The RealReal - Dallas Reviews 53

The RealReal never disappoints, the buying and selling experience is great. My husband even tells everyone how much I love TRR, amazing !

To long time to organize and check the price !I consign only 10 pieces ! I think its to many days past for organizers. .

Eve was very sweet, efficient and great at following up with me about my consigned items —she’s great!! The company itself is very well organized!

The current bag evaluator is rude and wrong. Constantly values bags very low. I will not be consigning with TRR

Great products! Great Stafford! Very helpful

Great shoes great price and great service!!! Fast, fun, and awesome

Somebody give that gal a raise. Shit, you know like maybe 0.25 cents on the 1.00. #Amilli

I consigned over 60 items with The RealReal, including a Gucci dress with its original belt and a Tory Burch dress with its matching necklace.

When I checked the listings, I discovered:
• The Gucci dress was listed without the belt, which is part of the original design and drastically reduces the value. Instead of listing closer to $534 (as seen elsewhere), they listed mine for $248 without the belt.
• My Tory Burch dress was paired with the wrong necklace—a completely different designer necklace I consigned separately, valued at $1,200. They listed the necklace with the dress for only $40.

I contacted customer service multiple times, provided photos, and explained the situation in detail. I was told they “could not locate” the Gucci belt and was offered only $15–$30 in “compensation.” As for the necklace, they have not returned it, despite my clear demand.

This is a serious breach of trust. Under Texas consignment laws, consignors retain ownership until items are sold correctly. Mishandling, misplacing, or devaluing items is unacceptable. I’ve given The RealReal multiple chances to resolve this, but communication has been slow and dismissive.

⚠️ Warning to others: Be very careful consigning with The RealReal. Document everything, because if something goes missing or is mishandled, you may never see it again—and their “compensation” will not come close to the actual loss.

The service in which you send someone to the home is priceless. Jillian Lear was our rep and she was exceptional!! She was respectful, considerate, patient and very kind! She displayed true professionalism. Her sensitivity to our situation was so appreciated. We needed to dismantle my deceased Mother's closet and it took multiple trips over several months. I am so grateful for the help I received from Jillian and the financial return on Mom's wardrobe!!

I really like the entire process - both selling with and buying from The Real Real. When buying, I like that I know the item is authentic and they do a good job of taking pictures of the actual condition of the item. When selling, I live close to a brick-and-mortar location and it’s worth the fees to be able to walk in, hand them my item(s) and know that the photos, listings, and shipping is going to be handled. The fees are a little high and the initial processing is a little slow, but both are worth getting my things into the resale market without any headaches.

I bought a Stella McCartney Elyse shoe in size 11 us, 41 IT. I have another pair of the same shoe but it runs large. The shoe I received will not even fit half way my leg. The size is not written any where. It looks like a size 8. It is totally wrong for you guys to have sent me the wrong shoe size considering the fact that the Elyse runs large

Excellent!! I love to identify pieces that are valuable for my wardrobe!

mMy item was shipped right away and it looks brand new. i’m very happy with my purchase

Pleasant staff and great merchandise

Absolutely the best customer experience!
I love my purse and it is in mint condition!!!!
Definitely a regular customer from now on.

Friendly and resolved my issue.

My LV tote came in and it is in perfect condition !!! Better than I expected!