The RealReal - Chicago Reviews 171

I was very happy to find the sunglasses, however I wish the case was included.

I will shop here again

Before my appointment, I confirmed in writing with a RealReal representative that this would be a valuation-only appointment, completely non-committal, no onboarding, no signatures, no banking information unless I chose to consign. I confirmed these terms multiple times. I also informed them in advance that I would be bringing 15 bags.

I arrived in the loading zone for my 2 PM appointment as instructed. The manager directed me to unload all 15 bags and place them in their intake area so the evaluation could begin. She then told me I could not stay parked there and needed to find parking elsewhere, despite my having asked in advance where to park and receiving no response. I followed her instructions exactly.

When I returned, I was told I was late and could not be seen.

The same manager who accepted my bags, directed their placement, and sent me to park used the time it took me to follow her own instructions as the reason to deny my appointment.

The explanation then changed entirely. This was not a valuation appointment. It was a full onboarding session requiring personal and banking information, which is why they were unable to evaluate even a few of the bags. The exact opposite of what I had been told in writing. When I asked how they planned to evaluate 15 bags in one hour while completing onboarding, there was no answer.

What followed was repeated pressure to leave my items there despite my having declined clearly and multiple times. My bags were already in their intake area. The terms had already changed. And they kept pushing.

When I pointed out the discrepancy and began documenting the interaction, it escalated immediately. The manager told me I could not record the convo (I asked), nor give me corporate contact details. Hence, I took a photo, which is legal in a public retail space. The manager moved toward me and put her hands on my phone. When she could not provide any rationale for the misrepresentations, she loudly called security and had me escorted out. As I was already walking out the door, she followed me and threatened to call the police, first over the photo, then claiming I was causing a disturbance because I turned my back to her, as I was actively leaving at her request.

No one acknowledged the discrepancy. No one attempted to resolve it. The response to a legitimate concern was escalation, intimidation, and removal.

If you are planning to bring valuable items to this location or any RealReal location, confirm everything in writing before you go. Once your items are in their intake area, the dynamic changes.

Update: Within hours of posting this review and submitting a formal complaint, I received an automated email from The RealReal informing me that my account has been permanently closed. No one addressed the physical contact made by their staff member. No one addressed why the terms of my appointment changed after my bags were already in their intake area. No one addressed the pressure I received to leave my items in the store overnight.

I bought the final sale the row product which means it’s non refundable. But one pocket of the dress is being cut off, which is not mentioned in the description.

My shoes are sooo comfortable and a perfect fit

Very good , I’m very pleased and happy with the overall all experience thank you

I love this store location I buy and sell on the real real all the time but actually going into the store in Chicago was quite an experience staff was awesome and I made an appointment to sell
Some stuff while I was there what a fun day

Quality and time

the coloration on the handbag wasnt to my liking.
However the handbag was okay

I love the item .i will continue to order more .

I love the realreal I purchase all my heels from there. Timely shipping and great quality

I called the Chicago store to see if they had a certain bag. She looked it up and the didn’t but described the quality if the bag to me. She was very helpful The bag is beautiful.

very trustworthy and great deals🙏🏽

The items I purchased is in good condition

I have not received the package yet. Keep getting delayed notices.

You guys delivired extremely late from the delivery date.

The item I purchased was very nice

I bought a small but beautiful gold and diamond ring. Shipping was fast and I love the ring. The price was very good.