The Rum Company Reviews 

170
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 54 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent selection of high-quality rums, often discovering unique and delicious options. Many appreciate the swift and prompt delivery, noting orders arrive quickly. Reviewers frequently highlight the secure and professional packaging, ensuring products arrive in pristine condition, making them ideal for gifts. The overall service is described as excellent, with an easy and hassle-free ordering process. However, some people mentioned difficulties with delivery logistics, such as orders not arriving on time for specific events or issues with tracking and signature requirements.

What people talk about most

Product

Users describe positive interactions with product, highlighting the fantastic taste of various rums, with... See more

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting quick and swift delivery... See more

Service

Reviewers highlight positive aspects of service, consistently describing it as excellent and 5-star.... See more

Quality

Clients share positive opinions on quality, with many reviewers praising the fantastic taste and smoothness... See more

Order

People report positive experiences with order, highlighting the ease of placing and paying for orders, as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It's not often that I end up writing a positive review when something's gone wrong - but also a sign the rum company customer service is really 10/10. I ordered a bottle of rum for a Christmas pr... See more

Rated 5 out of 5 stars

Superb selection of rums, many regional. Good pricing and excellent packaging along with prompt delivery. Took a gamble on two bottles a pretty new rum (Pendraig). Waw fabulous lucky dip!!!

Rated 5 out of 5 stars

I looked on line for a different Rum experience and came across the The Rum Company . Fantastic choice of Rums and realistically priced. Most of the choice I hadn’t seen or tried so I ordered three d... See more

Rated 5 out of 5 stars

Very high quality rums and a great selection available, including some excellent gift box options of varied 50cl rum bottles. Excellent customer service too. Highly recommend if you're a fan of rum of... See more


Company details

  1. Alcohol Store

Written by the company

A dedicated online rum shop selling premium independent, rums from all over the UK. An easy-to-use, one-stop shop for everything rum, providing helpful taste notes, mixer recommendations and cocktail recipes along the way.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

170 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(170)

54 reviews in the last 12 months

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Rated 5 out of 5 stars

Super swift delivery and well packaged

Super swift, amazingly well packaged delivery. Absolutely first class service!

Now onto the rum, Beckford's Rum and Caramel (25%). The smoothest most delicious rum I've ever drunk in my life. Like nectar. Highly recommended it to everyone!

October 14, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent customer service superfast…

Excellent customer service superfast response to my emails after I made a mistake on the shipping address managed to get it sorted out really quickly and the item arrived super quickly after the issue was sorted

Great stuff team keep it up.

September 24, 2024
Unprompted review
Rated 5 out of 5 stars

Great shop

Easy to order, quick delivery and great price too! My brother loved his present.

September 18, 2024
Unprompted review
Rated 5 out of 5 stars

Very friendly company

Company has a good selection although I favour Beckfords caramel rum just so tasty after dinner and goes down too well so between hubby and me a bottle doesn’t last long. We have the 25% as they also do a 40%

August 25, 2024
Unprompted review
Rated 5 out of 5 stars

This was a gift

This was a gift , it came very well packed and on time , the contents were superb , and maybe just maybe , I shan’t resist another bottle until my next birthday !

August 11, 2024
Unprompted review
Rated 3 out of 5 stars

Strange subscription model, currently in a month long wait from payment to receiving first box.

Got an email requesting a review before I've even received my subscription order...

Ordered on the 1st of the month and won't get my first order until around the 7th of the following month which is very bizarre

Spoke to somebody on live chat that explained that to me as it's unclear. Suggested that they'd be improving their system in the future... but launched the subscription model without being able to ship them out when initially ordered? Makes no sense.

My husband wants to try different rums so I've continued with the order and now I'm in the month long wait from paying for the subscriptions first month to actually receiving it... if I hadn't contacted them and changed the date of payment then I'd be making another payment before I received the first box!

The product may well be worth the wait but in my opinion, if it wasn't for my husband wanting to try different rums and the limited amount of legitimate alcohol subscriptions available, I wouldn't have paid up front for something that I wouldn't get for a month. I'd expect the payment to be taken on despatch or for the order to be shipped shortly after paying and then reoccurring on the same day each month.

We shall see how it goes!...

But leaving a review for people of the future that are also feeling a bit confused about the subscription model!

June 1, 2024
Unprompted review
The Rum Company logo

Reply from The Rum Company

Hi Samantha,

Thanks for your review.

We always look for opportunities to improve our service and appreciate your feedback. You are correct, around 400 boxes are packaged, labelled and posted after a very long day at the start of each month and should be received by the 7th of each month, but we understand the initial wait may be frustrating, especially if purchased for a gift.

Apologies for any confusion, and we hope when your first box is received that you may consider improving our rating.

Rated 5 out of 5 stars

Great selection of flavoured rums

Great selection of flavoured rums with tasting notes and other information, neatly displayed in a good quality box. The whole gift was presented well. Arrived on time and well packaged. Altogether a good purchase and I'm very happy with the product and its' contents.

June 3, 2024
Unprompted review
The Rum Company logo

Reply from The Rum Company

Hi Gordon!
Thanks for your kind words, and we hope you enjoyed your gift set!

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