TherapyNotes, LLC Reviews 

I am very impressed by the support I have received from Therapy Notes. The team always responds quickly to my email queries. They understood the problem and helped me to fix it with their detailed instructions.

The rep I spoke to was friendly and helped me with multiple questions. I felt heard and left the conversation excited that I learned 3 more features on the site.

Prompt and professional response and provided guidance for my meeting

The customer service is very good. They are patient and able to resolve customers issues

Tech person was pleasant and patient. Helped me understand each step that I needed to take and was persistent in understanding what was going on with my issue. Gave me a solution-step one. I feel confident when I return the call, the problem will be totally solved. Thank you.

Kat was amazing! I have had less positive experiences with other customer service reps, but she was truly wonderful

Good and reliable customer support. Short wait-times for the call and well-trained specialist that resolved the issue quickly.

I absolutely love every associate that has ever helped me but today tops everything. First of all, it’s a Sunday and who talks to someone for help on a Sunday, and I was so scared I had totally messed up my billing. Then answers Ashley! She was reassuring, pleasant, and validating. Ashley not only fixed my problem but doubled checked it. She hit it out of the park with everything!!! When I first called, there was only a 3 second wait. Thank you Therapy Notes!! Thank you Ashley!!!

I love Therapy Notes. I have used them since opening since opening my private practice 7 years ago. The software is excellent, but even better is their customer service. 24 hr availability and the reps are clear, instructive, and always pleasant. Just today I had a scheduled call and in 5 minutes they helped me become compliant with my payment processing service. I am a big fan of the company.

I had the pleasure of speaking with Grisel M., Customer Success Representative, today and was extremely impressed with the level of service I received. Grisel was friendly, professional, and attentive throughout our conversation. She answered my questions clearly, addressed my concerns efficiently, and made sure I felt supported every step of the way. Her knowledge and positive attitude made the experience smooth and stress-free. Thank you, Grisel, for providing such outstanding customer service. You are a great representative of TherapyNotes!

TherapyNotes resolved my issue quickly. They have served my small business for over seven years in an above excellent manner!

TherapyNotes is remarkable software for session notes! It is a pure pleasure and very easy to use. Recently I needed to print out a large batch of notes. Support guided me and it was a dream to get done. Vanessa, the representative who helped me, was delightful to deal with. She was knowledgeable, kind and gracious. I can’t imagine anything that would improve on the software and the service. I’m very grateful!

I was very confused and overwhelmed about figuring out how to become PCI Compliant, and I made an appointment with the TherapyNotes support team, and Charles zipped through all the questions quickly and effortlessly, completing my compliance in less than 15 minutes. I had spent literal hours trying to figure it out on my own. He was polite, knowledgeable, and fast! I'm grateful for the help.

Therapy Notes team of provider support is always a friendly, knowledgeable and quick access team for all the little glitches that hold up claim filing. Paying 5X the amount for medical billing for Unislink caused lost billing monies and lots of headaches. With Therapy Notes you always have someone in contact if you need them.

Therapy Notes is the best!!!
Therapy Notes provides stellar service. Their software is intuitive and makes my life so much easier. Whenever I have an issue they provide amazing customer service with low wait times and a real helpful human. You need TN in your life.

The person helping me was patient and friendly and got the job done quickly!

I have been using TherapyNotes for about 6 months now and I really appreciate how supportive the help team is. Anytime I have a question that I have been unable to find an answer for myself, I receive a timely response with supportive guidance.

Excellent customer service. Jay was very patient and kind.

The therapynotes team went above and beyond what I had expected and I am so grateful! I am in private practice and the support I have always received from therapynotes has ben exemplar! Thank you!

I've been disappointed with this EHR, particularly for medication management and customization. Several key limitations have remained unresolved for years.

1. **Limited note template customization:** Users cannot create their own note templates or rearrange sections within PSYCHIATRIC intake or follow-up notes (therapists are able to do this though). I've been told this feature is "being worked on," but it's been more than three years without a solution.

2. **Restricted intake assessment editing:** The patient intake assessment cannot be fully customized. You can only delete existing sections rather than modify the questions or add your own. The default assessment is geared more toward therapists than medical providers, making it less useful for medication management.

3. **Parent portal and billing authorization issues:** The system does not handle parent access well in situations where minors have healthcare privacy rights. For example, in Washington State, minors age 13 and older have certain rights to confidential healthcare, which means parents often should not have access to the patient's medical record. However, parents are frequently the ones responsible for payment. The EHR only allows parents either full access or no access, making it impossible for them to review or sign billing authorizations without exposing protected health information. The suggested workarounds involve extra administrative steps, sharing sensitive payment information, or collecting signatures outside the EHR.

4. **Inconsistent customer support:** I've received incorrect information from customer support on multiple occasions. In my experience, roughly 30% of interactions result in inaccurate guidance. I've been told certain features exist when they don't, or I've had to explain how the system actually works. Other times, support representatives need to recreate the issue using a test patient before they can determine whether a solution exists, leading to lengthy support calls.

5. **Unreliable telehealth workflow:** The built-in telehealth functionality has been unreliable enough with freezing or dropping connection that we've had to use Zoom instead. Even then, there's a significant scheduling issue. If a patient logs in at or just after their scheduled appointment time, the system may display a message stating that they are too late for their appointment and must contact the office. This setting cannot be adjusted at the clinic level. As a result, patients often believe they have missed their appointment, become unnecessarily upset, or fail to join the session altogether, leading to avoidable no-shows and confusion about potential no-show fees.

Overall, the lack of customization, workflow limitations, unreliable telehealth functionality, and inconsistent customer support have made this EHR difficult to use efficiently in a practice with medication management.