The Property Explorer Reviews 666

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 35 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and dedication, making the entire process smooth and stress-free. Many people highlight the excellent communication and support received, noting that the team kept them informed and guided them every step of the way. The service provided is frequently described as outstanding, with consumers appreciating the efficiency and ease of their overall experience, even during challenging situations. However, some people were dissatisfied with the communication, transparency, and overall attitude, which they felt put their own purchase at serious risk.

What people talk about most

Staff

Customers had positive experiences with staff. Reviewers consistently praise the team's professionalism,... See more

Service

Reviewers highlight positive aspects of service, consistently praising the professionalism, responsiveness,... See more

Customer service

People report positive experiences with customer service, highlighting the team's helpfulness, attentiveness,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From start to finish The Property Explorer excelled. They achieved a higher price than a previously appointed agent and worked tirelessly to bring the chain together. We were kept informed at all ti... See more

Rated 5 out of 5 stars

We would highly recommend the property explorer if you are looking to sell/buy a property! Our house sale has been far from smooth, with lots of bumps and hurdles along the way but Kevin has been a gr... See more

Rated 5 out of 5 stars

The team at Property Explorer Basingstoke are true professionals. Their expertise shone through when getting our house sold and the process was very easy. Kevin in particular kept us up to date at all... See more

Rated 5 out of 5 stars

From the very first viewing, we knew we’d found the one. Kevin and the team at Property Explorer went above and beyond from day one — helping us secure our dream home while selling our other two p... See more


Company details

  1. Real Estate Agents

Written by the company

We are a successful, family run local estate agency. We understand that the moving process needs attention to detail, honesty and good communication. We provide an excellent service to all our clients and our reviews showcase this. Oliver Brooks Director


Contact info

4.9

Excellent

TrustScore 5 out of 5

666 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

We received great support from Kevin

We received great support from Kevin, who was representing the seller of the house we were purchasing. We had a slow moving chain below us and Kevin went above and beyond to help us get it over the line. Thanks!

April 25, 2024
Unprompted review
Rated 5 out of 5 stars

FANTASTIC COMPANY!!

Stuart and Kevin from property explorer are experts at what they do! Considering buying a house is one of the most stressful things to do they have made the process so much easier and smoother for me and my partner. They have answered any questions and supported me emotionally with the process and I would recommend them to anyone!! Over the past 4 months they have made me feel at ease and have given me unconditional support. Thankyou again so so much for everything and will miss talking to you both everyday! ( sorry for the daily emails and phone calls) lol

April 24, 2024
Unprompted review
Rated 5 out of 5 stars

Helpful

Comparing the service against other estate agents, they come across friendly and more informative/in the know of the properties.

Responsive in a timely manner.

Very helpful from the start of us contacting Property Explorer.

April 23, 2024
Unprompted review
Rated 5 out of 5 stars

Found us not one but two buyers in an…

Found us not one but two buyers in an extremely challenging downward market. The first deal fell through due to no fault of TPE but another was located within a few weeks at a slightly lower price. Conveyancing took 5 months to exchange contracts due to problems down the chain but again not related to TPE's performance in any way.

April 5, 2024
Unprompted review
Rated 5 out of 5 stars

Friendly and approachable

A huge thank you to the team at the property explorer. In particular, Kevin Cheeseman and Stuart Groenendal for their friendly and approachable support through a fairly tricky transfer of equity and home purchase. Highly recommended.

March 20, 2024
Unprompted review
Rated 5 out of 5 stars

Really great estate agents for first time buyers!

We began our process of hunting for a house back in July and fell in LOVE with a gorgeous house listed under Property Explorer - we put an offer in and it was accepted the next day! The agency were kind and generous with their time and guided us all the way, displayed great standards of ethics and consideration and kept us fully updated all the way through! I want to give a special shout out to Kevin Cheeseman who has been managing our case and has been so great to deal with. I can only hope all first time buyers have an agent as wonderful as Kevin - his honesty, tenacity and kindness has kept our nerves and anxiety at bay even through the difficult parts of this process!

