The Real Estate Group Reviews 

247
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 28 reviews, reviewers overwhelmingly had a great experience with this company, noting wonderful professionalism and excellent support from the team. Customers frequently praise the surveyor for being extremely thorough, friendly, and knowledgeable during property inspections, ensuring all questions are fully answered. Consumers also highlight prompt communication and very clear explanations provided throughout the entire client journey from start to finish. Reviewers are especially impressed by the swift delivery of detailed written reports, often received on the very same day the inspection takes place. Many people state they would never hesitate to recommend these reliable property survey services to all their friends.

What people talk about most

Staff

People report positive experiences with staff, highlighting helpful and friendly service. Reviewers... See more

Service

Reviewers mention positive feedback about service, highlighting a seamless and professional process from... See more

Response time

Users describe positive interactions with response time, highlighting swift and efficient communication... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We initially used Aaron earlier in 2025 however that property purchase fell through - when we found a new property to we didn’t hesitate to get back in touch with him again and would use him in any... See more

Company replied

Rated 5 out of 5 stars

I met with Aaron beforehand and was able to let him know of a few areas where I had concerns. Aaron was friendly and professional and talked through everything he would do while at the property. Once... See more

Company replied

Rated 5 out of 5 stars

Aaron was highly recommended to us by a couple of people. We are so pleased we chose to use The real estate group for our survey. The whole process was very easy and smooth. All communication was resp... See more

Company replied

Rated 5 out of 5 stars

Very Easy Company to Deal With. Aaron was very helpful. He kept in constant contact ready to answer any questions I had. He also gave me contact details for an asbestos company when I needed the text... See more

Company replied


Company details

  1. Real Estate Surveyor
  2. Chartered Surveyor
  3. Home Inspector
  4. Real Estate Appraiser
  5. Real Estate Consultant
  6. Surveyor

Written by the company

A family owned and truly independant real estate advisory with our clients firmly at the heart of all we do. Offering valuation, survey and acquisition services in the residential and commercial property sectors, our aim is to be the first call you make when you've found your next home or investment purchase. Based in Southend on Sea, but offering our services throughout Essex and East London, we are a young dynamic company, with a high level of communcation which is matched only by our expertise, and our passion to be the best at what we do. We specialise in bespoke Residential Surveys & Valuations throughout Essex. If you require a Help to Buy, Probate, Matrimonial or any Open Market Valuation, RICS Level 2 Home Survey (formerly the RICS Homebuyer Survey) or Level 3 Building Survey, ask us for how we can help today.


Contact info

5.0

Excellent

TrustScore 5 out of 5

247 reviews

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5.0

All reviews

(247)

28 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very timely

Very timely, in detail report and good communication!

November 15, 2024
The Real Estate Group logo

Reply from The Real Estate Group

Thank you for taking the time to leave a review Matt, we really appreciate your kind words.

Thank you for choosing us to act on your behalf, it has been a pleasure to assist you with this part of your move.

I look forward to working with you throughout the remainder of your purchase, and in the future, as you require.

Rated 5 out of 5 stars

Would definitely recommend

Would definitely recommend. They were professional, friendly, competitive on price and their survey reports are very detailed. Would definitely use them again in the future.

November 13, 2024
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Reply from The Real Estate Group

Thank you for taking the time to leave a review Joe, we really appreciate your kind words.

Thank you for choosing us to act on your behalf, it has been a pleasure to assist you both with this part of your move.

I look forward to working with you throughout the remainder of your purchase, and in the future, should you need me.

Rated 5 out of 5 stars

Aaron is fantastic!

Aaron went beyond my expectations! Would 100% recommend, wouldn’t use anyone else! Thank you Aaron!!

November 12, 2024
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Reply from The Real Estate Group

Thank you for taking the time to leave a review Maxine, we really appreciate your kind words.

Thank you for choosing us to act on your behalf, it has been a pleasure to assist you with this part of your move.

I look forward to working with you throughout the remainder of your purchase, and in the future, as you require.

Rated 5 out of 5 stars

Friendly and professional service highly recommended

A very informative experience was had with the surveyor at the property at the time of the survey. The report he produced was very thorough with clear recommendations as to what will be needed to be undertaken to resolve issues found. He took time to explain on-site what he had discovered and talk-through any questions I had. He also offered pragmatic solutions and an idea of priorites re what needed attention. A genuinely friendly and professional experience and good customer service.

November 8, 2024
Unprompted review
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Reply from The Real Estate Group

Thank you for taking the time to leave a review Gordon, we really appreciate your kind words.

Thank you for choosing us to act on your behalf, it has been a pleasure to assist you both with this part of your move.

I look forward to working with you throughout the remainder of your purchase, and in the future, as and when you may need me.

Rated 5 out of 5 stars

Historical house valuation report

Aaron provided a detailed and comprehensive historical valuation of our property.
He quickly responded to all our questions and provided the valuation report promptly.

November 5, 2024
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Reply from The Real Estate Group

Thank you for taking the time to leave a review Nick, we appreciate your kind words.

Thank you for choosing us to act on your behalf, it has been a pleasure to assist you.

