top of the chain. He chased solicitors, maintained communication between all parties, and ensured momentum never completely stalled.

As buyers — not even the direct client of the agent — we felt supported throughout. That speaks volumes about Kevin’s professionalism and integrity.

When things became tense, Kevin remained calm, solutions-focused and highly responsive. We genuinely believe the transaction could have fallen apart without his involvement.

If we ever come to sell this property, The Property Explorer will be our first call. We would confidently recommend them to anyone looking to sell their home.

Outstanding service from start to finish.

February 11, 2026
Unprompted review
Rated 5 out of 5 stars

Wendy is remarkable

Wendy is remarkable! Her commitment, warmth, and expertise significantly enhanced my rental experience. She consistently exceeded expectations, always ready to assist and quick to respond. Her top-notch reference was just the cherry on top. I am truly appreciative of her help and advice. For those seeking a dependable and compassionate agent, she's the one! Five stars simply don't do her justice – she's extraordinary!

January 21, 2026
Unprompted review
Rated 5 out of 5 stars

We had a great experience with Property…

We had a great experience with Property Explorer. Their team was highly professional and supportive throughout the entire process. Even when unexpected issues came up, they handled everything calmly, efficiently, and with great communication.

They always kept me informed, offered clear advice, and went the extra mile to ensure everything stayed on track. Buying a property can be stressful, but their professionalism and dedication made the process much smoother.

We'd definitely recommend Property Explorer to anyone looking for a reliable and experienced estate agent.

November 4, 2025
Unprompted review
Rated 5 out of 5 stars

The Property Explorer has been amazing

The Property Explorer has worked tirelessly to ensure that we achieved the best possible outcome for our moving home journey, I have used The Property Explorer in the past and will have no hesitation in recommending them to others, a professional yet friendly and supportive team, I can not praise them highly enough.

October 29, 2025
Unprompted review
Rated 5 out of 5 stars

Review

Everybody at Property Explorer were just lovely kept us informed all of the time - their recommended solicitor Rowberry Morris were also fantastic, it was a painless experience - we would defo use both again and would defo recomment to anybody moving :)

October 6, 2025
Unprompted review
Rated 5 out of 5 stars

Easy process with Property Explorer

From the very first viewing, we knew we’d found the one. Kevin and the team at Property Explorer went above and beyond from day one — helping us secure our dream home while selling our other two properties at the same time. Nothing was ever too much trouble, and their communication and honesty made what could’ve been a stressful process feel surprisingly calm and well-managed.

They also introduced us to Rowberry Morris in Tadley, who were equally fantastic. Their speed, clarity, and determination to keep the chain together was second to none. Between the two teams, everything came together seamlessly, and we couldn’t be happier.

Genuinely a five-star experience — thank you to everyone involved for making it happen!

September 29, 2025
Unprompted review
Rated 5 out of 5 stars

End to end exemplary service

From start to finish The Property Explorer excelled. They achieved a higher price than a previously appointed agent and worked tirelessly to bring the chain together. We were kept informed at all times and always knew where the issues were. We used a solicitor suggested by The Property Explorer and could not fault them either. We would recommend The Property Explorer to everyone.

October 9, 2025
Unprompted review
Rated 5 out of 5 stars

Everything we could have asked for

The Property Explorer were everything we could have wanted from an estate agent. They were trustworthy and always had our best interests at heart. They were excellent to communicate with, extremely knowledgeable and kept us going through the process. We would highly recommend.

October 10, 2025
Unprompted review
Rated 5 out of 5 stars

Probate Sale - Top class Estate Agents

Top class Estate Agents. We had to sell our family home after the deaths of our parents, which in itself was a very emotional hard task to go through. However from the first contact through the process of selling our home, both Dan Low and Kevin Cheeseman have been outstanding. Full of compassion,empathy and patience with us. All members of the team that had any dealings with our property, including those who were showing potential buyers round were respectful to the property and very mindful of how this property came to market. They updated us, in detail at each step of the process. And happy to go at a pace which was comfortable for me, as letting go of my parent's house was really really hard.
They made this process flow smoothly and without any problems. I would highly recommend this company to sell any house of mine.
They recommended a very good solicitor, Rowberry Morris in Tadley. Who I found to be professional, friendly, compassionate and empathetic to our situation. In particular with the two lovely ladies I was dealing with, Tracy Greenhalgh and Hayley Butler were kind and filled me with confidence and also updated me through every step of the process, which ran smoothly with no problems.
Both Estate Agents and solicitors were very reasonably priced.
Id like to say a massive thank you to everyone involved for looking after me so well.

September 18, 2025
Unprompted review
Rated 5 out of 5 stars

I highly recommend Property Explorer…

I highly recommend Property Explorer but in particularly Kevin who was amazing in selling my late mother’s bungalow. I really appreciated his professionalism and attention to detail, he was very responsive and knowledgeable.
I will definitely be using Kevin to sell my own property.

September 11, 2025
Unprompted review

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