The Record Hub Reviews 5,846

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the prompt and efficient delivery of orders, often arriving quickly and well-packaged. Many appreciate the wide selection of products and the ease of the ordering process, noting that the company goes the extra mile to ensure satisfaction. However, some customers experienced issues with damaged products upon arrival, citing insufficient or careless packaging. A few others mentioned significant delays in receiving their orders, with some instances of poor communication regarding tracking updates or order status, and in rare cases, unfulfilled orders due to items being sold out after long waits.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising the speed and efficiency, with... See more

Product

People report positive experiences with product. Customers are satisfied with the wide selection of vinyl... See more

Service

Customers had positive experiences with service. Many reviewers praise the excellent and top-class service,... See more

Order

Reviewers express satisfaction with the ordering process. Many customers highlight prompt delivery, with... See more

Quality

Consumers generally find the quality of products and packaging to be positive. Many reviewers praise the... See more

Based on these reviews

Rated 5 out of 5 stars

5 stars for their customer service. I ordered a number of vinyls and when they arrived there was a big dent from the parcel being hit off something during transit. It must have gotten a big knock... See more

Rated 5 out of 5 stars

I only discovered the Record Hub recently when my daughters got me Raising Sand on vinyl for my birthday and I have used it since to re-establish my long lost vinyl collection. The website is great, v... See more

Rated 5 out of 5 stars

Absolutely love The Record Hub. Firstly It’s brilliant to support a local Irish business that clearly has so much passion for what they do. The selection of vinyl records is amazing, with something... See more

Rated 5 out of 5 stars

Highly recommended – The Record Hub! They sent my order a couple of weeks ago, but there were no tracking updates. I contacted them, and they asked if it was a Christmas present. I replied yes, a... See more


Company details

  1. Music Store
  2. Hi-fi shop
  3. Record Store
  4. Home Audio Store

Information provided by various external sources

Everyone's local record store


Contact info

4.8

Excellent

TrustScore 5 out of 5

6K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 57% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Fantastic Service

Fantastic Service. I had an issue with shipping and Helen was the absolute best in helping me try to sort it out with the carriers. Would 100% buy from them again.

December 11, 2025
Rated 5 out of 5 stars

My title is *****

I don't have any experience yet.But my first purchase of a vinyl record went smoothly and was delivered quickly, so I'm giving it 5 stars.

December 16, 2025
Rated 5 out of 5 stars

Record Hub rocks!

Records arrived early and exactly as described. I had to email The Record Hub about an item prior to order and they replied amazingly fast. The people at Record Hub are always super helpful. Record Hub rocks!

December 16, 2025
Rated 5 out of 5 stars

Professional, Efficient Service

I was looking for the album Revire by the group Amble for my daughter-in-law for Christmas, who is a big fan and was having a hard time locating it, until I ran across The Record Hub.

I was hoping to get it in time for Christmas since it was coming from Ireland; well, The Record Hub eased my fears on that front. I placed my order on Sunday, December 07, and I received it on the evening of Tuesday, December 9th. I was happy with the speed at which it arrived, and all the updates I received on the tracking were a plus.

I was ordering for the first time, and they offered a discount, but I forgot to add it during the ordering process, so I reached out to you, and Helen contacted me, letting me know that it would be applied.
I couldn't have been happier with the service I was given, and I won't hesitate to reach out again when I need some albums in the future.

December 8, 2025
Rated 5 out of 5 stars

Great stuff!

I only discovered the Record Hub recently when my daughters got me Raising Sand on vinyl for my birthday and I have used it since to re-establish my long lost vinyl collection. The website is great, very easy to order and the delivery is spot on - within two days in my experience and the fact that it is 100% Irish will keep me coming back. Keep up the good work guys and gals!

January 5, 2026
Unprompted review
Rated 4 out of 5 stars

I have ordered two records with the…

I have ordered two records with the Record Hub so far as I was not able to get them in any of the shops and in both cases my experience was very positive. Priced very reasonably, the ordering experience was smooth and products got delivered in good condition within a few days. Good selection of both old and new, popular and relatively rare vinyls across all genres.

December 8, 2025

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