Remaining at your service, now and in the future, as you require.

Rated 5 out of 5 stars

Highly recommend…

Aaron was recommended to me by a family member who had used him a few years prior. I had been provided with some quotes from some other companies who were competitive but as soon as I finished my initial call with Aaron, I already knew I would go ahead with him no matter the charge(which was still one of the best from previous quotes) He was very detailed and welcoming to chat to and instantly felt comfortable that a good job would be done. Aaron kept in contact all the way through letting me know when the survey was booked for and gave me a call after the visit to run through the main things he found. I felt this was invaluable as the reports can always look worse so explained everything in detail where needed. The report arrived less than 24 hours later which was clear, detailed and showed good photos where needed. Even after this Aaron was open to any questions and support.

Overall I am more that happy with the service provided and would recommend Aaron and the real estate group to family and friends!

November 1, 2024
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Reply from The Real Estate Group

Thank you for taking the time to leave a review Emily, we really appreciate all of your kind words.

Thank you for choosing us to act on your behalf, it has been a pleasure to assist you with this part of your home move.

I look forward to working with you throuought the remainder of your purchase, and in the future, should you need me.

Rated 5 out of 5 stars

Great communication and fast service…

Great communication and fast service from start to finish from Aaron

November 1, 2024
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Reply from The Real Estate Group

Thank you for taking the time to leave a review Craig, we really appreciate your kind words.

Thank you for choosing us to act on your behalf, it has been a pleasure to assist you with this part of your home sale.

I look forward to working with you in the future.

Rated 5 out of 5 stars

Straightforward and timely process with…

Straightforward and timely process with good communication from start to finish. Aaron rang me straight after inspection with general outcome and a detailed report received by email the following day. Would definitely recommend them. Excellent service received.

October 29, 2024
Unprompted review
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Reply from The Real Estate Group

Thank you for taking the time to leave a review Sonya, we really appreciate your kind words.

Thank you for choosing us to act on your behalf, it has been a pleasure to assist you with this part of your move.

I look forward to working with you throughout the remainder of your purchase, and in the future, as you require.

Rated 5 out of 5 stars

Aaron was a pleasure to work with

Aaron was a pleasure to work with, provided a very thorough report, and was willing to provide his thoughts on matters outside of the scope of the survey which was a great value add. Would highly recommend.

October 10, 2024
Unprompted review
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Reply from The Real Estate Group

Thank you for taking the time to leave a review Barry, we really appreciate your kind words.

Thank you for choosing us to act on your behalf, it has been a pleasure to assist you with this part of your move.

I look forward to working with you throughout the remainder of your purchase, and in the future, as you require.

Rated 5 out of 5 stars

Complete trust

I found this company following an internet search particularly focusing on reviews. Having had two houses fall through previously with not very impressive reports / companies , I wanted someone to complete the homebuyers survey who actually cared about the financial commitment I was making. The communication before during and after was exceptional and the report thoroughly detailed. I was given a full explanation of the main concerns and was able to discuss in an honest way that ensured confidence moving forward. I would definitely recommend this company for a thorough homebuyers report because of the attention to detail in relation to ‘me ‘. I felt completely in good hands when moving forward with my purchase and peace of mind that I had been given the best information.

September 19, 2024
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Reply from The Real Estate Group

Thank you for taking the time to leave a review Jo, we really appreciate your kind words.

Thank you for choosing us to act on your behalf, it has been a pleasure to assist you with this part of your home move.

I look forward to working with you in the future, should you need me.

Rated 5 out of 5 stars

Dealing with Aaron was like a breath of fresh air!

Dealing with Aaron was like a breath of fresh air! After having some quotes from other surveyors, I did some digging myself and found Aaron. From the start communication has been very good and I have been really happy with the service. Nothing was too much trouble and the call to discuss initial findings was really helpful. I would certainly recommend Aaron in the future as he offers a much more personable approach which was really appreciated.

September 5, 2024
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Reply from The Real Estate Group

Thank you for taking the time to leave a review Sharon, we really appreciate your kind words.

Thank you for choosing us to act on your behalf, it has been a pleasure to assist you with this part of your move.

I look forward to working with you throughout the remainder of your purchase, and in the future, as you require.

Rated 5 out of 5 stars

Extremely thorough & essential information!

Aaron was extremely thorough with his survey investigation, we decided to go with Aaron after he did such a good value our home for our buyers that we new he was the one for us.

The information we got back was essentially to knowing what we need to address once we move in.

It's always better the devil you know as they say.

August 27, 2024
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Reply from The Real Estate Group

Thank you for taking the time to leave a review Russ, we really appreciate your kind words.

Thank you for choosing us to act on your behalf, it has been a pleasure to assist you both with this part of your home move.

I look forward to working with you throughout the remainder of your purchase, and in the future, should you need me.

Rated 5 out of 5 stars

Aaron undertook a very thorough survey

Aaron undertook a very thorough survey, following which I received a call to discuss the findings in detail in way that was easily understood. A very comprehensive report was provided which helped to make an informed decision on the purchase of the property. No stone was left unturned!! Very efficient and professional.

