The Rum Company Reviews 

170
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 54 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent selection of high-quality rums, often discovering unique and delicious options. Many appreciate the swift and prompt delivery, noting orders arrive quickly. Reviewers frequently highlight the secure and professional packaging, ensuring products arrive in pristine condition, making them ideal for gifts. The overall service is described as excellent, with an easy and hassle-free ordering process. However, some people mentioned difficulties with delivery logistics, such as orders not arriving on time for specific events or issues with tracking and signature requirements.

What people talk about most

Product

Users describe positive interactions with product, highlighting the fantastic taste of various rums, with... See more

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting quick and swift delivery... See more

Service

Reviewers highlight positive aspects of service, consistently describing it as excellent and 5-star.... See more

Quality

Clients share positive opinions on quality, with many reviewers praising the fantastic taste and smoothness... See more

Order

People report positive experiences with order, highlighting the ease of placing and paying for orders, as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It's not often that I end up writing a positive review when something's gone wrong - but also a sign the rum company customer service is really 10/10. I ordered a bottle of rum for a Christmas pr... See more

Rated 5 out of 5 stars

Superb selection of rums, many regional. Good pricing and excellent packaging along with prompt delivery. Took a gamble on two bottles a pretty new rum (Pendraig). Waw fabulous lucky dip!!!

Rated 5 out of 5 stars

I looked on line for a different Rum experience and came across the The Rum Company . Fantastic choice of Rums and realistically priced. Most of the choice I hadn’t seen or tried so I ordered three d... See more

Rated 5 out of 5 stars

Very high quality rums and a great selection available, including some excellent gift box options of varied 50cl rum bottles. Excellent customer service too. Highly recommend if you're a fan of rum of... See more


Company details

  1. Alcohol Store

Written by the company

A dedicated online rum shop selling premium independent, rums from all over the UK. An easy-to-use, one-stop shop for everything rum, providing helpful taste notes, mixer recommendations and cocktail recipes along the way.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

170 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.7

All reviews

(170)

54 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent customer service

Awesome business who were so helpful with amending my address and sending a replacement order due to the original being lost in transit. Highly recommend!

December 31, 2024
Unprompted review
Rated 3 out of 5 stars

The Beckford's Rum & Caramel tastes very good

The Beckford's Rum & Caramel tastes excellent, just as we got to know it in England.
However, it is a shame that we in Europe are unable to exchange our services due to national egoism and stupid shortsightedness! 2 bottles of rum cost GBP 55.98. For transport and customs we had to pay another GBP 44.99 and € 44.97, i.e. 150% of the value of the goods!

December 30, 2024
Unprompted review
The Rum Company logo

Reply from The Rum Company

Hi Heinrich, thanks for your review. I understand your frustration (we find it all very frustrating too). Hopefully, this situation that is out of our control, will improve in the near future.
Tom

Rated 5 out of 5 stars

Yet another excellent rum

This will be my third purchase from this fantastic company and each time they've nailed it with delivery time, communication and the most excellent rum I've ever tasted!

December 25, 2024
Unprompted review
Rated 5 out of 5 stars

Great selection of rums

Great selection of rums. I ordered and the rum i wanted was out of stock, this was communicated quickly and alternatives suggested. The order arrived a couple of days later, was securely wrapped. Great service, lots of choice, lovely products.

December 1, 2024
Unprompted review
Rated 4 out of 5 stars

spiced rum advent calendar

I bought the spiced rum advent calendar as a gift for my partner. He's really enjoying it so for, a great range and presented really nicely. Only problem we've had is one of the bottles didn't have a label. Luckily, it was only one so we managed to figure out which one it was! Other than that I'm really chuffed it and so is my partner, we've had a lovely time opening it every day.

