It's not often that I end up writing a positive review when something's gone wrong - but also a sign the rum company customer service is really 10/10. I ordered a bottle of rum for a Christmas pr... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Superb selection of rums, many regional. Good pricing and excellent packaging along with prompt delivery. Took a gamble on two bottles a pretty new rum (Pendraig). Waw fabulous lucky dip!!!
I looked on line for a different Rum experience and came across the The Rum Company . Fantastic choice of Rums and realistically priced. Most of the choice I hadn’t seen or tried so I ordered three d... See more
Very high quality rums and a great selection available, including some excellent gift box options of varied 50cl rum bottles. Excellent customer service too. Highly recommend if you're a fan of rum of... See more
Company details
Written by the company
A dedicated online rum shop selling premium independent, rums from all over the UK. An easy-to-use, one-stop shop for everything rum, providing helpful taste notes, mixer recommendations and cocktail recipes along the way.
Contact info
Unit 11, Sham Farm,, TN39JA, Tunbridge Wells, United Kingdom
- 07841753425
- info@therum.company
- therum.company
4.7
Excellent
170 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from The Rum Company
Thanks for the Review Chris! Cheers!
good price
good price, like the light hearted descriptions of the rums and fast delivery
May 17, 2024
Unprompted review
Reply from The Rum Company
Hi Christopher, thanks for taking the time to review us, and we hope to see you again!
Quality rums plus valued information…
Quality rums plus valued information that comes with the bottles, and such a great selection of spiced rum .
May 24, 2024
Unprompted review
Reply from The Rum Company
Hi David, thanks for the 5-star review!
Great sulphite free selection
Great sulphite free selection . Very helpful information when you have allergies. Easy ordering. Next day delivery option. Great service for presents! Impressive!
May 24, 2024
Unprompted review
Reply from The Rum Company
Hi Susan, great to hear you found what you were looking for! Cheers, Tom
Reply from The Rum Company
We do try our best! Cheers!
Great service and quality product.
May 9, 2024
Reply from The Rum Company
Thanks for the 5-star review! Have a great year!
Norfolk Rum, no better Rum
Always a joy to see the Norfolk Rum stand at the local farmer's markets. My husband is a whiskey drinker and myself a gin lady but the dark spice rum is our go to Friday night drink. It's the best on the market, we even gifted to friends in the USA recently. I also very much enjoy the honey and vanilla rum, whilst my husband enjoys the Navy strength.
February 10, 2024
Unprompted review
This Rum is amazing
This Rum is amazing , I’ve bought it on a few occasions.
The customer service is amazing ! Recently had a lost parcel and they were really quick at dealing with the issue and made sure I received my purchase .
Sure the rum is a little more expensive than your usual supermarket brands but it’s sooo worth it ! Delicious
The Caramel Rum is my favourite. we also bought the gift set which is really well presented and nice sizes of bottles , love the cards in there with infomation too
December 15, 2023
Unprompted review
I can only agree with what one other…
I can only agree with what one other person has said, awful website no search function what so ever. Tried browsing on two different dates and nothing
December 5, 2023
Unprompted review
Reply from The Rum Company
Hello Robert!
Thanks for the review.
As you explained in your email to us, your issue was that your browser wasn't allowing you to click on links on the website, not that we didn't have a search function. We would hate for anyone to get confused and think there is no ability to search through our 400 rum bottles and gift sets.
We are very sorry to hear you had this issue today. We have just had our 500,000th visitor on the website and this is the first record of this issue, so sounds like you got unlucky this time. We emailed you with multiple links to help navigate our site while you had this issue and offered to assist further and help with recommendations, hopefully, they were of use.
To assist anyone reading this worried they won't be able to find the search area, if you just visit our home page or our shop page, it will probably be the first thing you see in the top center of the screen.
Merry Christmas and sorry again that we couldn't help you this time.
Tom
Easy to use
Easy to use, great service, run by a friendly bunch who love their rum! Will always be coming here first for future rum purchases!
November 1, 2023
Unprompted review
Reply from The Rum Company
Thanks for the review Jason! Let us know if you need any recommendations!
Tom
Great selection and great service
Great selection and great service, thank you.
November 7, 2023
Unprompted review
Reply from The Rum Company
Thanks for your kind review, we really appreciate it!