August 20, 2024
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Reply from The Real Estate Group

Thank you for taking the time to leave a review Sue, we really appreciate your kind words.

Thank you for choosing us to act on your behalf, it has been a pleasure to assist you both with this part of your home move.

I look forward to working with you in the future, should you need me.

Rated 5 out of 5 stars

Amazing Service - Use them!

Fanatic service from The Real Estate Group, very responsive to all my emails and happy to take calls and talk through everything. I never felt rushed or a pain.

They booked and carried out the inspection quickly. I Love that Aaron rings you after the inspection to give you a brief overview of what he has seen, it really put my mind at ease.

The report was issued the next day which is an amazingly quick turnaround. The report was clear and well written, gave me a concise overview and then detailed report to take back to my solicitor, with suggested enquires. They also offered to talk me through anything I did not understand.

Overall, a 5* service and I would not hesitate to use TREG again and to recommend them.

Thanks Aaron.

August 22, 2024
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Reply from The Real Estate Group

Thank you for taking the time to leave a review Roxanne , we really appreciate your kind words.

Thank you for choosing us to act on your behalf, it has been a pleasure to assist you with this part of your move.

I look forward to working with you throughout the remainder of your purchase, and in the future, as you require.

Rated 5 out of 5 stars

Very Professional and Thorough!

Very professional service from the outset. Good communication throughout. We did lots of research into different surveyors and Aaron made our shortlist based on his RICS credentials and very positive reviews from users of his services. Our experience with him certainly matched what we previously read about him in reviews and we would wholeheartedly recommend his services!!

August 15, 2024
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Reply from The Real Estate Group

Thank you for taking the time to leave a review Steven, we really appreciate your kind words.

Thank you for choosing us to act on your behalf, it has been a pleasure to assist you both with this part of your move.

I look forward to working with you throughout the remainder of your purchase, and in the future, as and when you need me.

Rated 5 out of 5 stars

Aaron was very reliable

Aaron was very reliable. He set up our survey with the estate agents very quickly and kept us up to date throughout the entire process. Would highly recommend!

August 12, 2024
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Reply from The Real Estate Group

Thank you for taking the time to leave a review Ellie, we really appreciate your kind words.

Thank you for choosing us to act on your behalf, it has been a pleasure to assist you both with this part of your home move.

I look forward to working with you throughout the remainder of your purchase, and in the future, should you need me.

Rated 5 out of 5 stars

I recently used Aaron at the Real…

I recently used Aaron at the Real Estate Group to undertake my Level 2 Home Survey and he was beyond helpful. As a first time buyer, I had no clue what to expect but Aaron walked me through everything over the phone prior to booking the appointment with him, and called me again on the day of the inspection just to tell me that everything was fine and that my money was being invested safely. I found Aaron extremely helpful, kind and wouldn’t hesitate to recommend him.

August 8, 2024
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Reply from The Real Estate Group

Thank you for taking the time to leave a review Ela, we really appreciate your kind words.

Thank you for choosing us to act on your behalf, it has been a pleasure to assist you with this part of your first move.

I look forward to working with you throughout the remainder of your purchase, and in the future, should you need us.

Rated 5 out of 5 stars

First class surveyors - highly recommended!

The company was recommended to my by a colleague who had used their services. From the very first call, all interactions were fantastic. At each stage everything was clearly communicated, if I had questions I was given every opportunity to ask and get full answers. Thoughout the process I was always very satisfied. If you are having any survey work done you will get great service - could not recommend more highly!

July 1, 2024
Unprompted review
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Reply from The Real Estate Group

Thank you for taking the time to leave a review Andy, we really appreciate your kind words.

Thank you for choosing us to act on your behalf, it has been a pleasure to assist you with this part of your move.

I look forward to working with you throughout the remainder of your purchase, and in the future, should you need us again.

Rated 5 out of 5 stars

Highly recommend Aaron. Professional and friendly

Aaron was very thorough with his report and took time to answer any questions I had without making me feel stupid. I am not familiar with this area of moving house process but felt very confident in his responses. I would not hesitate to recommend him. Thank you very much Aaron.

August 2, 2024
Unprompted review
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Reply from The Real Estate Group

Thank you for taking the time to leave a review Helen, we really appreciate your kind words.

Thank you for choosing us to act on your behalf, it has been a pleasure to assist you with this part of your move.

I look forward to working with you throughout the remainder of your purchase, and again in the future should you require.

Rated 5 out of 5 stars

Amazing, personable service

As a first time buyer and this being my first experience having to arrange for a survey, I had lots of questions. Aaron took the time to discuss my options with me and educated me on the process. He arrange the survey to be undertaken really quickly and phoned me straight away with his findings. Then delivered a comprehensive report one working day later.

Would recommend to everyone!

July 26, 2024
Unprompted review
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Reply from The Real Estate Group

Thank you for taking the time to leave a review Sorrell, we really appreciate your kind words.

Thank you for choosing us to act on your behalf, it has been a pleasure to assist you with this part of your move.

I look forward to working with you throughout the remainder of your purchase, and in the future, should you need us again.

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