Therabody Reviews 

This is purely because the battery had completely stopped after limited use over the years, and it cannot be replaced. They offer a 40% discount on another one! Why would you want to buy another one. This is a big company & thus expensive products. Seeing everyone have the same issues makes me think this will end up in a big court case. A rival brand that is smaller has a 3yr warranty, but more importantly a lifetime warranty on their battery!!!! This company is taking no responsibility & clearly not even interested in improving their product, they are still selling it now! A normal company would stop taking/stealing peoples money & work on fixing the product & actually trying to help customers. Having loads of dead products sitting around with no way of fixing is terrible for the environment also

hope this message reaches you in good spirits. I am writing to express my disappointment in not having received a response to my previous email, sent on 7 March 2024, regarding a refund request for my recent purchase, a Theragun mini.

As mentioned, I noticed a price reduction for the exact product I purchased at €199, which was later reduced by €40. I had respectfully requested a refund of €40 to match the current selling price, supporting my claim with documentation and providing all necessary details for a smooth transaction.

I understand that you are dealing with numerous inquiries daily, but I am genuinely disheartened by the lack of communication on this matter. Prompt and effective customer service is vital, and I hope my issue will be resolved amicably and expediently.

I look forward to your prompt response and am available for any further information you might need.

Thank you for your attention and cooperation.

Warm regards,

I will never deal with this company again. I cannot remember the last time I had so unpleasant an experience. I ordered the Theraface but realized immediately that I hadn't ordered the colour I wanted. After trying unsuccessfully to use phone number,
none of which listed worked, I contacted the company immediately to ask for a colour change via email. Several emails ensured regarding that as my request was t being understood. Eventually associate said they would attempt to action the change and would send confirmation within 24-48 hours. Did not receive the confirmation but did receive a portion of the order (hot/cold rings) in that timeframe. Didn't get the Theraface but the company says I did. Now they are investigating with delivery company and I'm somewhat convinced that the error occured with their distribution. Still on going with no resolution in sight.

I have a theragun that cost me £500 and a mini as well me and my kids all use them constantly and they are amazing bits of kit, never skipped a beat work brilliantly. I seen the theradot and thought yeah brill could use that as well. Had it about 5 weeks and the housing unit from the power dot came out attached to the wire when i was putting it away after a session. I have lost my receipt so have no proof of purchase and theragun are refusing to help unless i provide that. Im at my wits end its a theradot its your product not another companys and its less than 12 months since i bought it. So in summation ill never be buying any more of your products and ill forever be a detractor to anyone that listens 👍

Don't buy. Brought a Theragun Prime because I believe that Theagun was the best quality. It worked great for 6 months, but overnight the battery will not hold a charge longer then 1 minute. Theragun will not replace. The problem is Theragun will not honour the warranty if it is not brought from their authorized dealers (which there are only a couple of and charge maximum price). So Theragun are willing to sell to any distributors but are not willing to cover their product when it is sold. As you can see from other reviews this is a common problem.

I wish I had never gone near this company. The Theragun is heavy, unpleasant to use and had no beneficial effect on my shoulder muscle.
The real problem is in the returns process. They do everything possible to slow it down. First, there is no returns info online. Everything is done by email and they always take days to reply. Even when they agree to let you return it, they still delay sending the actual information. The whole process is quite obviously designed to deter returns.
After two weeks I have just had to email again, asking where the refund is. The reply is that it will take up to another 7 days. If I do receive the refund it will have taken four weeks and numerous time-consuming emails.

I loved my Theragun which cost me $600 until the ball attachment started to peel apart!
I bought replacement parts that do not work and tried to get support which only emails back and forth promising resolution but noone actually has any authority or cares about their loyal customers. I will no longer recommend Theragun to all the other seniors living in my 55+ community.

Theragus loss!

Terrible company. Twice I’ve placed an order with them for RecoveryAir Prime. Both occasions they don’t ship and when I follow up they say they’re out of stock and wait 10 days for a refund.

Like many others, I have had a terrible experience with Theragun / Therabody. My wife purchased a Theragun Pro in late 2020 and it simply stopped working after almost exactly three years. The product was well looked after and used only sparingly over the three years. Upon speaking with the customer service team, they were not willing to assist with the issue saying that they do not investigate or repair old devices, and instead suggested that I buy a new product.

It astounds me that a company would expect a customer to buy a new product when their last product stopped working without anything happening to trigger it, and when there is no avenue available to investigate the issue, let alone repair it. What guarantee is there that the next product won't just stop working after three years as well?

Definitely would have expected more from a company selling a premium priced product. Don't waste your money, go somewhere with better customer support and a product worth the premium price tag

Will not repair theragun under warranty because I did not buy it from an authorized dealer. The gun was purchased new 2 months ago and the led display stopped working . Asked if it could be repaired and was told no because I bought it on eBay from a dealer ,even though it was brand new. I sent them screenshots of purchase etc, video of problem . Still NO. How can a dealer manage to obtain NEW items from Therabody , sell them and there is no warranty when they go wrong ?. I always thought that the manufacturer of an item was responsible for it being fit for purpose, NOT according to Therabody - any excuse ?