Tom & Ed
Terrible website
Terrible website. There is no search function at all. If you want a quick purchase of a favourite brand go somewhere else. This is more for novelty shopping and presents. If you know rum, it is a waste of time. I just gave up.
The Rum Company have reported this review as fraudulent, because I did not make a purchase...even though the point of the review is that I have been unable to make a purchase because they have no search function on the website that is visible on my browser (Safari on both Mac and iPad). Make of this what you will....
November 15, 2023
Reply from The Rum Company
Hi Laurence,
We are sorry to hear you didn't like our website and were unable to find any of our search bars sections on our home page or our shop pages and felt your only option was to give us our first non-5-star review. I will pass your comments on to our web team to see if we can make them any clearer.
Please contact us directly in future if you ever have any issues as we are always willing to help our customers find exactly what they are looking for.
Our team of two only started this business in 2020 to introduce the world to the amazing British rum brands there are, and we are very proud to now have over 350 bottles to choose from and almost 50 gift sets. There are thousands of amazing rums we don't stock yet as a small business but hope to in the future.
If there is something you specifically are looking for that we don't have, we will happily assist you in finding a bottle elsewhere online, as that's how proud we are of our customer service.
Kind regards,
Tom
Wonderful gifts!!
Bought a set of Welsh rums for a 50th birthday for a Welsh friend. He was blown away by how beautifuly it was packaged, and he never knew they existed which made it even more special. Looks so impressive and expensive! Arrived in perfect condition and on time. Will be my go to site for future gifts!
November 13, 2023
Unprompted review
Reply from The Rum Company
Thank you Lee for your amazing review! We are delighted your friend loved their gift! We pride ourselves on our high-quality products, excellent customer service, and fast safe shipping and we appreciate you taking the time to acknowledge our efforts. Kind regards, Tom
Tasty
Tasty! I was gifted 2 different rums and both are delicious. Well packaged, personal and above all else, tasty! It was great to receive 2 I hadn’t tried before.
Top service!
August 11, 2023
Unprompted review
Reply from The Rum Company
Hi Ryan! Thanks for taking the time to review our subscription boxes! We’re glad you enjoyed them and there are more on the way! Tom
Bought gift set for a colleague
Bought gift set for a colleague, constantly informed about where it was in the process, arrived on time.
Top quality product, would recommend them and use them again
September 13, 2022
Unprompted review
Incredible customer service
Incredible customer service from The Rum Company!
I had previously bought a bottle of Beckford’s rum which turned out to be the wrong flavour with a different label, I emailed customer service and spoke to Ed, who was apologetic and offered to replace the bottle free of charge. I did not expect this to be sorted so quickly and not only that, it has been delivered personally by them all within a matter of days! I will definitely be buying from The Rum Company again.
September 10, 2022
Unprompted review
Superb service
Superb service especially over the Christmas period.
I had a panic over the weekend as I’d forgotten a gift for my brother in law, thankfully The Rum Company saved the day.
The parcel was expected to arrive Wednesday but DPD had delayed delivery. I contacted The Rum Company who promptly arrived (on Christmas Eve Eve!) and the parcel was delivered the next day. The presentation box is lovely and information you get with the rum is a great addition.
December 24, 2021
Unprompted review
Reply from The Rum Company
We are glad you liked your gift set and that it got you you just in time! Thanks for shopping with us! Tom & Ed
Excellent customer services
Excellent customer services. I had my order damaged and disposed of by DPD, I notified Rum Company and received a reply almost immediately! The issue was dealt with and replacement order sent out with in hours of my initial notification. Extremely professional company that values their customers.
November 17, 2021
Unprompted review
Reply from The Rum Company
Thanks for your kind words and we are pleased we manages to resolve the issue quickly for you. Tom
Rum joy
What a joy to receive these bottles of mango and pineapple flavoured rum. This club is ideal as you get to sample different types of rum and decide if you like it before purchasing the full sized bottle. Worth the membership fee. I'm going to enjoy receiving more samples.
June 4, 2021
Unprompted review
Reply from The Rum Company
Thanks for joining our Rum Club subscription! Glad you are enjoying it! Tom & Ed
Have encourage my people to join Rum…
Have encourage my people to join Rum Co because I'm not sharing mine too delish keith(long!)Lynch
May 26, 2021
Unprompted review
Reply from The Rum Company
Haha, that is a great plan! Hope you're enjoying them each month! Tom & Ed
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