February 28, 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic agent

Fantastic agent, Kevin and Stuart have gone above and beyond with our move, Bought our house through property explorer and decided to sell it 5 years later through them. Highly recommended

February 22, 2024
Unprompted review
Rated 5 out of 5 stars

Always been sceptical about estate…

Always been sceptical about estate agents. However Property Explorer is more like an extended family. They have been exceptional with both the selling of our property and the purchase of the new. Despite troubles with the Land Registry, which has caused considerable delays, they have constantly kept us informed and have maintained a positive outlook at all times. We can’t thank them enough.

February 20, 2024
Unprompted review
Rated 1 out of 5 stars

They had one job..

Viewed one of their properties last weekend. There was no unrestricted parking available anywhere in the area so after driving around for some time, we gave up and my partner viewed the property alone.

The agent would've been well aware of the local parking restrictions and could've simply warned us in their booking email that parking nearly was very difficult - this would've been immensely helpful and allowed us to plan the viewing for a more comfortable experience.

I complained about this on the phone, and the response I received was 'not everyone drives'...

February 10, 2024
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience, really helpful. Thank you so much to Stuart and Kevin for all your help - really recommend, always giving helpful advice especially to a first time buyer when everything is new and scary!

February 16, 2024
Unprompted review
Rated 5 out of 5 stars

Another great experience with these…

Another great experience with these guys. Always kept in the loop with how the sale was going. Special thanks to Kevin for all his hard work, and for recommending Hayley at Rowberry Morris solicitors.

February 16, 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommend The Property Explorer!

First time selling and they talked us through everything in great detail and were available at all times to help and advise us. With special thanks to Richard and John for all their support. Both of them went above and beyond to get the sale through and made me feel like we were in very safe hands. Although it was the first time for us selling, the experience was as stress free as it could have been thanks to them.
Will definitely choose the company in future. 10/10!

January 15, 2024
Unprompted review
Rated 5 out of 5 stars

The Property Explorer

All the team from Oliver Brooks down have worked extremely hard to bring our house sale to a very satisfactory conclusion .
Special mention must go to Danny Lowe who continued to negotiate on our behalf with the purchaser so that the deal could be struck .
would highly recommend this estate agency who have been very helpful with every question raised

January 19, 2024
Unprompted review
Rated 5 out of 5 stars

Property Purchase

A huge thank you to the whole team at The Property Explorer, a true pleasure to deal with from start to finish. Whilst viewing properties and negotiating we dealt with Lisa, Rachel and Danny who were all very knowledgeable with great communication between the whole team and kept us up to date unlike other agents we had dealt with.

Kevin dealt with the sales progression and was the perfect middle man to link everything together and pushing things forward. There were a few bumps along the road but Kevin was always there with a calm and proactive attitude to ensure that matters were dealt with promptly.

We also used Stuart at Explorer Mortgages who went above and beyond. Not just keeping us up to date with an ever changing mortgage market but also pushing things through when we had a few issues with the lender.

If you're thinking of buying or selling a property then you shouldn't look anywhere else, a fantastic team making for a pleasurable experience. Thank You!

January 18, 2024
Unprompted review
Rated 5 out of 5 stars

Purchased a house through Property…

Purchased a house through Property Explorer Basingstoke and they were excellent, they kept us informed of the progress of the sale from start to finish. Rachel and Kevin were really helpful. I would recommend them.

January 5, 2024
Unprompted review
Rated 5 out of 5 stars

Highly, highly recommend

Simon of Property Explorer here in W Surrey was understanding, caring and professional. With the previous agent, my mum's flat was not getting any viewings: Property Explorer took over and I had offers and a purchaser very quickly. And advice at every step. Brilliant. I felt like a valued customer all the way through. 5 stars without caveats!

December 12, 2023
Unprompted review

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