The Rum Company Reviews 

178
•
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 56 reviews, reviewers overwhelmingly had a great experience with this company. Customers constantly praise the wonderful and exceptionally vast selection of unique drinks available, noting that placing an order online is simple and deliveries arrive quickly. Consumers frequently mention the exceptional product quality and careful packaging that keeps items completely secure during transit to their destination. However, some people mentioned occasional problems with external delivery services, such as packages experiencing unexpected transit delays or arriving heavily damaged. A small group of reviewers also noted that certain items occasionally arrived dusty or required extra attention upon opening for a special occasion.

What people talk about most

Product

Customers expressed great satisfaction with the product, highlighting the fantastic selection of high-quality... See more

Delivery service

Consumers find delivery service to be positive, consistently praising the quick shipping times and secure... See more

Service

Customers consistently note positive experiences with service, highlighting excellent support, great... See more

Quality

Users describe strong satisfaction with quality, highlighting that the rum tastes absolutely fantastic and is... See more

Order

Reviewers highlight great satisfaction regarding the order process, mentioning that the website is easy to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Superb selection of rums, many regional. Good pricing and excellent packaging along with prompt delivery. Took a gamble on two bottles a pretty new rum (Pendraig). Waw fabulous lucky dip!!!

Rated 5 out of 5 stars

It's not often that I end up writing a positive review when something's gone wrong - but also a sign the rum company customer service is really 10/10. I ordered a bottle of rum for a Christmas pr... See more

Rated 5 out of 5 stars

Very high quality rums and a great selection available, including some excellent gift box options of varied 50cl rum bottles. Excellent customer service too. Highly recommend if you're a fan of rum of... See more

Rated 5 out of 5 stars

I looked on line for a different Rum experience and came across the The Rum Company . Fantastic choice of Rums and realistically priced. Most of the choice I hadn’t seen or tried so I ordered three d... See more


Company details

  1. Alcohol Store

Written by the company

A dedicated online rum shop selling premium independent, rums from all over the UK. An easy-to-use, one-stop shop for everything rum, providing helpful taste notes, mixer recommendations and cocktail recipes along the way.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

178 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(178)

49 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The Best Rum…

I have drank a lot of different types of rum in my life. I spent 10 months in Belize whilst serving in the military and l had a lot of the local rums whist on tour, but The Rum Company have exceeded my expectations. I would like to say that you have given me the best rum l have ever tasted throughout my lifelong rum tasting experience. Thankyou 🍹

April 18, 2026
Unprompted review
The Rum Company logo

Reply from The Rum Company

Thank you so much for this amazing review. We are really pleased to hear the rum exceeded your expectations and that it stands out in your experience. Your support means a great deal to us and we look forward to serving you again 🍹

Rated 5 out of 5 stars

If you like rum shop here, you won't be disappointed

What can I say, easy to order, quick delivery, well packaged and above all great rums. We'll done chap's!

April 8, 2026
Unprompted review
The Rum Company logo

Reply from The Rum Company

Thanks so much for the great review. We are delighted you found ordering easy, delivery quick, and packaging secure. Really pleased you are enjoying the rums and we appreciate your support.

Rated 3 out of 5 stars

Never had any information to tell me…

Never had any information to tell me the item had been dispatched as per their email 🤷‍♂️

March 18, 2026
Unprompted review
The Rum Company logo

Reply from The Rum Company

Thanks for taking the time to share this. We are always working to make the ordering and dispatch updates as smooth as possible, and your feedback is appreciated.

Rated 3 out of 5 stars

The delivery did not arrive in time…

The delivery did not arrive in time which was disappointing as it was a gift. The 48 tracking number service was unhelpful as I had no idea what was happening with the order. The company AI service was useful as l received an email the following day giving me an update but unfortunately it was still another day before it arrived. The rum is lovely but it missed the occasion it was ordered for.

March 13, 2026
Unprompted review
Rated 5 out of 5 stars

Rum lovers need to do this!!!

Only been doing the subscription for two months but thoroughly loving the surprise package that drops through the letterbox so far. As an avid rum lover I was half expecting to receive items I already own, but not yet. Early days I know, but two entirely new bottles each time. Great items, great delivery, great subscription 5 ⭐️

March 12, 2026
Unprompted review
The Rum Company logo

Reply from The Rum Company

This is exactly the kind of thing we love to hear. Two months in and already getting surprise bottles you have not come across before is a great sign. Really pleased you are enjoying the subscription and thanks for sharing your experience 🍹

Rated 5 out of 5 stars

Dragon's Breath

Really high quality spiced rum. The spiced rum equivalent of a fine single malt. Loved this (Dragon's Breath)

February 4, 2026
Unprompted review
Rated 5 out of 5 stars

Great idea!

Product was delivered promptly, safely, and professionally packed. Unfortunately as it’s a gift, I can’t try it… however I thing it’s a great idea and brilliant way to try new and different brands of rum which you wouldn’t normally do.

February 6, 2026
Unprompted review
Rated 5 out of 5 stars

Recommend to all

Excellent website, vast variety of products, easy to get around and order. Quick delivery and very well packaged. Will most definitely be ordering again.

January 29, 2026
Unprompted review
Rated 5 out of 5 stars

Great Company

I would definitely recommend the company. Great communication throughout my whole buying experience. And the packaging was terrific.

November 23, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic range of different rums

Fantastic range of different rums. Delivery was very quick and everything arrived in pristine condition. I got the rum collection for my partner and the quality of the rums is amazing. Will definitely be purchasing from the rum company again, especially the banana and caramel spiced rum!!

December 25, 2025
Unprompted review
Rated 5 out of 5 stars

Superb selection of rums

Superb selection of rums, many regional. Good pricing and excellent packaging along with prompt delivery. Took a gamble on two bottles a pretty new rum (Pendraig). Waw fabulous lucky dip!!!

December 16, 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service

My bottle arrived damaged - through no fault of the Rum Company, it was Royal Mail’s mishandling. I contacted the Rum Company immediately and without question they replaced and I received the next day. Great service. Will definitely use them again.

December 23, 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant company and amazing customer…

Brilliant company and amazing customer service. I had queries regarding an order and purchasing an additional rum advent calendar. Tom was fantastic and so prompt with responses. Will definitely order again from this company and products are great quality

December 5, 2025
Unprompted review
Rated 5 out of 5 stars

Great company

Was a mistake on the rum sent, but was sorted out with one email and a replacement quickly sent, well packed, will definitely use the rum company again, the rum’s great can’t wait to try some more a++++

December 12, 2025
Unprompted review
Rated 5 out of 5 stars

I was looking to purchase some spiced…

I was looking to purchase some spiced rum for Christmas presents and came across the Rum Company, I’m so glad I did. What an excellent selection of rums available to view and buy, delivered safely and promptly, would definitely recommend.

December 9, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look