The RealReal - Chicago Reviews 171

Relatively good experience, easy check out, great selection, accurate description of products. I would recommend if you have something in mind that you want and even if you don't but you want to hunt something down, it's a great option.

You had several of the Tiffany & Co Charm that I was looking for. Specifically- the one made in Germany. It is the original & the appropriate Tiffany blue. You kept me apprised of its dropping price as well. The purchase was super easy & it shipped very quickly. Came to my address in a nice big box, so it couldn’t get lost in the shuffle in shipping. 100% Happy!!!

It was excellent!

There’s no extra savings for repeat customers

I ordered my Gucci Bag on Monday and it came that Friday. Easy Shopping, Easy Process...speedy Shipping. All a win.

I have purchased LV shoes and 1 day the shoe is broken, it is very sad, purchased and spend 50$ to courrier. very bad experience

My girlfriend loves the TRR! that is what makes my experience with trr beyond the best ever experience!!

The item is fake and I’ve taken legal action toward the company 😡 because you’re refusing to refund me money back

Great merchandise at a bargain rate! I have bought many pieces of gold jewelry especially Cartier and bought at %30 less than retail prices. My wife adores everything I buy her from theRealReal.

5 🌟

Buyer Beware When Purchasing Jewelry

I purchased a Cartier bracelet from The RealReal, but had to return it due to sizing issues. I was told the refund would be processed within 5–7 days and was never told about re authentication process. Unfortunately, nearly a month went by and I still had not received my refund.

Because of the delay, I filed a dispute with my bank. The bank reversed the charge and issued a temporary credit while they investigated. Shortly after, I received an email from The RealReal stating that they would not issue my refund unless I canceled the dispute and provided proof that it had been dropped.

When I contacted my bank, they explained that the merchant must process the refund first before the dispute can be closed. I shared this information with The RealReal, but they still refused, claiming that my dispute violated their terms and conditions—terms that were never clearly communicated at the time of purchase.

This experience has been extremely frustrating. At this point, it feels like my money is being held hostage. My bank has advised me to keep the dispute open while they continue their investigation.

I would strongly caution others before making high-value purchases from this company.

the best the best, nothing else to mustar about

Please add a window to add to initial order without paying extra shipping fees. Maybe give a couple hours to add to the original order. I had no one to help me.

Helpful but wish they would post the grams of 21k and 22k gold.

My experience with real real has been stellar. All pieces have been highest quality. Great faith in knowledge the any purchase will be Successful

Wonderful. Better than described

Fast Shipping, Product came as described.

I don’t mind a bag used on the outside, but I wanted the inside to be clean and the real real did a great job of making sure the bag was clean, had no smell and arrived looking gorgeous!! I love my bag