It's not often that I end up writing a positive review when something's gone wrong - but also a sign the rum company customer service is really 10/10. I ordered a bottle of rum for a Christmas pr... See more
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Company details
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A dedicated online rum shop selling premium independent, rums from all over the UK. An easy-to-use, one-stop shop for everything rum, providing helpful taste notes, mixer recommendations and cocktail recipes along the way.
Contact info
Unit 11, Sham Farm,, TN39JA, Tunbridge Wells, United Kingdom
- 07841753425
- info@therum.company
- therum.company
Replied to 100% of negative reviews
Typically replies within 24 hours
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Can not fault the service from The Rum…
Can not fault the service from The Rum Company. A 5 Star service!! Bottle was packed very well and very quick delivery. I would highly recommend this company. Thank you very much!!
Bought as a gift for a friend
Bought as a gift for a friend, delivered swiftly and they were delighted with Beckford's Black Pearl Dark Spiced Rum. Great range of rum to choose from so the perfect place to find a gift for rum-loving friends!!
I would recommend this company and will be back for further presents.
Great choice of spiced rums
Great choice of spiced rums. Opportunities to sample something new. Quick delivery. I enjoy the monthly subscription, never knowing what will be delivered to try
Rum arrived in one piece
Rum arrived in one piece, the rum itself is very smooth and a nice rum taken neat, I’m looking forward to offering it to guests.
I would like to leave a review on the packaging, the box itself was packed in bubble wrap, not a problem the box itself was fine but if I could make a suggestion, could some bubble wrap be placed around the bottle inside the box, my bottle was rattling around inside the box, on the plus side the bottle hadn’t broken. I will definitely be recommending this rum. Great that you deliver to the Isle of Man too, thank you.
Amazing company that is very helpful
Amazing company that is very helpful! The rum I wanted was out of stock but they was quick to email and help me pick and alternative to the same cost and email me when it was dispatched! Any queries was answered quickly and efficiently! Would highly recommend this business!
Issue with the delivery
My issue is with the delivery so I cannot comment on the product. My order has still not been received, three weeks after order. It has been attempted to be delivered by Royal Mail, however they picked that the product needs to be signed for and tried to deliver on two days I was not at home. Royal Mail ignored my request for leaving in a safe place. I don’t have this issue with other companies or delivery providers, please review your website order options so people who work full time can pick a suitable delivery

Reply from The Rum Company
Excellent service
Excellent service, fast delivery, great value, great rum which I love! Will definitely use The Rum Company again!

Reply from The Rum Company
The product was delivered on time and…
The product was delivered on time and in tact
The Best Rum…
I have drank a lot of different types of rum in my life. I spent 10 months in Belize whilst serving in the military and l had a lot of the local rums whist on tour, but The Rum Company have exceeded my expectations. I would like to say that you have given me the best rum l have ever tasted throughout my lifelong rum tasting experience. Thankyou 🍹

Reply from The Rum Company
If you like rum shop here, you won't be disappointed
What can I say, easy to order, quick delivery, well packaged and above all great rums. We'll done chap's!

Reply from The Rum Company
Never had any information to tell me…
Never had any information to tell me the item had been dispatched as per their email 🤷♂️

Reply from The Rum Company
The delivery did not arrive in time…
The delivery did not arrive in time which was disappointing as it was a gift. The 48 tracking number service was unhelpful as I had no idea what was happening with the order. The company AI service was useful as l received an email the following day giving me an update but unfortunately it was still another day before it arrived. The rum is lovely but it missed the occasion it was ordered for.
Rum lovers need to do this!!!
Only been doing the subscription for two months but thoroughly loving the surprise package that drops through the letterbox so far. As an avid rum lover I was half expecting to receive items I already own, but not yet. Early days I know, but two entirely new bottles each time. Great items, great delivery, great subscription 5 ⭐️

Reply from The Rum Company
Great Choice of products available
Great Choice of products available, Extremely well packaged. Swift Delivery time, and as it was purchased as a birthday gift, I cannot elaborate on how much it was liked?
Dragon's Breath
Really high quality spiced rum. The spiced rum equivalent of a fine single malt. Loved this (Dragon's Breath)
My go to for rum
Great choice of rums, excellent service and much enjoyment when recived. Thank you.
Great idea!
Product was delivered promptly, safely, and professionally packed. Unfortunately as it’s a gift, I can’t try it… however I thing it’s a great idea and brilliant way to try new and different brands of rum which you wouldn’t normally do.
Recommend to all
Excellent website, vast variety of products, easy to get around and order. Quick delivery and very well packaged. Will most definitely be ordering again.
Excellent selection of Rums .
Excellent selection of Rums .
Very good communication and delivery.
Great Company
I would definitely recommend the company. Great communication throughout my whole buying experience. And the packaging was terrific.
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