The RoomPlace - CASTLETON Reviews 1,084

The sales manager that helped me was absolutely fantastic. I was not sure about the Room Place as I have never shopped there. He made me feel very comfortable and stepped me through the purchase process with attention and care. He actually up sold me based on him identifying my true needs. It was the best experience I have had purchasing furniture ever. The Room Place has earned a customer for life.

Great customer service they gave great information their kindness

Loved the prices and options. Only thing I really did not like was the salesperson seemed to hover. I wanted to walk around and take it in and not feel like I was being stalked.

Jonathon was pleasant, knowledgeable, and made our experience stress-free!

GREAT CUSTOMER SERVICE, GREAT COMMUNICATION, SALES REP ARE GREAT EVEN ADREW AND OFFICE STAFF 5 STARS, ALWAYS IN TOUGH VERY NICE👍

Nice, knowledgeable, courteous

The selection and prices are wonderful. Diane, our sales associate and a manager, did not follow up with our order properly as promised, so we needed to have 2 deliveries resulting in 2 days off of work to receive deliveries. Frustrating, but we are happy with the product.

They worked with us and when the table we wanted was so popular and on back order they were kind enough to give us a refund so we could shop for somthing else.
Thanks you.

Andrew was responsive, informative, patient and very helpful throughout the purchase process via online review and telephone conversations.

The salesman took time to listen to what I wanted. He was very nice and cordial. All the other associates were nice and helpful as well

Professional sales people easy to work with !

I was greeted at the door by Andrew. He did a great job assisting me. I chose two of the nicest sofas in stock and made an offer. The manager Christy then scolded him in front of us because he was unable to sell us a lesser sofa for full price. She assured us she took over the transaction for Andrew because he was unable to meet our expectations. Christy then told my wife and I she “judged us before she helped us but it turns out we aren’t bad people after all”, lied about what was included in the “white glove” delivery, and tried to bribe us not to write a bad review by discounting a floor model end table. We did pay full price for the two nicer sofas, delivery, and a protection plan so I am unclear why she did not believe Andrew could meet our expectations or in any way what she did to help us. This does not give me much faith the experience will be positive if we ever need to utilize the protection plan.

HORRIBLE OVERALL EXPERIENCE!! Buyers beware!! In store they haggle you to purchase. Once you agree to purchase they try to force you to get a credit card and additional warranties on your furniture. Furniture arrived damaged and now I am being told I have to wait over a month for my BRAND NEW FURNITURE to be repaired!! Do not shop here. Other furniture places just replace if furniture arrives damaged on arrival!!!

Makenna was a great sales lady. She was very educated on product and super helpful and patient with finding cooridinating pieces. We will return!

John Andrews was very helpful, kind, patient and creative in helping us come up with the right furniture for our challenging room. He gave us space to talk to each other without hovering. He was not pushy in any way! He was respectful and considerate! H spoke on his manager (Kristy) to get us the best prices on our selection! Thanks John an Kristy!

Furniture was scheduled for delivery and nobody showed up. We made numerous calls to the store, the home office and anyone we could call and received no response. We finally went into the store and spoke to the manager who said she would apply a credit (approx $300) to our account but didn’t. We called back weeks later and we told that since we bought a bunch of furniture we didn’t pay a delver charge so they could not refund the $300 plus dollars they promised. My wife also asked that they credit back the credit card that was used to purchase (which would have made sense even if she didn’t specify). More weeks later, the credit was sent to another card (one we used for a previous deposit) and it was for $150. No explanation and zero follow up. Furniture was finally delivered late but the delivery crew dumped their tools into a freshly painted wall in the entrance of the house and then pushed the door hard enough that swung open into the adjacent wall leaving a dent. Understand they don’t care about our house but I do and shouldn’t have to do repairs because we bought a couch. We have purchased a lot of furniture from this store over the past 8-10 years and would have expected better service.

Ben did a great job in assisting us. The general manager at this location is also very excellent and extremely helpful throughout the entire buying process.