The Property Explorer Reviews 666

I enjoyed great customer service following a minor set-back during the sale of my property. Danny Low and the Sales team worked tirelessly to setup a number of reviews within a 48 hour period which went on to lead to another successful offer.

I enjoyed great customer service and top-notch referrals, one of which was my solicitors @ Neale Turk LLP. The entire process was smooth and swift.

Kevin made our whole process such an easy smooth experience. Liaison between us and the seller was quick despite what was a very difficult chain!

Thanks so much Kevin!

Very understanding and realistic whilst waiting for issues regarding my sale to be ironed out.

Property Explorer really supported me with the sale of my property which also supported my onward purchase, they were efficient, engaging and acted with integrity. They were completely open and honest and acted in the best interests of me.

Before signing up with Property Explorer I was with another agency and I had had such a bad experience with them, that I was considering just taking my property off the market as I had lost faith with estate agents,.

Property Explorer kept the communication between the buyers and me consistent and helped solved any issues we had. The sale of my flat when through so quickly and this was because of the support they provided.

The friendliest team who support you through every step of the process. We’ve used them for our last two home and would recommend to anyone in the area.

Danny has been so helpful and kind with the purchase of our first house! Couldn’t thank him enough!

A massive thank you to Danny, Stuart and Kevin for all their hard work and support from start to finish! Within 2 months I’ve been able to buy my first house. They were always at the end of the phone and were very efficient with their work.

Kevin cheeseman and the team at The Property Explorer did an exceptional job with the sale of our house. They are all experts in their field, and we were very impressed with their professionalism and friendly service. We would not hesitate to recommend them.

They went above and beyond to secure a good deal for buyer and seller in a timely manner. Kept us frequently up to date with new properties on the market.

We purchased our house with them in 2020, due to their professionalism and how they treated us as a buyer we decided to use them to sell the same house in 2024. Again, I was impressed with their communication and the advice they provided. I never felt pushed into a course I didn’t want to take and when I accepted an offer on the house they saw it through to completion with the new buyers without issue.

Whilst my purchase didn't complete, this was only due to issues further up the chain. My dealings with Kevin I could not fault his friendliness and communication were excellent. Kevin responded to calls quickly and kept me updated throughout the process. He chased daily with solicitors and unfortunately issues beyond his control meant I needed to withdraw from the purchase, I was in a position of urgency to move and the issues further up the chain meant there was no guarantee of timespans. Unfortunately this happens and it was only when legal/solicitor issues arose 3 months into the purchase that I had to make the decision to withdraw. My experience with property explorer was a positive one, from arranging viewings, emails and being kept in the loop throughout the process. Thank you.

Kevin has been amazing throughout the whole process. His communication and passion to get the sale across the line was brilliant. I’d highly recommend!

We received first class service from this independent estate agent. They kept us well informed throughout the process. They made us feel important and wanted to do their very best for us. We highly recommend Property Explorer.

Fab experience both Danny and Kevin were fantastic, they were great at keeping us up to date when purchasing our home, very friendly and professional! This is our second purchase and first sale with the and couldn’t recommend them enough! Always had great customer service when speaking to anyone at The Property Explorer.
Thank you!

Our landlords told us in May that they might have to consider selling the house at the end of July if interest rates on their mortgage stayed high. In August, I called Property Explorer to see if there had been any update with this as we had heard nothing from them or the landlords, and we were told that yes, the landlords were planning on selling the house. This naturally was very worrisome news, but the response I got from Wendy from Property Explorer over the phone was akin to "this happens all the time, why are you asking so many questions about it?" As if I was inconveniencing and annoying her by checking if we were going to be kicked out of our house at some point soon. We were then assured by our landlords (who we'd had a friendly relationship with until then) that they were going to try and sell the house to investors only to begin with, as they had been assured by Property Explorer that they had plenty of landlords on their books who might be willing to buy with us in situ. A photographer soon came round to take some pictures of the house and lo and behold, a few days later there was a listing on Rightmove for anyone to buy - no mention of investors only, and indeed, by that time I'd already received a call from Rachel from sales asking about scheduling viewings. When I later asked Wendy if it was a landlord coming to view, she had no idea at all and suggested I talk to Rachel. Instead I called the landlord, who sounded just as baffled as I was about the open listing, and he said his wife would speak to the agency. A couple of hours later, we heard that the listing was going ahead as is, as were the viewings, as apparently "no investors on their books were interested because of the new tenant laws coming into effect soon." What total and utter sh*te. There do still seem to be landlords renting properties after all. Then there was the agency having the wrong key to the property to let viewers in on multiple occasions (it seems they couldn't get it fixed the first time around) and even having the nerve to ask my fiancée to leave work mid morning to come and let one of their agents in for a viewing. I even had to let the carpet cleaners in myself and arrived late to work in the process because they were given the wrong key by the agency. The whole experience just smacked of incompetence, lies and a shocking lack of empathy, like we were just some annoying problem that needed to be gotten rid of. Maybe they were right - there were at least ten viewings while we were still living there with no offers, and it sold lightning quick after we moved out. You got your commission after all - happy days.

Fantastic service, very friendly, professional and knowledgeable in all aspects! Supported decision making and were attentive in ensuring full understanding of terminology. Thank you

I have found the whole selling process with Basingstoke Property Explorer to be thoroughly professional and simple. Within two weeks of Oliver giving the valuation and our property being marketed we have had two offers with one being accepted !
I have found every member of staff to be courteous and knowledgeable with a special mention for Danny Low who went that extra mile in keeping us informed and securing our sale ... highly recommend,

Very easy to deal with and always helpful but I don’t think the office move will do them any favours, people like to wander in off the street and that’s not possible now.

I bought my property in september. I was very happy with the property explorer. Very good communication. Very smooth process. 100% recommended.