Eman helped us with all our questions and was very nice. This was our second time shopping and we requested to work with her. She was the reason for the sale, unfortunately Roomplace does not honor Mi... See more
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John Colangelo was very helpful showing me models of the power recliner chairs. He is very personable and professional without being pushy. Deseree was also very helpful over the phone verifying the d... See more
The sales associate was great. She greated us right away and offered assistance. She explained the products and different options. I advised her of my experience at the Woodridge location where on 3 d... See more
Salesman/saleswoman was nice . I don’t like you all keep changing my delivery day. When I call they inform me my delivery is scheduled for August 27, 2024, but the email they sent me states September... See more
Company replied
Company details
- Furniture Store
- Bedding Store
- Bedroom Furniture Store
- Living Room Furniture Store
- Mattress Store
- Sofa Store
Written by the company
The RoomPlace is your one stop shop furniture store to get it all from living room & dining room sets, bedroom furniture, mattresses & more with 25 stores in he Chicago, Illinois and Indianapolis, Indiana regions
Contact info
Illinois 59 732, 60504, Aurora, Illinois, United States
- 6307782000
4.6
Excellent
911 reviews
Hasn’t replied to negative reviews
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They were very helpful and patient
They were very helpful and patient. They were professional and friendly.
September 21, 2024
We found the entire experience of…
We found the entire experience of buying a futon and rug very easy and effective
September 5, 2024
Five Star 🌟
Starting from the store visit, browse the items, ordering as well as delivery was seamless. Delivery was on time and quick. 5 star for sure.
August 31, 2024
John C
John C. At the Aurora store was great to work with. He went out of his way to help and was very personable.
September 3, 2024
The team at the Roomplace is great
The team at the Roomplace is great. Specially Jorge is great help.
August 30, 2024
Quick, easy, great style.
Eman was not pushy at all and let us wander around looking for what we needed. Once we found it, it was a quick process to purchase and had our items delivered Monday (we bought Saturday).
August 25, 2024
Salesman
Eman helped us with all our questions and was very nice. This was our second time shopping and we requested to work with her. She was the reason for the sale, unfortunately Roomplace does not honor Military Discount
August 20, 2024
Friendly, attentive and knowledgeable
We went to the store to look at some furniture. I was greeted immediately. Then Adam approached us to introduce himself and asked what we were looking for. He took his time to answer all of our questions. He was very helpful.
July 25, 2024
The sales associate was great
The sales associate was great. She greated us right away and offered assistance. She explained the products and different options. I advised her of my experience at the Woodridge location where on 3 different occasions noone would assist me. She apologized for them.
August 4, 2024
I recently purchased a sofa from the Room Place in Aurora, IL.
I recently purchased a sofa from the Room Place in Aurora, IL.
The sales employees were very nice and helpful.
However, I am very disappointed with the delivery crew.
The delivery crew does not remove the old sofa that is being replaced with the new one. All they need to do is place the old sofa into the elevator and lower it to the garage, where the garbage truck would take the old sofa away.
August 6, 2024
Reply from The RoomPlace - AURORA
Good Morning, Alexander. We are deeply sorry for your experience. Due to liability issues, we are unable to move existing furniture. Please consider donating your existing furniture to your local charitable organization. Some suggestions Habitat for Humanity, AMvets, Salvation Army to donate your furniture. Thank you for bringing this to our attention, and for your business. Respectfully, Customer Care
SalesmanJorge Luna,Eman Qufiesheh and Karla Colua was very professional /saleswoman was nice .
Salesman/saleswoman was nice . I don’t like you all keep changing my delivery day. When I call they inform me my delivery is scheduled for August 27, 2024, but the email they sent me states September 3, 2024, so which one is it? I can’t takeoff both days. I appreciate it if my delivery schedule day still on August 27, 2024. Please let me know.
August 1, 2024
Reply from The RoomPlace - AURORA
Good afternoon Vickie Morina, We deeply apologize again for the delay by vendor on order 608389 for the Sailor end table. Your current pick up date for this item is 9/3 in accordance with the vendors latest update. Your order 0072710462 for delivery was also updated and vendor advised of slight delay until 9/3 in accordance with their latest update on the sofa table and Justine fireplace mantel. We are working closely with the vendors to obtain shipment the soonest they can provide, and also keep you promptly informed of any changes. Respectfully Customer care
Very satisfied with their services!!
We wanted the shipment towards the end of the week and when we got to their store, it turned out the shipment was going to be coming in from Romeoville, IL, warehouse. I went in thinking it might be delayed even though they told us at the time of purchase that it will be delivered the next day. Rest assured, they came through with their promise and it was delivered and installed by their crew on site. What I found very good in my whole purchase process was that they give a great insurance package which was ideal for us as we plan to move soon and wanted to avoid a situation where something cracks/breaks in the process. Very happy and satisfied with the purchase and I would recommend all of my family and friends to go the RoomPlace in Aurora, thank you guys!
July 26, 2024
The sales person was well knowledgeable…
The sales person was well knowledgeable and pleasant to work with.
July 9, 2024
Amazing customer service
Amazing customer service
Good quality of Furniture and very good prices.
Thank you.
July 5, 2024
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