The RealReal - Chicago Reviews 173

Really friendly. Really helpful. Totally enjoyable shopping experience. They also have some really nice merchandise.

As described, fast shipping.

As a full service consignment site, they took care of everything expertly so that all I had to do was sit back and collect funds. Most definitely a great experience.

Terrible experience with this business! Product did not arrive as described. I bought a purse and someone tried to cover up the fact the strap was broken. Now they won’t return it. I would NOT buy from this business.

The products were in great condition and I just think this is a exception to find product in

sales associate said there would not be a restock fee - i was still charged

Shoes were near perfect, nicely packaged and arrived quickly.

Definitely read the fine print before you give this company your items!! It says they sold my purse for $116 and I only get a check for $35! And when I went back into my account it shows I only get $22 now because they charge a “$12.75 processing fee” to send you a check! I NEVER would’ve given them my stuff if I knew I’d basically get no cash for it!

Completely incompetent and ridiculous team of people including executives and management who does not care about their customers. Accusing me of fraud when I hadn’t done anything except change a billing or shipping address. In this extremely competitive market where you can buy your products elsewhere and sellers are selling their goods in different sites, you do not need to purchase from the real real as they make no attempts to resolve disputes. Going back on their word and back and forth. This is what they write after they have given me a credit and apologizing for errors that they made:

Thank you for your patience.

Following our previous discussion regarding your account review, we have conducted a thorough assessment. Unfortunately, we were unable to verify the necessary details, and as a result, our account managers have made the decision to flag your account.

This means that your account will be closed, and future orders will not be possible. Additionally, any new accounts found to be linked to you will also be closed without prior notice.

We understand that this may not be the outcome you were hoping for, and we appreciate your understanding. If you have any questions, please let us know.


Best regards,

Alicia
Customer Service Management

helpful staff and easy in-person experience. great selection in-store of various indie & high-line brands in pristine condition. Nothing extremely affordable, but its to be expected with the surrounding area/market & limited retail space.

I did end up purchasing a brand new handbag at the bloomingdale's across the street after being dissatisfied with the size and fit of the one I purchased from therealreal app. But- did end up consigning a few items I had been procrastinating about for years! two birds one stone

**Measurements are apparently notoriously mis-labeled and improperly represented on the app, which is what lead to my huge amount of clothing returns.