The Psychic Tree Reviews 

12,660
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 84 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and wide selection of products, including beautiful crystals and well-made items. Many people highlight the excellent service, noting helpful staff and a personalized approach, especially with readings. The delivery service is frequently commended for being fast, reliable, and ensuring items arrive intact and well-packaged. However, some customers noted concerns regarding product quality, with instances of items being chipped, dirty, or not matching descriptions, like fake crystals or incorrect stone counts. Packaging was occasionally criticized for being plain, lacking branding, or arriving dusty. A few people experienced order errors, such as missing items or receiving the wrong product. Additionally, some reviewers mentioned issues with delivery times or specific carriers.

What people talk about most

Product

Consumers find product quality to be positive, with many praising the beauty and quality of crystals, along... See more

Quality

Customers consistently note ambiguous experiences with quality, with many praising the beautiful,... See more

Delivery service

Reviewers express satisfaction with the delivery service, frequently highlighting quick and speedy delivery... See more

Order

Clients share positive opinions on order, with many reviewers expressing satisfaction with the ease of... See more

Service

Reviewers highlight positive aspects of service, often feeling understood and supported. Customers praise the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am mainly happy with the quality, authenticity and price of the crystals. A lot of other stores sell amethysts, selenites, tumbled stones etc at a highly marked up price, but The Psychic Tree's pric... See more

Rated 5 out of 5 stars

Quickly becoming one of my favourite online shops. I purchased a few crystals recentle and they are absolutely gorgeous, their size is impressive and their were packed with genuine care! I've also ha... See more

Rated 5 out of 5 stars

I had a picture email reading with Phoenix. It was spot on in identifying what has been going on and gave me reassurance in what is to come and what I need to work on to make that happen. Phoenix is v... See more

Rated 5 out of 5 stars

I normally purchase items from The Psychic Teee, but what caught my eye was the past life reading. I thought, 'why not? Let's do it'. Well, the following day after purchasing I received my reading.... See more


Company details

  1. Hobby Store
  2. Aromatherapy Supply Store
  3. Candle Store
  4. Flavours, Fragrances and Aroma Supplier
  5. Incense Supplier
  6. Natural Stone Supplier

Written by the company

Buy Healing Crystals, Scented Candles, Incense, Essential Oils & Jewellery personally selected by our team at The Psychic Tree, The UK's No.1 Spiritual Store. Order before 5pm for next day delivery and if you spend more than £20, postage is absolutely free!


Contact info

  • Unit 8 Chapel Park, Stadium Way, Sittingbourne, Kent, ME10 3RW, SITTINGBOURNE, United Kingdom

  • thepsychictree.co.uk

4.4

Excellent

TrustScore 4.5 out of 5

13K reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.4

All reviews

(12,660)

84 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Crystals are dyed

I am a collector of crystals and have done for several years now so I knew that the pink agate crystal was died however I got this confirmed by a professional who have dealt with crystals for over 2 decades who also confirmed that it is dyed. I have reached out to the store and they are just telling me to send it back but won’t pay for a collection as I have mobility issues and I cannot pop to the post office whenever I feel like. It is their companies website which states they are pure and natural stones however it seems I have been mislead by the false advertisement of their crystals.

August 19, 2024
Unprompted review
The Psychic Tree logo

Reply from The Psychic Tree

Hi Asha - as mentioned in our email Pink agate is dyed to give it that vibrant colour. As you werent happy with the crystal you received, we asked you to return this. You can arrange for Royal Mail to collect by following the link below so you dont actually have to go to the post office to return it https://send.royalmail.com/

Rated 5 out of 5 stars

What is there not to love about The…

What is there not to love about The Psychic Tree they are always on the ball with customers orders from start to finish, they have so much choice with all the products there is never anything you can't find & iv already got a few of their crystals, stones, crystal keyring, & now my beautiful dreamcatcher earrings 😍 I'm always recommending this shop to everyone.

June 24, 2024
Rated 1 out of 5 stars

Poor quality damaged stones on both occasions

Poor quality. I ordered a so called polished stone it arrived not polished and chipped. I then got in touch and had to send two emails in order to get a response a replacement was sent which was even worse than the first. Disappointed waste of money I do not recommend. I am currently awaiting a response

June 21, 2024
Unprompted review
Rated 2 out of 5 stars

I only ever bought tumbles and rough…

I only ever bought tumbles and rough crystals and after seeing the quality of them I'm glad I didn't buy any big specimens. The tumbles are always small and poor quality with chips and scratches. The only positive things are the delivery is quick and packaging is OK.

June 19, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service!
I messed up my order and didn't realise till after I had paid. I emailed thinking it was probably to late but Holly emailed straight back having fixed the issuse completely. Thank you so much, I will definitely be shopping with you again in the future!

June 18, 2024
Unprompted review
Rated 1 out of 5 stars

Once again let down :o(

Once again let down :o(
The "Crystals" sent had little resemblance to the ones on the web-site.
I reached out but was met by a dismissive reply. Numerous ping pong emails later it was accepted the items sent out were not of the best quality.
As I Customer I should not have to endure such time consuming challenge's.
I was "eventually" offered a refund....but too little too late.
I am exhausted having to break through all the brick walls this company has in place to wear the Customer Down: Complaint Fatigue seems to be their aim, and they have succeeded.
The reply from this company is untrue: I never refused to return the items. The reply is somewhat a work of fiction.
I wish I was able to load photographs to my review, the items sent had no resemblance to those on the website.

June 12, 2024
Unprompted review
The Psychic Tree logo

Reply from The Psychic Tree

HI Martin - Having reviewed the correspondence, I can see you were asked to return the items for a refund in line with our 30 day no quibble returns policy which you were unwilling to do, even though we offered to pay for the return postage. We offer the no quibble returns as crystals are a natural product and can vary sometimes and we accepted that the ones you were sent weren't quite as vibrant as the ones shown on our website. I can see also that your order has now been refunded in full without the need to return the items to us. Hope this resolves your query and I am sorry to hear you didn't have a great experience shopping with us on this occasion.

Thanks

The Psychic Tree

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