Very pleased with the product. Four rattan bar stools purchased. Look great in our kitchen. Despite their airy appearance, they are very robust and comfortable. Fast, efficient service Would recomme... See more
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Great purchase of Komodo stools. I did a lot of shopping around for stools and Decided on the Komodo stools and we are not disappointed, they are comfortable and look great and sturdy. They order... See more
The Java bar stools are great, easy to put together and good quality. I am looking forward to getting the Tobias chair when it is back in stock. I had a few questions before I ordered and the custom... See more
Beautiful furniture, looks great, but would have been good to have been informed of delay in fulfillment of order,when the order was placed. I only found out that due to a family holiday, order woul... See more
Company replied
Company details
- Furniture Store
- Bar Stool Supplier
- Bedroom Furniture Store
- Cane Furniture Store
- Living Room Furniture Store
About The Rattan Company
Written by the company
The Rattan Company is a family run business sourcing and selling ethical, contemporary designer indoor natural rattan furniture to add a touch of sustainable style to your home.
Contact info
Owl Barn, Planetree Lane, Kirk Hammerton, YO26 8FQ, York, United Kingdom
- 07938 706842
- hello@therattancompany.co.uk
- therattancompany.co.uk
4.6
Excellent
540 reviews
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This company invites their customers to review, whether positive or negative
Replied to 60% of negative reviews
Typically replies within 24 hours
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Excellent service ordered garden…
Excellent service ordered garden furniture on a Sunday arrived on the following Thursday unfortunately the glass top was damaged in transit it was reported and dealt with immediately new glass arrived fist thing Saturday morning and we live over 200 miles away from the store , would highly recommend and will definitely shop this excellent company in the future
July 27, 2024
Unprompted review
Amazing customer service throughout
Amazing customer service throughout. Always very quick to reply to my queries and have bent over backwards to help make ordering etc as easy as possible. We love the moses basket as does our little one. Packaging lovely. Couldn't recommend highly enough.
June 27, 2024
Wonderful company
Wonderful company, service and products! We bought some lovely chairs in the sale and were slightly nervous as we couldn’t see them in person before buying. We shouldn’t have worried, they’re gorgeous. We requested a slightly delayed delivery due to moving house and this was arranged for exactly the right day, no bother at all. Highly recommend.
June 27, 2024
The Moses basket is beautifully made…
The Moses basket is beautifully made and perfect for my grand daughter’s baby doll.
Your service war excellent too.
Many thanks.
June 27, 2024
Great items and really efficient quick…
Great items and really efficient quick delivery. Kept informed of progress . Thank you excellent service
June 17, 2024
Moses basket unsafe for baby
Unfortunately, the Moses basket we purchased wasn’t safe for our newborn baby. After two weeks of using it every night, the mattress had a big dip in it where she had been sleeping which meant she was sinking into it with her face turned sideways. I woke up to this and was really concerned. The mattress is also too small for the basket and has big gaps either side.
Lucinda tried to help us, however because we didn’t have the original packaging ( we ordered this months in advance in time for arrival of little one) we couldn’t send the product back for a refund or replacement. As the product is so big we don’t have time to go out and purchase packaging big enough to fit. We also feel like we shouldn’t have to spend this extra cost due to the fact that the product is faulty.
We felt that the correspondence was very unprofessional- although they made effort to rectify the situation - the manner in which it was done wasn’t great. We were told this doesn’t usually happen and ‘unclear on why your one is’ suggesting there was nothing wrong.
In the end we were given our ‘consumer rights’ by Charlie and told they weren’t unprofessional just ‘factual’.
So we will just have to keep the Moses basket as exactly what it is fit for, a basket for storage.
May 23, 2024
Unprompted review
Reply from The Rattan Company
We are sorry to hear of your experience however we did do everything to attempt to sort the issue for you. I think it is important to mention here that this item has been tested and passed the relevant British Standards and you had already owned the basket for 3 months at the time of raising the issue.
We did offer to send a full replacement straight away however you then decided you no longer wanted the item so we offered to collect and issue a full refund which was well beyond any obligation on our part considering the minimal evidence provided and the fact you had owned the product for in excess of 3 months.
At this point you said you didn't have a box (which you would have done if we had sent a replacement as originally offered) and we must also send you a box. We pointed out that we were already going above and beyond and you could package the basket in any box, which bearing in mind it is a soft cotton rope basket could have been almost anything, not a big box.
Ultimately you were pointed to The consumer Rights Act which is designed to protect consumers. Your complaint and demands were not supported by the legislation so you chose to leave a 1 star review when you could have had a brand new Safety Tested basket to replace the allegedly faulty one - this seems an odd decision.
Email Chain From our Side below
----------------------------
Hi,
I am sorry about this. Would you be able to send a photo of this so I can see the issue clearly. The mattresses are made in a factory in the UK off site to where we are. This has never happened before so it would be good to know exactly how this has occurred so I can raise it with them. Do you feel the mattress fits snug around the edges or is they a bit of room i.e. you could put your finger down the side between the mattress and the basket?
Once I know what's causing this problem I will get a solution sorted right away.
Best wishes,
Lucinda
-------------------------------------
Hi,
I think the best solution is if I send the basket, mattress and sheets again and I will get everything out and check all is ok with no issues. I will then arrange for the basket, mattress and sheets you have to be collected from you (you can put them in the box the new ones arrive in) so I can get them back to access what has happened to cause this.
Our next collection is Thursday so the new ones will get to you by Monday. Would a collection by parcelforce on Tuesday be ok for you? Someone will need to be home to pass the parcel to the driver and they will have the label.
Does that all sound ok with you?
Best wishes,
Lucinda
------------------
Hi,
I do understand but this is now a used item. I am happy to arrange a collection for it and we will assess what the issue has been and refund accordingly. If we deem the mattress to not be faulty we will need to charge due to it no longer being usable. I am sure this will not occur, if you are sure it is obviously faulty.
Please can you confirm all items that will be returned and also let me know which day you will be home to pass the box to the driver. It will need to be ready in the box to be collected.
Best wishes,
Lucinda
Chair
Lovely chair for a bedroom .Arrived quickly and very well wrapped and boxed . An efficient company to deal with .
May 19, 2024
Beautifully crafted
Beautiful, well made furniture. Good communication and fast delivery. Would definitely buy from Rattan Company again
May 7, 2024
When the courier came up the path with…
When the courier came up the path with the package I thought blimey that will be too big,but once the packaging was removed it was great.
It is very well made and worth every penny and it looks great
Thank you
May 15, 2024
Great product
Great product. Big shame about delivery, expecting an 81 yr old woman to help the delivery man as it was too big for him to manage.
May 9, 2024
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