Don't buy from therabody. Spent quite a bit on a theragun prime and it recently stopped working after a few months of use. Currently in need to use it as I'm in the middle of training so I sent it back to get it replaced. I posted it back nearly 5 weeks ago and I've had to constantly chase people to get an update on what has happened to my replacement. COMPLETELY INCOMPETENT CUSTOMER SERVICE. I really wouldn't recommend buying from therabody. I still don't know where my replacement is or when I will get it back. Everyone I speak to is currently just as clueless. Buy from another company that has better customer service.

I have tried to purchase a new charger for my therabody recovery Air and I have been told that they do not supply these. I am now left with an expensive pair of massage boots I can't use.
Trying to contact this company is near impossible.
Absolute rip off
Just an update. DO NOT USE THIS COMPANY.
ABSOLUTELY RUBBISH

I purchased the Theragun Pro as a gift for my husband with the recharging battery station. The product was used less than a year after providing videos, receipts, and communicating respectfully as a customer both via email and on the phone while under warranty this issue was never resolved and I wasted over $700. I was told first that I needed to replace the batteries, but was never able to get new batteries online or in a store. Now they are not sold anywhere. Again I reached out to the company and was told because not frequent use can cause malfunctions they would not replace their product. I was clear that the reason I was not able to frequently use this product because it didn't work. I caution you spending your money as customer service does not value it's customers and will make you do a lot of work on your end and still deny you a viable solution.

Very disappointed. Bought the LED face mask. It was faulty with a high pitched electrical noise, they agreed to send a replacement. However, the replacement product was also faulty and had the same electrical noise. When I contacted them to ask for a refund, they refused , saying I was outside the 30 day window. When I sent a video of the sound it was making, they pretended it was fine and refused a replacement as well.
Pretty sure this is not legal , two faulty products and no refund?
I am £500 down, with a faulty mask making a high pitched noise. Can't believe it to be honest. Don't know what else to do.

I was actually scared by the many negative reviews, nevertheless I ordered from their site. My Theraface arrived in two days, excellent condition, working ok, no problems. My experience was so far so good. I never needed to contact their customer service so I cannot comment on that.

While their products are of high quality, the direct purchasing experience from this company leaves much to be desired. It is advisable to consider buying their products through reputable third-party retailers, such as John Lewis, due to the following recurrent issues when ordering directly:

- Orders not processing correctly, leading to funds being tied up in your account for extended periods.
- Unauthorised payments being taken from your account.
- Receiving items you did not order.
- Ordering a single item may result in receiving a whole box of that item instead.

These issues often result in a considerable amount of time spent contacting customer service, which typically does not respond quickly, and making trips to your local post office to return unwanted items.

For a hassle-free experience, it may be wiser to purchase their products from a physical store or consider alternatives like Hyperice, with whom issues like these have not been encountered.

Told me my order could not be processed but took my money anyway, this was on 3/3/24

Two weeks went by with them ignoring my emails. I wanted my money back.

On the 15 they reply to the email saying sorry about the mix up we’ve sent one out ?

I asked them why they are glossing over the fact my email requested a refund and I wanted the ‘order’ cancelled. They told me they’d speak to the logistics team to get it cancelled

Unwanted Delivery turns up and left in safe place.

Have heard it’s a nightmare to return to this company but will post update on outcome, shouldn’t be my responsibility anyway ….

Like many others are saying, appalling customer service. Worst experience I have ever had, placed order but it was never shipped, and was told to be patient after half an hour of speaking to an agent. 1 hour later and he still could not resolve the issue. The website is a scam. It has been over 10 working days and I have received no product, and no refund. Disgusting.

Absolutely love this company! All the products I've purchased have been top-notch. I've contacted customer service once with a small issue/question and they resolved my issue in a fast and friendly manner. Highly recommend!

On the advice of the center where my daughter with multiple disabilities is being treated, I ordered the Wave Solo twice. The first order via PayPal failed, the second order via PayPal also failed, the third order via Credit Card failed and finally it worked via Google Pay (linked to the same Credit Card). The problem was not with my PayPal account, nor with my credit card. But 4 payments have now been debited for 1 successful order. PayPal refers to seller Digital River, but that is Therabody's payment provider and it refers to Therabody. Therabody doesn't bother to solve the problem. They keep saying that they have not received the payments. In short, the problem started on February 28, it is now March 8 and I am still missing more than 300 euros due to incorrect debits via PayPal and 150 euros are still incorrectly reserved on my credit card. The customer service is deplorable and not solution-oriented at all. Be warned if you order here.