December 6, 2024
Unprompted review
Rated 5 out of 5 stars

Never disappointed

We buy quite often from here and never been disappointed We did have a problem this time but it was resolved really quickly so top marks for the quick response so problem resolved i will definitely buy again 😉

December 1, 2024
Unprompted review
Rated 5 out of 5 stars

I was stuck for a present for my son-in-law

I was stuck for a present for my son-in-law. Found this site and thought what a good idea. I ordered these small bottles of rum to give him a choice of what he would like. The delivery was excellent. I was so surprised it came quickly. I am now hoping my son-in-law likes it.

November 29, 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommended - will be returning!

Website was clear and informative, ordering was easy and my order was delivered quickly and well packaged. Service was excellent, looking forward to opening the rum at Christmas! Highly recommended - will be returning!

November 22, 2024
Unprompted review
Rated 5 out of 5 stars

RUMTASTIC!

Excellent service. Product arrived beautifully packaged. The product is better than I thought it would be. Beautiful, sturdy gift box and gift card hand written. Absolutely, awesome.
No idea of the taste of the rum as my purchase is a Christmas gift. But it’s looking good. Thank you.

November 20, 2024
Unprompted review
Rated 1 out of 5 stars

Not received it yet !!!!

November 18, 2024
Unprompted review
The Rum Company logo

Reply from The Rum Company

Hi Stephen,

Thanks for letting us know that Royal Mail has not delivered your rum. I have organised a replacement to be sent out to you today. If you have any further issues, please let us know.

Kind regards,

Tom

Rated 5 out of 5 stars

So happy.

This is the second time I have used this site. It is brilliant, it is so easy to navigate, wonderful choices and the descriptions are so clear and helpful.
The packaging is the best I've ever seen and well worth keeping!!
Very good value and delivery time.
I definitely recommend.

November 7, 2024
Unprompted review
The Rum Company logo

Reply from The Rum Company

Thanks for your kind review!

Rated 5 out of 5 stars

Fantastic company

Have been receiving the monthly rum selections for over 2 years now and have been introduced to some fantastic rums. Rums that I would never have discovered in my local shop or supermarket. They arrive regularly every month without problems.
Whenever I have placed an order for a full size bottle they have been delivered quickly in excellent safe packages. I fully recommended this company

November 9, 2024
Unprompted review
The Rum Company logo

Reply from The Rum Company

Thanks for your review, and we love to hear from our Rum Club members. The next few boxes are a great line-up!

Rated 5 out of 5 stars

Mermaid Rum - as mysterious as Mermaids

Thank you for sending Mermaid Rum ordered as a gift. The recipient received this along with the message I asked you to send with it, all delivered promptly and safely - he absolutely loves your Mermaid Rum! Intended as a Christmas gift - don’t think there will be any left by Christmas!!

October 24, 2024
Unprompted review
The Rum Company logo

Reply from The Rum Company

Thanks for your review!

Rated 5 out of 5 stars

Loving Mutiny Spiced Rum

As always fantastic choice, speedy service, well packaged and delicious products.

Daughter and I loving new "Mutiny Spiced Rum" sampled last night on a visit home from Uni... 😀

October 27, 2024
Unprompted review
The Rum Company logo

Reply from The Rum Company

Thanks for your kind review! We love Mutiny Rum too!

Rated 5 out of 5 stars

Mutiny Rum is a true delight

Mutiny Rum is a true delight, offering a beautifully balanced taste that makes each sip feel special. The flavors of orange, vanilla, and toffee come through perfectly, creating a smooth and inviting profile that’s both rich and refreshingly easy to drink. It’s the perfect gift for any rum enthusiast or a treat for yourself, and with such a pleasurable drinking experience, it’s one I’ll definitely be buying again soon!

October 25, 2024
Unprompted review
The Rum Company logo

Reply from The Rum Company

Thanks for your kind review Mr Powell! We have another bottle waiting when you need it!

Rated 5 out of 5 stars

This is the second purchase of the Over…

This is the second purchase of the Over proof rum. It is so smooth and lightly caramel flavoured. Managed to purchase the last available bottle in stock. I look forward to xmas when I can celebrate the season. The despatch and delivery was excellent from the rum company. They certainly are 1st class for service.

October 25, 2024
Unprompted review

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