We ordered and paid for our furniture in January and it was supposed to be in March and then it was delayed to May AND then it was delayed to September. We called customer service & felt like we were... See more
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John Andrews was very helpful, kind, patient and creative in helping us come up with the right furniture for our challenging room. He gave us space to talk to each other without hovering. He was not p... See more
The sales manager that helped me was absolutely fantastic. I was not sure about the Room Place as I have never shopped there. He made me feel very comfortable and stepped me through the purchase pr... See more
The experience was excellent. I started with Andrew who assisted in finding the pieces I needed for my living room. He was very knowledgeable and answered all my questions. He followed up with me seve... See more
Company details
- Furniture Store
- Bedding Store
- Bedroom Furniture Store
- Living Room Furniture Store
- Mattress Store
- Sofa Store
Written by the company
The RoomPlace is your one stop shop furniture store to get it all from living room & dining room sets, bedroom furniture, mattresses & more with 25 stores in he Chicago, Illinois and Indianapolis, Indiana regions
Contact info
5651 E 86TH ST, 46250, INDIANAPOLIS, IN, United States
- 3175955951
4.5
Excellent
1K reviews
Hasn’t replied to negative reviews
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The sales team and managers were very…
The sales team and managers were very easy to work with
November 12, 2023
John D was amazing
John D was amazing. Made us feel comfortable and work to get us the best deal. Felt like family more than just a sales person. Can not say enough about this store and it’s staff.
November 6, 2023
The room place helped us find the…
The room place helped us find the living room furniture we were wanting and at the price we were comfortable with. Definitely will go back there again!
November 5, 2023
We had a really good salesperson and…
We had a really good salesperson and the delivery men were great!
October 31, 2023
Mike was great
November 3, 2023
Friendly staff
October 26, 2023
RoomPlace is Sunshine on Rainy Days
It was a gloomy raining day but when I walked into the Castleton RoomPlace the sun came out. Khalil was so helpful and informative and The manager, Cristy, was awesome too. Needless to say, I’m looking forward to my new dinning room table! Thanks for being the best!
October 30, 2023
The salesman John Andrews and the lady…
The salesman John Andrews and the lady in the sales department treated me exceptional. My experience was rewarding and I will shop again at The Room Place.
October 29, 2023
The sales agent was cordial
The sales agent was cordial, friendly, patient and accommodating. What is important to remember about a sale is that you must close it as enthusiastically as you started it. The sales agent must at least look the customer in the eye, thank them for their business and possibly see them to the door where they were met initially. In this case, at the end of the transaction, the agent just slid paperwork at me in a hurry to get to another customer. That overshadowed all the effort that was put in to reach the sale. Overall, a B+ score. I would return. Oh, please ask staff to eat in an assigned lunchroom, not at the payment counter in front of customers. The smell was distracting.
October 29, 2023
Reply from The RoomPlace - CASTLETON
Good evening Thomas, we are sorry to hear of your experience with your purchase. This is disheartening to learn and truly not a reflection of our standards or expectations for your experience. Please accept our genuine apology and know that we are committed to continuous evolvement in our service levels for our customers. We appreciate the feedback as we are always evolving our services to our customers. Respectfully Customer care.
SALES STAFF WERE VERY FRIENDLY AND…
SALES STAFF WERE VERY FRIENDLY AND EXTREMELY HELPFUL WHEN WE HAD QUESTIONS OR WASN'T SURE ABOUT SOMETHING.
October 23, 2023
the sales gal was helpful and the…
the sales gal was helpful and the manager helped with added concessions.
October 21, 2023
Our experience was with Brad Baedler…
Our experience was with Brad Baedler was well. He was really nice and helped us with purchasing our couch really simple and good.
October 20, 2023
Unprompted review
John Andrews was very helpful
John Andrews was very helpful, he listened to what I was looking for and we got it done.
October 15, 2023
I had to very helpful salesman
I had to very helpful salesman. They were knowledgeable and patient 😍
October 13, 2023
Right product being purchased
Upon the purchase spoke about the last delivery being messed up. Now with this purchase a similar problem has occurred and still not fixed
Still waiting Revolution
October 10, 2023
Reply from The RoomPlace - CASTLETON
Good Afternoon, Sharon. We are deeply sorry for your experience. Please accept our genuine apology and know that we are committed to continuous evolvement in our service levels for our Customers. A member of our management team will follow up to gain further clarity and see if we can assist in anyway. Thank you for bringing this to our attention, and for your business. Respectfully, Customer Care.
Pleasant surprise
My sister and I were looking for a chair for my mother to get legs elevated. We found a chair that will work for her needs Mike was very nice and helpful.
October 5, 2023
Great customer service
Mike was very attentive to me and my family's furniture needs. He made a shopping experience a great one. Thankful for Mike go see Mike he will take care of you!
October 10, 2023
My sales lady was very pleasant and a…
My sales lady was very pleasant and a great person to work with
October 7, 2023
Great professional staff
Helpful, professional staff. Courteous, great customer service! Brad was terrific!
October 7, 2023
The manager greeted us as soon as we…
The manager greeted us as soon as we came in and helped us with all of our questions.
October 6, 2023
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