The Property Explorer Reviews 666

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 35 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and dedication, making the entire process smooth and stress-free. Many people highlight the excellent communication and support received, noting that the team kept them informed and guided them every step of the way. The service provided is frequently described as outstanding, with consumers appreciating the efficiency and ease of their overall experience, even during challenging situations. However, some people were dissatisfied with the communication, transparency, and overall attitude, which they felt put their own purchase at serious risk.

What people talk about most

Staff

Customers had positive experiences with staff. Reviewers consistently praise the team's professionalism,... See more

Service

Reviewers highlight positive aspects of service, consistently praising the professionalism, responsiveness,... See more

Customer service

People report positive experiences with customer service, highlighting the team's helpfulness, attentiveness,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From start to finish The Property Explorer excelled. They achieved a higher price than a previously appointed agent and worked tirelessly to bring the chain together. We were kept informed at all ti... See more

Rated 5 out of 5 stars

We would highly recommend the property explorer if you are looking to sell/buy a property! Our house sale has been far from smooth, with lots of bumps and hurdles along the way but Kevin has been a gr... See more

Rated 5 out of 5 stars

The team at Property Explorer Basingstoke are true professionals. Their expertise shone through when getting our house sold and the process was very easy. Kevin in particular kept us up to date at all... See more

Rated 5 out of 5 stars

From the very first viewing, we knew we’d found the one. Kevin and the team at Property Explorer went above and beyond from day one — helping us secure our dream home while selling our other two p... See more


Company details

  1. Real Estate Agents

Written by the company

We are a successful, family run local estate agency. We understand that the moving process needs attention to detail, honesty and good communication. We provide an excellent service to all our clients and our reviews showcase this. Oliver Brooks Director


Contact info

4.9

Excellent

TrustScore 5 out of 5

666 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Highly recommended

This is the second time I have worked with Property Explorer and both times they have been amazing. Taken some great photos, sold the property within a day and then continued to keep me informed throughout the process. Would definitely recommend them

January 30, 2023
Unprompted review
Rated 5 out of 5 stars

First time buyers

Great people working here providing excellent service. Made a stressful process just that bit easier!

January 27, 2023
Unprompted review
Rated 5 out of 5 stars

5 Stars for TPE

A very deserved 5 Stars for TPE for providing such a courteous and knowledgeable service and professionalism from start to finish with the recent sale of our house.
A big thank you has to go to Oliver who from the start totally put our mind at ease about selling our house and made the choice to go with TPE a no brainer.
The onward sales process was made so easy with Kevin as our Sales Manager, his patience, knowledge and support was outstanding and his ability to keep me calm through the process was amazing.
We really cant thank you all enough for the way you looked after us.
This is the 2nd time we have used TPE and with the experience we received would not hesitate to recommend.

January 6, 2023
Unprompted review
Rated 5 out of 5 stars

The Best

I, with pleasure, give The Property Explorer a 5 Star rating for their sheer professionalism from start to finish, and with the continuing service that they provide. The staff are all more than helpful, polite and very friendly, and happy. I couldn’t recommend them enough, the best I have come across.

December 8, 2022
Unprompted review
Rated 5 out of 5 stars

End of tenancy review for TPE

This is my end of tenancy review for The Property Explorer (TPE). I rented through TPE for 2 years. Every time I had to call them, they were always very helpful, prompt and genuine.

They made moving in and moving out easy. They were very prompt helping us to replace a broken boiler, and worked extra hours over weekends to help us out with a couple of maintenance issues we had.

A particular shout out to Wendy, who was always a delight to chat to on the phone and was my main point of contact the past 2 years.

December 5, 2022
Unprompted review
Rated 5 out of 5 stars

Great experience with The Property Explorer

We originally approached The Property Explorer 4 years ago about selling our flat but unfortunately due to external factors the market wasn’t where we needed it to be. We came back to them in May of this year and having paid their “one-time” fee back in 2018 they were happy to take on the marketing again.
As luck would have it they knew of an investor who was in the market for rental opportunities so we started conversations about viewings etc. The Property Explorer we’re quick with their communication, and used their position to get the best for both us and the buyer. We agreed a sale quickly and 3 months later have completed with no issues.

October 10, 2022
Unprompted review
Rated 5 out of 5 stars

100% recommend

I'm buying a house via The Property Explorer and there have been a number of delays due to the state of the market at the moment. I can't thank Kevin enough, for the support he's provided me as a purchaser. He's kept on the case of my solicitors to help us finally push through to exchanging contracts today.
I would 100% recommend these guys if anyone is looking to sell or buy a house.

October 18, 2022
Unprompted review
Rated 5 out of 5 stars

Friendly professionalism…

The whole team at Property Explorer have mastered a lovely balance of friendly professionalism which is so welcome during what could be a stressful process.

October 3, 2022
Unprompted review
Rated 5 out of 5 stars

First class service.

Having just completed the sale of my property I can wholeheartedly recommend The Property Explorer. I was kept fully informed and updated on the progress of the sale from our initial valuation through to completion. Kevin, who handled my sale was professional and friendly and I would certainly have no hesitation in using their services again.

September 23, 2022
Unprompted review
Rated 5 out of 5 stars

Professional, quick, responsive.

Very fast, responsive service from Wendy at the Property Explorer; we were able to get an excellent new tenant within 2 days of our property being advertised, thanks to Wendy pulling out all the stops to get the necessary checks and procedures completed. Highly professional in every way.

September 5, 2022
Unprompted review
Rated 5 out of 5 stars

They are very proactive and supportive

They are very proactive and supportive. I do not have a negative word to say about them. And I want to thank them for the support provided to me and my family throughout the years. They deserve more than a 5 star rating.😎👍

August 31, 2022
Unprompted review
Rated 5 out of 5 stars

Property Sell.

Property Sell.
Just sold a let property through The Property Explorer, sold the house in seven days, Great company to deal with, no nonsense Company with some excellent selling incentives, many thanks to Oliver, Danny Kevin, and Wendy for all their help

August 11, 2022
Unprompted review
Rated 5 out of 5 stars

Great service for landlords

The Property Explorer lettings team are fantastic - they have supported me as a landlord with managing my rental property for almost five years now and I am very happy with them.
Wendy and Paula are professional, helpful, friendly and prompt with their responses and I know that both my property, and the tenants are in good hands. Where there have been issues they have guided me through them and provided advice if appropriate which I really appreciate. I would recommend them Property Explorer in an instant to any landlords looking for a letting agent!

August 8, 2022
Unprompted review
Rated 5 out of 5 stars

The Property Explorer

The Property Explorer have been excellent in selling our house. From the first initial valuation to viewings to the sale the communication via different members of the team has been 5 star. I have liaised with Danny on numerous occasions and his guidance and advice has made the process very easy. Thank you!

August 2, 2022
Unprompted review
Rated 5 out of 5 stars

Stress free experience

I found property explorer to be a stress free experience, the team communicated with me throughout the process of selling my property. Everyone was polite and helpful.

July 7, 2022
Unprompted review
Rated 5 out of 5 stars

Great service from The Property Explorer

I would like to highly recommend The Property Explorer. The whole process was very smooth and quick from initial first meeting with Oliver until we successfully exchanged the contracts.
I was very pleased with the photos and virtual tour, the quality is exceptional.
The house was sold after only one day of viewings. From the day we accepted the offer on our house Kevin was our key person who was helping with everything very quickly and efficiently. He always responded to phone calls and emails.
Once again thank you for everything!

June 10, 2022
Unprompted review

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