It's not often that I end up writing a positive review when something's gone wrong - but also a sign the rum company customer service is really 10/10. I ordered a bottle of rum for a Christmas pr... See more
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A dedicated online rum shop selling premium independent, rums from all over the UK. An easy-to-use, one-stop shop for everything rum, providing helpful taste notes, mixer recommendations and cocktail recipes along the way.
Contact info
Unit 11, Sham Farm,, TN39JA, Tunbridge Wells, United Kingdom
- 07841753425
- info@therum.company
- therum.company
No recent history of asking for reviews
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Replied to 100% of negative reviews
Typically replies within 24 hours
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Great choice of rum
Great choice of rum, some hard to find elsewhere, fast delivery.
Fantastic service quick delivery and…
Fantastic service quick delivery and so many rums to choose from
Great choice of not the run of the mill…
Great choice of not the run of the mill rums very impressive. Hopefully my husband will enjoy once he receives his birthday gift.
Bought for a friend who loves the…
Bought for a friend who loves the product. Communication with the company is great, find them ever so helpful. Delivery was really quick.
Super swift delivery and well packaged
Super swift, amazingly well packaged delivery. Absolutely first class service!
Now onto the rum, Beckford's Rum and Caramel (25%). The smoothest most delicious rum I've ever drunk in my life. Like nectar. Highly recommended it to everyone!
Very speedy delivery
Excellent customer service superfast…
Excellent customer service superfast response to my emails after I made a mistake on the shipping address managed to get it sorted out really quickly and the item arrived super quickly after the issue was sorted
Great stuff team keep it up.
Great Rum!
Really easy to choose form the website and delivery and packaging was exceptional
I purchased the spiced rum gift 12x 50ml bottles taster set
Purchased as a gift .
When it arrived and I saw the box and contents in the flesh I felt it was rather over priced.... pretty but overpriced !
Great shop
Easy to order, quick delivery and great price too! My brother loved his present.
Very friendly company
Company has a good selection although I favour Beckfords caramel rum just so tasty after dinner and goes down too well so between hubby and me a bottle doesn’t last long. We have the 25% as they also do a 40%
This was a gift
This was a gift , it came very well packed and on time , the contents were superb , and maybe just maybe , I shan’t resist another bottle until my next birthday !
Went down very well with my brother!
Arrived on time, well packaged and was very much appreciated by the recipient! Now a new one on his favourites list
Great service
No delayed with delivery. Items very well packaged. Excellent communication.
Fast delivery and great customer…
Fast delivery and great customer service.
Will definitely use again 🤘🤘
Excellent service
Excellent service, speedy delivery and packaged well. Not over priced either
Wonderful service and prompt delivery.
The service is very good I cannot rate the product as it was bought as a gift and I have not heard from my friend as to the taste, flavour etc. Will use The Rum Company again in the future.
Always great service
Always great service. Order arrives very quickly, comms v good. Can’t fault it.
Strange subscription model, currently in a month long wait from payment to receiving first box.
Got an email requesting a review before I've even received my subscription order...
Ordered on the 1st of the month and won't get my first order until around the 7th of the following month which is very bizarre
Spoke to somebody on live chat that explained that to me as it's unclear. Suggested that they'd be improving their system in the future... but launched the subscription model without being able to ship them out when initially ordered? Makes no sense.
My husband wants to try different rums so I've continued with the order and now I'm in the month long wait from paying for the subscriptions first month to actually receiving it... if I hadn't contacted them and changed the date of payment then I'd be making another payment before I received the first box!
The product may well be worth the wait but in my opinion, if it wasn't for my husband wanting to try different rums and the limited amount of legitimate alcohol subscriptions available, I wouldn't have paid up front for something that I wouldn't get for a month. I'd expect the payment to be taken on despatch or for the order to be shipped shortly after paying and then reoccurring on the same day each month.
We shall see how it goes!...
But leaving a review for people of the future that are also feeling a bit confused about the subscription model!

Reply from The Rum Company
Great selection of flavoured rums
Great selection of flavoured rums with tasting notes and other information, neatly displayed in a good quality box. The whole gift was presented well. Arrived on time and well packaged. Altogether a good purchase and I'm very happy with the product and its' contents.

Reply from The Rum Company
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