We ordered and paid for our furniture in January and it was supposed to be in March and then it was delayed to May AND then it was delayed to September. We called customer service & felt like we were... See more
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John Andrews was very helpful, kind, patient and creative in helping us come up with the right furniture for our challenging room. He gave us space to talk to each other without hovering. He was not p... See more
The sales manager that helped me was absolutely fantastic. I was not sure about the Room Place as I have never shopped there. He made me feel very comfortable and stepped me through the purchase pr... See more
The experience was excellent. I started with Andrew who assisted in finding the pieces I needed for my living room. He was very knowledgeable and answered all my questions. He followed up with me seve... See more
Company details
- Furniture Store
- Bedding Store
- Bedroom Furniture Store
- Living Room Furniture Store
- Mattress Store
- Sofa Store
Written by the company
The RoomPlace is your one stop shop furniture store to get it all from living room & dining room sets, bedroom furniture, mattresses & more with 25 stores in he Chicago, Illinois and Indianapolis, Indiana regions
Contact info
5651 E 86TH ST, 46250, INDIANAPOLIS, IN, United States
- 3175955951
4.5
Excellent
1K reviews
Hasn’t replied to negative reviews
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Friendly and very helpful associates
Friendly and very helpful associates. Very quality merchandise.
July 10, 2023
Greeted us at the door and first told…
Greeted us at the door and first told us they would be having a sale. Thought that was excellent service.
July 14, 2023
Awesome Customer Service
The associate who helped me was named Brad. He was so so great. I shopped at so many furniture stores before landing on the roomplace. He was eager to help but not overbearing. Also, he was able to see in transit inventory which sped up the process instead of having to wait weeks for delivery like Ashley or Bobs. Plus they had a ton of options to choose as well. Great store.
July 10, 2023
Sales Rep spent lots of quality time…
Sales Rep spent lots of quality time with me I did not feel rushed.
July 10, 2023
John very kind.
Though the store manager was a nemesis, John, my salesperson, was great to work with.
July 5, 2023
The customer service was outstanding…
The customer service was outstanding and I felt well respected for my choice and no one forced me to purchase anything that I didn’t want.
July 3, 2023
First off Andrew is a great salesman…
First off Andrew is a great salesman and Christina is a great General manager. They listened and offered suggestions. We went in just looking around and left with custom furniture. I'm excited and can't wait for delivery.
June 20, 2023
The employees were very kind and…
The employees were very kind and helpful. They made buying there very pleasant, and I would definitely go back!
June 19, 2023
Great Experience
Sales rep was courteous and prompt in fulfilling the order. Product in stock and delivery date was available.
June 11, 2023
The Sales Lady
The Sales lady, Abby, was extremely helpful. She provided service with a smile, and answered all my questions. This was my first visit to your store, and she made it very pleasant. Thank you Abby.
June 6, 2023
The sales lady was really rude
The sales lady was really rude. Good furniture and good price.
June 11, 2023
Reply from The RoomPlace - CASTLETON
Good Evening, Addoul. We are deeply sorry for your store experience. This is disheartening to learn and truly not a reflection of our standards or expectations for your experience. Please accept our genuine apology and know that we are committed to continuous evolvement in our service levels for our Customers. A member of our management team will follow up to gain further clarity and see if we can assist in anyway. Thank you for bringing this to our attention, and for your business. Respectfully, Customer Care.
Bedroom furniture
I was given space to look around freely, when I needed help my salesman was very friendly and pleasant to work with. The item I wanted were not on the sales floor but my salesman showed me something similar to help with my purchase decision.
June 11, 2023
Very friendly staff who were very…
Very friendly staff who were very attentive and efficient in completing my transaction. Fair pricing. I'm excited to get my furniture.
June 10, 2023
I was looking for a loveseat recliner
I was looking for a loveseat recliner. John helped me out and showed me all my options. Now my new loveseat recliner will be delivered Saturday!
The whole process was easy.
June 6, 2023
Great Customer Service!
June 5, 2023
Everyone was friendly
Everyone was friendly, well-informed, and made purchasing the right couch for us very easy.
There was a bit of high pressure sales towards the end of our experience, which I get is a sales tactic. I don’t generally like feeling pressured to finance or commit money right away, but overall it was a good experience.
May 27, 2023
Sales staff were very helpful and…
Sales staff were very helpful and curtious. Pickup at the warehouse was a breeze.
May 22, 2023
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