It's not often that I end up writing a positive review when something's gone wrong - but also a sign the rum company customer service is really 10/10. I ordered a bottle of rum for a Christmas pr... See more
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Company details
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A dedicated online rum shop selling premium independent, rums from all over the UK. An easy-to-use, one-stop shop for everything rum, providing helpful taste notes, mixer recommendations and cocktail recipes along the way.
Contact info
Unit 11, Sham Farm,, TN39JA, Tunbridge Wells, United Kingdom
- 07841753425
- info@therum.company
- therum.company
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Recommend to all
Excellent website, vast variety of products, easy to get around and order. Quick delivery and very well packaged. Will most definitely be ordering again.
Excellent selection of Rums .
Excellent selection of Rums .
Very good communication and delivery.
Great Company
I would definitely recommend the company. Great communication throughout my whole buying experience. And the packaging was terrific.
Very nice indeed
Very nice indeed, lovely stuff, thoroughly recommend this
My order arrived securely packed and…
My order arrived securely packed and within a week,which I'm pleased about thankyou.
As for the run itself,well I'll have to do a follow on review is I bought the bottles as gifts.
Fantastic range of different rums
Fantastic range of different rums. Delivery was very quick and everything arrived in pristine condition. I got the rum collection for my partner and the quality of the rums is amazing. Will definitely be purchasing from the rum company again, especially the banana and caramel spiced rum!!
Superb selection of rums
Superb selection of rums, many regional. Good pricing and excellent packaging along with prompt delivery. Took a gamble on two bottles a pretty new rum (Pendraig). Waw fabulous lucky dip!!!
Great customer service
My bottle arrived damaged - through no fault of the Rum Company, it was Royal Mail’s mishandling. I contacted the Rum Company immediately and without question they replaced and I received the next day. Great service. Will definitely use them again.
Brilliant company and amazing customer…
Brilliant company and amazing customer service. I had queries regarding an order and purchasing an additional rum advent calendar. Tom was fantastic and so prompt with responses. Will definitely order again from this company and products are great quality
Great company
Was a mistake on the rum sent, but was sorted out with one email and a replacement quickly sent, well packed, will definitely use the rum company again, the rum’s great can’t wait to try some more a++++
I was looking to purchase some spiced…
I was looking to purchase some spiced rum for Christmas presents and came across the Rum Company, I’m so glad I did. What an excellent selection of rums available to view and buy, delivered safely and promptly, would definitely recommend.
10/10 customer service
It's not often that I end up writing a positive review when something's gone wrong - but also a sign the rum company customer service is really 10/10.
I ordered a bottle of rum for a Christmas present, despatched and arrived super quickly, but unfortunately the royal mail absolutely ate it for breakfast and it arrived destroyed.
I emailed at gone 7pm on a Saturday evening and got a response within an hour with a range of options on how they could resolve this for me. Really couldn't have asked for more - thanks guys!
Purchased 3 x legends rum gift box sets for the three people I know who appreciate rum, all three very, very impressed, recommend, will definitely be purchasing again.
Purchased 3 x legends
Excelleny selection of rum and great customer service.
Very high quality rums and a great selection available, including some excellent gift box options of varied 50cl rum bottles. Excellent customer service too. Highly recommend if you're a fan of rum of have a friend/family member who enjoys a good rum.
Easy to place and pay the order
Easy to place and pay the order. Rum packaged well & delivered on time.
Customer service superb, who responded sorted and resolved slight issue very quickly. Highly recommend
Fast delivery..
Excellent business
Excellent business - lots of choices, reasonable prices & speedy dispatch
I looked on line for a different Rum…
I looked on line for a different Rum experience and came across the The Rum Company . Fantastic choice of Rums and realistically priced. Most of the choice I hadn’t seen or tried so I ordered three different bottles and the gift set that gave me four small samples . I must say the Mutiny spiced rum is delicious and can be drunk without a mixer and just over ice. Delivery was swift and I will definitely going back to purchase some more and may even joy the rum club
Thanks
Easy to sign up
Easy to sign up, first bottle is a nice one. Seems good so far! Hopefully it continues
The perfect 50th gift from a caring company
I ordered a bottle of House of Rum Barbados 2010 (70cl, 60.5%) from The Rum Company for my mate’s 50th birthday, and I couldn’t be happier! The delivery was super quick, it arrived in just two days and it was perfectly packaged in pristine condition. You can tell they really care about what they do.
The website was brilliant, super simple and easy to navigate, full of great options and it made finding the perfect 50th gift effortless.
It’s great to see a UK-based small business delivering this level of quality and service. We should all be supporting businesses like this, passionate about what they do, reliable with expensive purchases and genuinely customer-focused.
Highly recommend and I’ll definitely be ordering again!
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