The Rattan Company Reviews 

540
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 51 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the beautiful design and robust quality of the furniture pieces, mentioning that items arrive securely packaged and look fantastic in their homes. Consumers also deeply appreciate the exceptionally fast delivery service, noting that packages arrive promptly and make setting up the furniture completely effortless. However, some people mentioned issues with customer service responses, unhelpful communication, and unexpected order delays. A few consumers also noted occasional problems with items arriving incorrectly or missing components upon delivery. Reviewers suggest paying close attention when ordering given these occasional fulfillment mishaps.

What people talk about most

Product

People report positive experiences with product, expressing great satisfaction with the furniture's beautiful... See more

Quality

Reviewers mention positive feedback about quality, praising the excellent craftsmanship and robust materials... See more

Delivery service

Consumers find delivery service to be efficient and fast, with many noting that items arrive within a few... See more

Order

Customers had positive experiences with order processes, highlighting fast shipping times and helpful... See more

Customer service

Clients share ambiguous opinions on customer service. Many consumers report brilliant and excellent support... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very pleased with the product. Four rattan bar stools purchased. Look great in our kitchen. Despite their airy appearance, they are very robust and comfortable. Fast, efficient service Would recomme... See more

Rated 5 out of 5 stars

Great purchase of Komodo stools. I did a lot of shopping around for stools and Decided on the Komodo stools and we are not disappointed, they are comfortable and look great and sturdy. They order... See more

Rated 5 out of 5 stars

The Java bar stools are great, easy to put together and good quality. I am looking forward to getting the Tobias chair when it is back in stock. I had a few questions before I ordered and the custom... See more

Rated 5 out of 5 stars

Beautiful furniture, looks great, but would have been good to have been informed of delay in fulfillment of order,when the order was placed. I only found out that due to a family holiday, order woul... See more

Company replied


Company details

  1. Furniture Store
  2. Bar Stool Supplier
  3. Bedroom Furniture Store
  4. Cane Furniture Store
  5. Living Room Furniture Store

About The Rattan Company

Written by the company

The Rattan Company is a family run business sourcing and selling ethical, contemporary designer indoor natural rattan furniture to add a touch of sustainable style to your home.
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Contact info

4.6

Excellent

TrustScore 4.5 out of 5

540 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 60% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(540)

47 reviews in the last 12 months

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Rated 5 out of 5 stars

Gold star company

Yet another purchase from this amazing company. I bought the rose gold chair. Great design, looks fab in my bedroom. Such a pleasure to buy gorgeous, well made, unique items from a company that care about where their items come from. the people who make them and sustainability. Thank you all so much

January 18, 2024
Rated 5 out of 5 stars

Over the moon with product and service

I'm over the moon with my new Java Bar Stools. I changed my mind about the colour after placing the order and the nice lady ran out to the van and managed to swap the seats at the very last minute. Winner. Not only do they look amazing, but the quality is really good. They also have a brilliant non-scratch/mark fixture on the bottom of the legs which is a God send with kids and the base is incredibly sturdy even when moving about in the seat.

November 6, 2023

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