The staff was very friendly and helpful. I had a return and they helped with that and of course I found something to purchase. The store was setup in a way that was easy to navigate and look at all th... See more
Company replied
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See what reviewers are saying
My TRR IS FABOULOUS, Kristen in the Dallas location is a valuable asset to the RealReal. The team member who assisted me is so awesome too! The only thing I would suggest is the earnings be increased... See more
Company replied
I could not be more disappointed in a transaction with your organization. No personal call to follow up? Shame, Shame, Shame. Sharing this debacle would take more than 300 characters, the short short... See more
Company replied
The service in which you send someone to the home is priceless. Jillian Lear was our rep and she was exceptional!! She was respectful, considerate, patient and very kind! She displayed true professio... See more
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Company details
Written by the company
The RealReal offers women's and men's luxury fashion brands such as Chanel, Christian Louboutin, Céline, Hermes, Gucci, Louis Vuitton, Manolo Blahnik and Rolex.
Contact info
3120 Knox St., 75205, Dallas, TX, United States
- (469) 581-2010
4.2
Great
53 reviews
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The staff was very friendly and…
The staff was very friendly and helpful. I had a return and they helped with that and of course I found something to purchase. The store was setup in a way that was easy to navigate and look at all the different pieces curated.
May 8, 2026
Reply from The RealReal - Dallas
We're so glad to hear our staff was friendly and helpful with your return, and that you enjoyed our store's layout! Thank you for your kind words.
recently visited The RealReal store…
recently visited The RealReal store location for a return after previously experiencing some communication issues through customer service. Going into the store directly made a huge difference. The staff was professional, welcoming, and very helpful throughout the process.
In addition, my most recent customer service experience was excellent as well. The representative was responsive, helpful, and made the process much smoother than some of my earlier experiences. I truly appreciated the professionalism and follow-through.
Overall, the level of service I recently received completely changed my experience and made me feel confident doing business with The RealReal again. The combination of great in-store assistance and improved customer service really stood out, and I look forward to continuing to shop with them in the future
April 30, 2026
Reply from The RealReal - Dallas
We're happy to hear that your in-store visit and recent customer service interaction were positive. We appreciate you sharing how these experiences have improved your confidence in shopping with us. Thank you for your feedback; we value it.
My TRR IS FABOULOUS
My TRR IS FABOULOUS, Kristen in the Dallas location is a valuable asset to the RealReal. The team member who assisted me is so awesome too! The only thing I would suggest is the earnings be increased with pristine items.
April 21, 2026
Reply from The RealReal - Dallas
We're happy you had a fabulous experience! Thank you for recognizing our team's dedication. We appreciate your suggestion to increase earnings for pristine items. We'll consider this feedback.
Charged to return an item that was inaccurately described
The item was not correctly described. I was sent women’s shoes when I ordered men’s shoes and then I was charged for the return.
April 14, 2026
Reply from The RealReal - Dallas
We apologize that the incorrect item was sent. Please feel free to reach out by email at reviews@therealreal.com so that we can assist you right away.
Reply from The RealReal - Dallas
We're so glad the boots were as described and that you found our service fast! We appreciate your positive feedback!
Reply from The RealReal - Dallas
We appreciate your feedback. We're sorry the size wasn't right for you. We'll review our sizing information.
Reply from The RealReal - Dallas
We're happy you like the bag! We hope you enjoy using it for a long time. Thanks for your review!
communication
February 18, 2026
Reply from The RealReal - Dallas
We're so glad to hear you had a positive experience with your purchase. We appreciate your kind words and feedback.
Reply from The RealReal - Dallas
We appreciate you sharing your feedback. We are so pleased you were happy with your recent shopping experience with us!
The Real Real is the perfect way to…
The Real Real is the perfect way to find some key pieces for less. I have acquired a unique item that will be with me forever.
August 20, 2025
Reply from The RealReal - Dallas
We're happy to hear that you discovered a special piece with us! Thank you for sharing your positive experience; we appreciate your support.
Fast delivery of products
Fast delivery of products! Honest review of product being sold!
February 15, 2026
Reply from The RealReal - Dallas
We appreciate your feedback!
Costumer service is always helpful when…
Costumer service is always helpful when I go in-store or online. Never had issues not resolved.
January 27, 2026
Reply from The RealReal - Dallas
Thank you for your feedback!
I recently used the real real and was…
I recently used the real real and was super impressed with this company. My order shipped very quickly and arrived in less than a week from the time I placed the order to getting it. I ordered Saturday night and got my order on Wednesday! Everything was packaged nicely and was just as described. Thanks!
January 11, 2026
Reply from The RealReal - Dallas
We're super pleased to hear you were impressed! It's wonderful that your order arrived so quickly and that everything was packaged nicely and as described. Thanks for sharing your positive experience with us!
Prompttop not h responses when I asked…
Prompt responses when I asked questions! I could not love my tennis bracelet more!!
January 10, 2026
Reply from The RealReal - Dallas
We're happy to hear that our prompt responses were helpful! We're glad you love your tennis bracelet and appreciate your feedback.
the shoes advertised said brown
the shoes advertised said brown, however when received the shoes were in fact black
December 24, 2025
Reply from The RealReal - Dallas
We regret that the shoe color was not as advertised. Please email us at reviews@therealreal.com with details for help.
Great customer service regarding my…
Great customer service regarding my purchase. I dont understand how TheRealReal doesn't offer free shipping especially for purchases at higher price points.
December 18, 2025
Reply from The RealReal - Dallas
Thank you for your feedback!
My daughter-in-law is going to flip!
My daughter-in-law is going to flip when she opens her 50th birthday present! Gorgeous items at reasonable prices!
December 16, 2025
Reply from The RealReal - Dallas
Thank you for your feedback!
Called the corporate office to send a…
Called the corporate office to send a diamond 5000 dollar bracelet to the Dallas store so I could pick up on a 4 hour trip from home to Dallas . They sent the bracelet to the Dallas store and text me to tell me it had arrived. I told them what date I was coming to Dallas . So I took Sunday off from my job to make the trip to Dallas and took out a loan to pay for braclet. Took one last look at it this morning and it said SOLD. No one bothered to contact me about the sale. Glad I looked or I would have made a 4 hour trip for nothing. Shitty way to do your customers. I’ll never buy shit from the real real again.
November 28, 2025
Reply from The RealReal - Dallas
We're very sorry to hear about the trouble you experienced. It's not the experience we want for our customers. Please email us with details at reviews@therealreal.com for help.
PLEASE DONT SALE CLOTHES THAT ARE USE…
PLEASE DONT SALE CLOTHES THAT ARE USE AND WITH THE WRONG SIZE!! WILL NEVER USE THE REAL REAL AGAIN
November 28, 2025
Reply from The RealReal - Dallas
We regret that the clothing you received was not up to standards and the wrong size. Please email us with details at reviews@therealreal.com for help.
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