ThermoSphere Reviews 151

I would just say many many many thanks to lirona and megan and jodie and kelly and vinny for all your help over the years, With your help and great product knowledge our company has grown stronger each year and now we are a major player in the underfloor heating world. Again I can't thank you all enough. The service is next day and always in stock and manufactured at the highest level and at a unbeatable price, your marketing is great and with your support makes you one of the best in the market, well done and look forward to our future

Excellent company to deal with, jodie and lirona are excellent in the sales team very friendly and knowledgeable.

Following installation of these smart radiators, the customer services support was patient and very helpful. They took me step by step through the programming process and then again for me to write it down. No regret buying these radiators.

Just had a reply to an email sent by my suppliers for a cracked glass to the control an SCP-W-01
it is said that excessive force must be the issue, sorry to disagree, but no excessive force and the control does not sit onto the housing very well, possibly its just a one off, but to be so dismissive was not a great experience

Great company, pleasure to deal with and always get top service.

Excellent service. Very helpful staff. Great Knowledge. Wonderful biscuits!!!

We have been selling Thermosphere for a good number of years now and they are always very helpful, particularly when getting us out of a jam. I've just spoken to Jodie, who has assisted me with one such problem and she couldn't have been more friendly and helpful. Always a pleasure.

have a contact that can resolve any issue is a great benefit to us as a Company.
the person that I would call on is Jodie. pleasant , charming and helpful all rolled into one

thanks Jodie for your Service

AndyS
Chris Stevens Ltd

Following my review last month I was so happy when I got a phone call to say i had won a £50 amazon voucher. Thank you so much Thermosphere! Good luck everyone for this month :)

Excellent Service - Would highly recommend. Was a very urgent order handled with efficiency

Brilliant company to use, very helpful. Lirona is very fast answering your questions.
polite and friendly company

I found the sale person extremely helpful as I did not have any knowledge about the product prices or codes of what I needed
I will use them again and would recommend them to family and friends

what a star (Vinny Rana) really helped me out with a order.
he was really happy polite a major helpful saved our bacon
100 % will be using them again,
thank you
HGT construction limited

one of the best companies i have worked with . i have been selling underfloor heating with this company for a number of years .
i am very impressed with the company its staff and product .
it is rare to find a company that goes the extra mile for its customers
always polite on the phone always willing to help .
i would recommend them to anyone with total confidence
please keep up the good work you guys make it very easy to get the job done .

Excellent company to deal ,
Quick response time ,
2nd to none delivery service .....

Great partner to work with.

I had to write a review to express how helpful Robin was when I called as my underflooring heating in my bathroom suddenly wasn't working. Robin was patient and very knowledgeable on the product and talked me through what I needed to do in order to get my system up and running again. Given we are now in winter and without the underfloor heating my bathroom tiles are freezing I was most appreciative. I can't thank Robin enough for his help.

I am a homeowner that has been extensively renovating my period property over the last 10 years to heritage standard with meticulous eye for details and design..

I do not normally write reviews but thought I would do so in this instance given the all round positive experience that I have had with Thermosphere underfloor heating both in terms of the products and the customer service.

Given the restricted size of my bathroom, it took me several months of planning and research to design the bathroom and choose the sanitary-ware and building materials.

One of the reasons that I chose Thermosphere over rival competitors such as Warm Up is that the Thermosphere has a dual controller which allows users to control both the underfloor heating and the dual fuel electric towel rail from one control unit - something that rival competitors such as Warm Up do not offer - this makes for an uncluttered installation and having only the one controller is simple to use. Another reason, is that you are able to waterproof the floor b using Thermospheres Waterproof Paste and Waterproof Tape in conjunction to the membrane - which I did. Other considerations included price, quality of materials, lifetime warranty and after sales service and of course connectivity: being able to control my underfloor heating/towel rail from my smartphone.

I was aware that there are many pitfalls when installing underfloor heating and many installations which have failed and as such read the online installation guides and extensively consulted over the phone with the Thermosphere representatives, Jodie, Sharna, Lirona and Vinnie on more than one occasion asking many questions relating to installation and use off the electric underfloor heating. I got the sense that all the representatives thoroughly knew the product and they provided me with many tips and details concerning installation which I may have overlooked, such as siting a second sense in the floor in case for any reason the first one should ever fail.
Their knowledge, patience, can do attitude and courteousness is exemplary! They even assisted me with the set up of my dual controller and wireless hub.

Having now completed the refurbishment of my bath and used my underfloor heating, I can say that it is certainly worth it. It is very easy to use and programme and the heat the floor gives off definitely heats the room. I am very happy with the Thermosphere app used to control the heating remotely from my smartphone - it has much functionality but is very easy to use.

My experience with the product and the level of customer care has been outstanding and thus I would have no reservations to recommend anyone interested in buying underfloor heating to consider Thermosphere.

A great company to deal with, goods arrive within a couple of days.

Quality products and fantastic and helpful staff.

Megan from the customer services team was incredibly helpful.

A very helpful company. I phoned to make sure my order had been received. Megan took control of it for me to make sure it is despatched today as we need it in a hurry.

If only all our suppliers were this good !

Many thanks

Paul