The Rum Company Reviews 

167
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 55 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent selection of high-quality rums, including unique and regional options, often highlighting the impressive variety and gift sets available. The delivery service is frequently commended for being swift, prompt, and well-packaged, with many orders arriving in pristine condition. Reviewers also appreciate the overall excellent service, ease of ordering, good communication, and reasonable pricing, often expressing their intent to reorder. However, some customers experienced issues with delivery, noting damaged bottles upon arrival or delays that caused gifts to miss their intended occasion. A few other people also felt that Royal Mail's delivery process, particularly regarding signed-for items and tracking information, was problematic and inconvenient.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many praising the fantastic taste of various... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the fast and... See more

Service

Customers had positive experiences with service, with many reviewers describing it as excellent and 5-star.... See more

Quality

Clients share positive opinions on quality, with many reviewers praising the fantastic taste and high quality... See more

Order

People report positive experiences with order, highlighting the ease of placing and paying for orders, as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It's not often that I end up writing a positive review when something's gone wrong - but also a sign the rum company customer service is really 10/10. I ordered a bottle of rum for a Christmas pr... See more

Rated 5 out of 5 stars

Superb selection of rums, many regional. Good pricing and excellent packaging along with prompt delivery. Took a gamble on two bottles a pretty new rum (Pendraig). Waw fabulous lucky dip!!!

Rated 5 out of 5 stars

I looked on line for a different Rum experience and came across the The Rum Company . Fantastic choice of Rums and realistically priced. Most of the choice I hadn’t seen or tried so I ordered three d... See more

Rated 5 out of 5 stars

Very high quality rums and a great selection available, including some excellent gift box options of varied 50cl rum bottles. Excellent customer service too. Highly recommend if you're a fan of rum of... See more


Company details

  1. Alcohol Store

Written by the company

A dedicated online rum shop selling premium independent, rums from all over the UK. An easy-to-use, one-stop shop for everything rum, providing helpful taste notes, mixer recommendations and cocktail recipes along the way.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

167 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.7

All reviews

(167)

51 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Recommend to all

Excellent website, vast variety of products, easy to get around and order. Quick delivery and very well packaged. Will most definitely be ordering again.

January 29, 2026
Unprompted review
Rated 5 out of 5 stars

Great Company

I would definitely recommend the company. Great communication throughout my whole buying experience. And the packaging was terrific.

November 23, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic range of different rums

Fantastic range of different rums. Delivery was very quick and everything arrived in pristine condition. I got the rum collection for my partner and the quality of the rums is amazing. Will definitely be purchasing from the rum company again, especially the banana and caramel spiced rum!!

December 25, 2025
Unprompted review
Rated 5 out of 5 stars

Superb selection of rums

Superb selection of rums, many regional. Good pricing and excellent packaging along with prompt delivery. Took a gamble on two bottles a pretty new rum (Pendraig). Waw fabulous lucky dip!!!

December 16, 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service

My bottle arrived damaged - through no fault of the Rum Company, it was Royal Mail’s mishandling. I contacted the Rum Company immediately and without question they replaced and I received the next day. Great service. Will definitely use them again.

December 23, 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant company and amazing customer…

Brilliant company and amazing customer service. I had queries regarding an order and purchasing an additional rum advent calendar. Tom was fantastic and so prompt with responses. Will definitely order again from this company and products are great quality

December 5, 2025
Unprompted review
Rated 5 out of 5 stars

Great company

Was a mistake on the rum sent, but was sorted out with one email and a replacement quickly sent, well packed, will definitely use the rum company again, the rum’s great can’t wait to try some more a++++

December 12, 2025
Unprompted review
Rated 5 out of 5 stars

I was looking to purchase some spiced…

I was looking to purchase some spiced rum for Christmas presents and came across the Rum Company, I’m so glad I did. What an excellent selection of rums available to view and buy, delivered safely and promptly, would definitely recommend.

December 9, 2025
Unprompted review
Rated 5 out of 5 stars

10/10 customer service

It's not often that I end up writing a positive review when something's gone wrong - but also a sign the rum company customer service is really 10/10.

I ordered a bottle of rum for a Christmas present, despatched and arrived super quickly, but unfortunately the royal mail absolutely ate it for breakfast and it arrived destroyed.

I emailed at gone 7pm on a Saturday evening and got a response within an hour with a range of options on how they could resolve this for me. Really couldn't have asked for more - thanks guys!

December 13, 2025
Unprompted review
Rated 5 out of 5 stars

I looked on line for a different Rum…

I looked on line for a different Rum experience and came across the The Rum Company . Fantastic choice of Rums and realistically priced. Most of the choice I hadn’t seen or tried so I ordered three different bottles and the gift set that gave me four small samples . I must say the Mutiny spiced rum is delicious and can be drunk without a mixer and just over ice. Delivery was swift and I will definitely going back to purchase some more and may even joy the rum club
Thanks

November 8, 2025
Unprompted review
Rated 5 out of 5 stars

The perfect 50th gift from a caring company

I ordered a bottle of House of Rum Barbados 2010 (70cl, 60.5%) from The Rum Company for my mate’s 50th birthday, and I couldn’t be happier! The delivery was super quick, it arrived in just two days and it was perfectly packaged in pristine condition. You can tell they really care about what they do.

The website was brilliant, super simple and easy to navigate, full of great options and it made finding the perfect 50th gift effortless.

It’s great to see a UK-based small business delivering this level of quality and service. We should all be supporting businesses like this, passionate about what they do, reliable with expensive purchases and genuinely customer-focused.

Highly recommend and I’ll definitely be ordering again!

October 30, 2025
Unprompted review

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