The Property Explorer Reviews 666

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 35 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and dedication, making the entire process smooth and stress-free. Many people highlight the excellent communication and support received, noting that the team kept them informed and guided them every step of the way. The service provided is frequently described as outstanding, with consumers appreciating the efficiency and ease of their overall experience, even during challenging situations. However, some people were dissatisfied with the communication, transparency, and overall attitude, which they felt put their own purchase at serious risk.

What people talk about most

Staff

Customers had positive experiences with staff. Reviewers consistently praise the team's professionalism,... See more

Service

Reviewers highlight positive aspects of service, consistently praising the professionalism, responsiveness,... See more

Customer service

People report positive experiences with customer service, highlighting the team's helpfulness, attentiveness,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From start to finish The Property Explorer excelled. They achieved a higher price than a previously appointed agent and worked tirelessly to bring the chain together. We were kept informed at all ti... See more

Rated 5 out of 5 stars

We would highly recommend the property explorer if you are looking to sell/buy a property! Our house sale has been far from smooth, with lots of bumps and hurdles along the way but Kevin has been a gr... See more

Rated 5 out of 5 stars

The team at Property Explorer Basingstoke are true professionals. Their expertise shone through when getting our house sold and the process was very easy. Kevin in particular kept us up to date at all... See more

Rated 5 out of 5 stars

From the very first viewing, we knew we’d found the one. Kevin and the team at Property Explorer went above and beyond from day one — helping us secure our dream home while selling our other two p... See more


Company details

  1. Real Estate Agents

Written by the company

We are a successful, family run local estate agency. We understand that the moving process needs attention to detail, honesty and good communication. We provide an excellent service to all our clients and our reviews showcase this. Oliver Brooks Director


Contact info

4.9

Excellent

TrustScore 5 out of 5

666 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A great experience

Would highly recommend Ollie and team for anyone looking to sell or buy property in the Basingstoke area. Special mention to Danny and Kevin who supported us with our move, always available when we needed advice and quick to follow up to ensure things moved forward.
We also chose our solicitors through their recommendation and Hayley at Rowberry Morris was an absolute star throughout the whole process.
Overall a smooth move from start to finish which only took around 10 weeks!

August 30, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent, professional, part of a large family

Property Explorer have been excellent, taking professional photos of the house, marketing, responding immediately to any calls/e mails. They are proactive rather than reactive, eg when our buyer dropped out they immediately adjusted sale price to generate more interest. Danny Low, Kevin Cheeseman, Rachel Garraway have all been courteous, professional and we felt like we were part of a large family taking care of every step. I highly recommend Property Explorer

August 27, 2024
Unprompted review
Rated 5 out of 5 stars

Property Explorer

Very pleased with Property Explorer. Many thanks to Danny, Kevin also Rachel, Lisa, Olly and all the team. Great service- they work hard for you throughout the process. Highly recommended!

August 15, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent

We were really pleased with Property Explorer. The whole team were friendly, knowledgeable and always helpful, in what can be a tricky and stressful time when selling/moving. We would recommend them to anyone!

August 5, 2024
Unprompted review
Rated 5 out of 5 stars

Super Simon

We had the pleasure of selling our property with Simon from the Property Explorer Farnborough office. This man is a phenomenally hard worker with compassion and a commitment to selling our home at the price he advised. I live abroad, and Simon was such a great help and communicator. From beginning to end, Simon was a delight to deal with and went above and beyond to help us in every way. Without a shadow of a doubt, I highly recommend Simon and the team. Thank you again. Ian & Maureen

July 26, 2024
Unprompted review
Rated 5 out of 5 stars

Five star service from Danny and Kevin

Danny and Kevin have been a pleasure to deal with whilst selling one of my properties. Ollie gave an accurate and professional valuation, he listened carefully to what I was looking for when listing, and only allowed his team to show the property to buyers in a position to ensure I got what I needed. Five viewings resulted in five offers in one weekend and swift feedback from Danny gave me a hassle free sale. They kept me fully updated throughout the process which I’ve found lacking with other agencies once an offer is received. I wouldn’t hesitate to recommend them to anyone looking to sell a property. I know that my buyer was also very happy with the process and it’s difficult to please everyone so thank you property explorer!

June 21, 2024
Unprompted review
Rated 5 out of 5 stars

Great service throughout

Great service throughout, the Property Explorer are a highly professional team and always available to talk to and offer advice about any queries we had. Would definitely use again.

June 28, 2024
Unprompted review
Rated 5 out of 5 stars

Best in Basingstoke…

Cannot rate the team at property explorer highly enough. Both the rental and purchase team were outstanding from start to finish. During our time as tenants we felt thoroughly cared for by Wendy, who sorted every issue empathically and promptly. Our mortgage handled expertly throughout by Stuart. And our purchase was fought for tooth and nail by Kev who we cannot thank enough. Our purchase was a difficult one with many hurdles, but Kev
went above and beyond to make sure we got our house. Amazing customer service all round. I Highly recommend Kev and the team to anyone looking to purchase (or rent) in Basingstoke.

June 4, 2024
Unprompted review
Rated 5 out of 5 stars

A massive thank you to everyone at…

A massive thank you to everyone at Property Explorer! We have rented through them and bought our first house through them!
A massive thank you to the lovely Wendy who has always been a huge support throughout our 18 months of renting.
Also, a massive thank you to Stuart who got us our mortgage. He has been there every step of the way making sure we got where we needed to be. He made it a very smooth experience for us.
And lastly, I have to thank Kevin. This poor guy has been on an absolute roller coaster with our first purchase (along with Wendy and Stuart of course). Kevin has been fighting our corner and in my eyes truly went above and beyond to help us get our first home. What a journey!! So a huge thank you to all of you. I honestly cannot recommend you enough! Oh and anyone wanting a solicitor, Neale Turk are incredible! A massive thank you to Clare and Debbie and of course Jonathan who really got down to business! I will be using you all in future, no doubt about it!

April 22, 2024
Unprompted review
Rated 5 out of 5 stars

Best estate agents in Basingstoke

We had to use a couple of different local agencies during selling process and Property Explorer had been the best partner in all aspects. They took time to provide feedback on each viewing, extremely courteous and pro-active. Kevin has been a super star and always available to answer any questions we had. He made the process of long chain much smoother for us with constant updates and follow-ups. Thank you so much, Kevin and the Property Explorer team.

May 3, 2024
Unprompted review
Rated 5 out of 5 stars

We were extremely happy with their service overall from all staff!

We were extremely happy with the service from The Property Explorer, from the day of viewing, to the excellent mortgage broking service from Stuart, to the very efficient and diligent services of Hayley at Rowberry Morris, a referral for solicitors from the estate agent. Kevin ensured that the solicitors were talking to each other and Danny was available to assist when required. We would highly recommend their services if you are buying or selling a home.

May 9, 2024
Unprompted review
Rated 5 out of 5 stars

What an impressive service

What an impressive service from start to finish and could not recommend the team enough.
Ollie helped us on our journey to selling our home with confidence in his guidance and sold our home incredibly quickly.
Danny helped us in securing our dream home, nothing was ever too much trouble and always so efficient with communication.
Stuart the mortgage advisor went above and beyond to help us with not just the mortgage but suggestions and reassurance.
And Kevin took us over the much desired line of exchange, helping in every way possible and attentive to everything happening in our chain.
Even keeping us in good spirits in times of uncertainty,
Thankyou so much property explorer!

May 3, 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look