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Rated 3 out of 5 stars

I bought a spare cover for my therapy blanket. Because I live in Highlands, despite being on the UK mainland I was charged more for postage than the cost of the cover - around £30. I can understand... See more

Rated 1 out of 5 stars

Have sent numerous email requesting how to return an item, just get a generic response giving a support ticket number, then nothing further to my questions! There is no phone number to be able to spea... See more

Rated 1 out of 5 stars

Ordered both the blanket and cover but was Only sent the cover, which came in a damaged envelope. Contacting customer services is a real pain and so far they seem convinced I should receive the blanke... See more

Rated 1 out of 5 stars

Maybe a good product. I don’t know. It was too heavy to lift from the box!! I have asked the company to accept return and pay return costs. They have refused pointing to their terms and conditions!! I... See more

Company details

  1. Bedroom Furniture Store
  2. Living Room Furniture Store
  3. Mental Health Service
  4. Sleep Clinic

Information provided by various external sources

The UK's BEST weighted blanket for stress, anxiety & sleep.


Contact info

2.9

Average

TrustScore 3 out of 5

217 reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 4 out of 5 stars

Just what I’ve been looking for

Just what I’ve been looking for. Easy to order and very quick delivery, quality cover and blanket. I love it, so comforting but looks like a standard blanket.

September 16, 2019
Unprompted review
Rated 5 out of 5 stars

Wonderful comforting blanket

I can honestly say that I have not suffered from restless legs since I started using my therapy blanket. I was kept awake regularly by them before. It gives a wonderful comforting feeling when Im feeling anxious too

September 16, 2019
Unprompted review
Rated 5 out of 5 stars

A new experience

I have only slept with the therapy blanket once but I had a much better rested sleep than usual. The blanket kept me from tossing and turning quite so much. It will be interesting to see if it keeps helping

September 8, 2019
Unprompted review
Rated 5 out of 5 stars

I brought this blanket for my nephew…

I brought this blanket for my nephew who has developmental trauma disorder. My sister was desperate his sleep pattern was none. I know its early days but he is sleeping 4 hours solid and has a drink and goes back to sleep. Its good quality especially like the hot/ cold cover. I would have no hesitation in saying the therapy blanket is worth the money.

September 7, 2019
Unprompted review
Rated 4 out of 5 stars

Top marks for quality

Top marks for quality. It doesn't bunch. You can fix it conveniently on the cover so it won't move too much within the cover. The cover is also cool on the one side, warm on the other. Best thing is, it helps with mild anxiety. It doesn't, however, substitute meds or therapy as some providers suggest.

August 25, 2019
Unprompted review
Rated 5 out of 5 stars

I’m in love

I’m in love. Yes it does feel heavy trying to pick it up and move it but once it’s on you it is heavenly and doesn’t feel heavy at all. I now can’t sleep without it. Took a little while to work out how to put the cover on but once I had it lined up all right it was obvious and easy. Money well spent. Amazing fast delivery

August 24, 2019
Unprompted review
Rated 4 out of 5 stars

Therapy blanket is a great product…

Therapy blanket is a great product which ive bought for my daughter. The free cover was faulty - edges frayed with loose cotton. However, I reported this to Therapy Blanket and they immediately dispatched a replacement cover. Their customer service is excellent. Thank you.

August 21, 2019
Unprompted review
Rated 3 out of 5 stars

I wanted to cancel the order

I wanted to cancel the order, however there is no contact number, so sent them a message via the help link, the blanket arrived quickly, yes it's good quality, however there are other blankets out there with the same quality at a better price. I have given 3 stars due to poor customer service.

August 19, 2019
Unprompted review
Therapy Blanket logo

Reply from Therapy Blanket

Hi Corinne,

Thanks for your feedback and sorry to hear that you've experienced poor customer service.

As stated on our website, we respond to emails within 24 hours although are usually much faster than this. I've investigated your case, and it appears that we were able to answer your inquiry within 16 hours of your first email. We're a small but efficient team and are always striving to improve our turnaround time for communications as we understand that people lead very busy lives. We do sometimes experience large volumes of inquiries which can lead to slightly longer waiting periods, but we always reply to everything within 24 hours and again - I apologise if you've felt any inconvenience at all as a result of this.

As you hinted at, our warehouse team is very quick at dispatching items and in your case, your item was already on its way to you by the time your first email came through.

If there is anything else that we can help with, please don't hesitate to contact us at support@therapybrand.co.uk

Rated 5 out of 5 stars

Amazing blanket

Amazing blanket. I would say to buy at least two covers for it , while one is in wash.
It is a strange experience initially, but I’m hooked now !!

August 18, 2019
Unprompted review
Rated 5 out of 5 stars

Excellent product and excellent…

Excellent product and excellent service! However, it really would be helpful if there were easy guidelines to follow for attaching the cover to the blanket. The blanket takes a bit of getting used to, but then you wonder how you managed without it! Would highly recommend. 😁👍🏻😁

August 7, 2019
Unprompted review

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