We ordered and paid for our furniture in January and it was supposed to be in March and then it was delayed to May AND then it was delayed to September. We called customer service & felt like we were... See more
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John Andrews was very helpful, kind, patient and creative in helping us come up with the right furniture for our challenging room. He gave us space to talk to each other without hovering. He was not p... See more
The sales manager that helped me was absolutely fantastic. I was not sure about the Room Place as I have never shopped there. He made me feel very comfortable and stepped me through the purchase pr... See more
The experience was excellent. I started with Andrew who assisted in finding the pieces I needed for my living room. He was very knowledgeable and answered all my questions. He followed up with me seve... See more
Company details
- Furniture Store
- Bedding Store
- Bedroom Furniture Store
- Living Room Furniture Store
- Mattress Store
- Sofa Store
Written by the company
The RoomPlace is your one stop shop furniture store to get it all from living room & dining room sets, bedroom furniture, mattresses & more with 25 stores in he Chicago, Illinois and Indianapolis, Indiana regions
Contact info
5651 E 86TH ST, 46250, INDIANAPOLIS, IN, United States
- 3175955951
4.5
Excellent
1K reviews
Hasn’t replied to negative reviews
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Great customer service ❤️
December 7, 2023
The Room Place isn't perfect but ALMOST…
The Room Place isn't perfect but ALMOST perfect. I've had 2 major purchases that were difficult, but as soon as Chrissy, this location's manager recognized the issues, she listened patiently, and carefully to my concerns, and took immediate action to make things right. She treated me with total respect and even said "I appreciate you".
She wants her customers to have the very best experience from purchasing the furniture, all the way through to delivery.
I highly recommend this store.
In today's economy, spending your money at this store is definitely a wise choice. You will feel like a customer and totally will be treated like a "customer".
I will definitely be purchasing with this store again in the future!
Thank you Chrissy!
November 9, 2023
Unprompted review
Excellent customer service!!
Excellent customer service!!! I came in with my mind made up that I would be getting furniture and the sales lady found me an option where my delivery could be made before the holidays like I wanted. Definitely will be returning!
December 3, 2023
Pleasant Experience
Cristy, the GM, was very personable and not pushy at all. She made the whole transaction very easy and pleasant. We have shopped there in the past and will continue to do so in the future.
December 4, 2023
I was pleased with the sales peoples
I was pleased with the sales peoples. They were patient with me. They were instrumental in helping me with my decision.
December 3, 2023
Sales agent was the best I have had in…
Sales agent was the best I have had in a long time
December 2, 2023
Friendly service and efficient.
November 30, 2023
Liked the sale
Liked the sale. But at outlet I got free delivery. Not a great deal when you pay $$$ for delivery.
November 25, 2023
Reply from The RoomPlace - CASTLETON
Good afternoon Teresa, we do apologize to hear of your experience with us. Truly not what we want our customers to experience within our company. Please know, we do have free delivery on factory direct items, and premium mattresses, otherwise we do have delivery fee based on delivery zones. We truly appreciate your feedback as we are always evolving our services to our customers. Respectfully Customer care
The people who delivered the product…
The people who delivered the product did so in a very friendly and respectful manner, excellent service.
November 22, 2023
Reply from The RoomPlace - CASTLETON
Good Morning, Lorette. We are deeply sorry for your experience. A member of our management team will follow up to gain further clarity and see if we can assist in anyway. Thank you for bringing this to our attention, and for your business. Respectfully, Customer Care
Great and Positive vibes from the start
We were greeted by Andrew when we walked in the door. We kind of knew what we wanted after doing some online shopping and just wanted to look around. Andrew was funny and had a great personality. He wasn't hovering when we we looking around and once we were ready to go over things he was very helpful and knowledgeable. He made the experience very easy and stress free.
November 21, 2023
Diane
Diane, the Assisant Manger was awesome. She is the reason, I continue to come back!
November 15, 2023
Never received couches.
I ordered to couches and was assured that I would receive them within 6 weeks. That did not happen therefore I cancelled my order. I have yet to receive refund and my order was cancelled weeks ago.
October 1, 2023
Reply from The RoomPlace - CASTLETON
Good Morning, Jennifer. We are deeply sorry for your experience. This is disheartening to learn and truly not a reflection of our standards or expectations for your experience. Please accept our genuine apology and know that we are committed to continuous evolvement in our service levels for our Customers. A member of our management team will follow up to gain further clarity and see if we can assist in anyway. Thank you for bringing this to our attention, and for your business. Respectfully, Customer Care
RoomPlace is the place to Go!!
Everyone was so kind, considerate, and patient with us making our decisions. Thank you!
November 13, 2023
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