The Rum Company Reviews 

170
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 55 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the superb selection and high quality of rums, highlighting the fantastic range and unique options. Many appreciate the easy ordering process, excellent service, and efficient communication, noting quick dispatch. Prompt delivery and secure, professional packaging ensure products arrive in pristine condition. However, some people mentioned delivery issues, specifically with Royal Mail. A few customers experienced delays, unhelpful tracking, or problems with signature requirements, leading to orders not arriving as expected or on time.

What people talk about most

Product

Consumers find the product to be positive, highlighting the wide variety and excellent selection of rums... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers praising the quick and speedy... See more

Service

Customers consistently report excellent service, with many describing it as 5-star and faultless. Reviewers... See more

Order

Reviewers highlight positive aspects of order, with many customers reporting easy ordering processes and... See more

Quality

People report positive experiences with quality, consistently praising the fantastic taste and smoothness of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It's not often that I end up writing a positive review when something's gone wrong - but also a sign the rum company customer service is really 10/10. I ordered a bottle of rum for a Christmas pr... See more

Rated 5 out of 5 stars

Superb selection of rums, many regional. Good pricing and excellent packaging along with prompt delivery. Took a gamble on two bottles a pretty new rum (Pendraig). Waw fabulous lucky dip!!!

Rated 5 out of 5 stars

I looked on line for a different Rum experience and came across the The Rum Company . Fantastic choice of Rums and realistically priced. Most of the choice I hadn’t seen or tried so I ordered three d... See more

Rated 5 out of 5 stars

This company has a wide variety of rums on offer. Ordering was an easy process and delivery was quick. This is my third order with this company and all have been excellent. Highly recommended!


Company details

  1. Alcohol Store

Written by the company

A dedicated online rum shop selling premium independent, rums from all over the UK. An easy-to-use, one-stop shop for everything rum, providing helpful taste notes, mixer recommendations and cocktail recipes along the way.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

170 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(170)

54 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Better than supermarkets!!!!

Quality product. Great service. 100% recommend!!

April 27, 2021
Unprompted review
The Rum Company logo

Reply from The Rum Company

We are very happy to hear you enjoyed shopping with us! Cheers, Tom & Ed

Rated 5 out of 5 stars

Really great rums

Really great rums, delivered in a attractive and secure way. The little bottles are so dinky. I will be buying from this company again

March 28, 2021
Unprompted review
Rated 5 out of 5 stars

Will be back

Great selection of rums, Very quick delivery, packaging is excellent,

Great communication on messenger, Looking forward to my new miniatures selection

February 20, 2021
Unprompted review
Rated 5 out of 5 stars

Amazing Salford Rum from The Rum Company

Amazing Salford Rum, spicey and very nicey!

You don't have to be a connoisseur to appreciate this beautiful rum. Just pour, savour the fabulous fragrance and enjoy!

Packaged in its own snug protective air-jacket, it arrived in good time.

Will definitely order from The Rum Company again.

February 14, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent service

Ordered a special bottle of rum - kept informed about order and it arrived perfectly packaged within 3 days - excellent service 👍🥃

January 28, 2021
Unprompted review
Rated 5 out of 5 stars

Repeat order

Repeat order as the first one went down really well! Great change from the bottle of scotch I usually buy. Will get a tester set next for Valentine’s Day.❤️

December 14, 2020
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Excellent service, Fast Delivery and Safe Packaging. I loved the additional touch of little cards with more information on your chosen drink.

December 12, 2020
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service, speedy delivery and great product. I order 6 of the taster sets for my team and I was really impressed with the quality and presentation of the items. Great packaging and presentation box, there were taste profile cards for each of the rums (including suggested mixers) and amazing rum too. Would definitely recommend.

December 9, 2020
Unprompted review
Rated 5 out of 5 stars

Fast delivery & great packaging!!

I’m always sceptical about buying from ads on social media...I couldn’t be more wrong! I did not have to worry at all with The Rum Company! They are fantastic!! Such a large selection of rums you don't find on the shelf in tesco! Unique presents for my family with such nice packaging...almost didn’t wrap them up for Christmas. Will definitely be ordering again :)

December 9, 2020
Unprompted review
Rated 5 out of 5 stars

Great Service

A great company to buy from. I love the website, it has a huge variety and a fantastic amount of information about each rum, far more then I get from the grumpy teenager working in the supermarket!

December 5, 2020
Unprompted review
Rated 5 out of 5 stars

Fantastic!!

I ordered a bottle of rum as a gift and it came swiftly and well packaged. Website is easy to navigate and the blogs are helpful when choosing a rum. The rum of the month is a great way to try a new rum! Will definitely order from them again! :)

September 2, 2020
Unprompted review
Rated 5 out of 5 stars

Born to rum

A friend recommended this company so I ordered a bottle of the tidal rum, great purchase and was a little cheaper than if I bought it directly from the supplier. Will be using this website again

September 2, 2020
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look