The Rum Company Reviews 

169
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 54 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent selection of high-quality rums, often discovering unique and delicious options. Many appreciate the swift and prompt delivery, noting orders arrive quickly. Reviewers frequently highlight the secure and professional packaging, ensuring products arrive in pristine condition, making them ideal for gifts. The overall service is described as excellent, with an easy and hassle-free ordering process. However, some people mentioned difficulties with delivery logistics, such as orders not arriving on time for specific events or issues with tracking and signature requirements.

What people talk about most

Product

Users describe positive interactions with product, highlighting the fantastic taste of various rums, with... See more

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting quick and swift delivery... See more

Service

Reviewers highlight positive aspects of service, consistently describing it as excellent and 5-star.... See more

Quality

Clients share positive opinions on quality, with many reviewers praising the fantastic taste and smoothness... See more

Order

People report positive experiences with order, highlighting the ease of placing and paying for orders, as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It's not often that I end up writing a positive review when something's gone wrong - but also a sign the rum company customer service is really 10/10. I ordered a bottle of rum for a Christmas pr... See more

Rated 5 out of 5 stars

Superb selection of rums, many regional. Good pricing and excellent packaging along with prompt delivery. Took a gamble on two bottles a pretty new rum (Pendraig). Waw fabulous lucky dip!!!

Rated 5 out of 5 stars

I looked on line for a different Rum experience and came across the The Rum Company . Fantastic choice of Rums and realistically priced. Most of the choice I hadn’t seen or tried so I ordered three d... See more

Rated 5 out of 5 stars

Very high quality rums and a great selection available, including some excellent gift box options of varied 50cl rum bottles. Excellent customer service too. Highly recommend if you're a fan of rum of... See more


Company details

  1. Alcohol Store

Written by the company

A dedicated online rum shop selling premium independent, rums from all over the UK. An easy-to-use, one-stop shop for everything rum, providing helpful taste notes, mixer recommendations and cocktail recipes along the way.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

169 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(169)

53 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The perfect 50th gift from a caring company

I ordered a bottle of House of Rum Barbados 2010 (70cl, 60.5%) from The Rum Company for my mate’s 50th birthday, and I couldn’t be happier! The delivery was super quick, it arrived in just two days and it was perfectly packaged in pristine condition. You can tell they really care about what they do.

The website was brilliant, super simple and easy to navigate, full of great options and it made finding the perfect 50th gift effortless.

It’s great to see a UK-based small business delivering this level of quality and service. We should all be supporting businesses like this, passionate about what they do, reliable with expensive purchases and genuinely customer-focused.

Highly recommend and I’ll definitely be ordering again!

October 30, 2025
Unprompted review
Rated 5 out of 5 stars

Rumtastic

I purchased from The Rum Company for friends birthday present - The whole experience was so very easy to navigate - It was delivered perfectly packaged & extremely well received - Many thanks to all at The Rum Company for your superb service

October 13, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent, my partner was really pleased with it ! He usually drinks spiced rum but wanted to try a banana rum and this was excellent in every way I will definitely be ordering this again for him

September 29, 2025
Unprompted review
Rated 5 out of 5 stars

Exellent customer service experience

Ordered some rum as a gift and the service and rums were both excellent. I realised I should have selected the quick delivery option, so contacted Rum Company and they changed it super quickly, meaning my friend received their gift in time. Very easy to deal with - highly recommend

September 19, 2025
Unprompted review
Rated 5 out of 5 stars

Delivery

Ordered without any hassle.
Informed of delivery schedule.
Only criticism is Royal Mail, unable to rearrange another delivery due to Royal Mail App unable to accept login etc and phoned Customer Service they were unwilling to assist.
Thankfully able to pick up from Post Office.

September 9, 2025
Unprompted review
Rated 5 out of 5 stars

Good buying experience

Website was easy to use and delivery was within anticipated timeframe. Legends Gift Box arrived in perfect condition and the presentation is impressive! Ideal for a gift. Sadly I can’t comment on the contents as not for me!

August 19, 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Great service. I ordered one day and it was dispatched the next. I have had Dark God before which I love so I had to buy 2. First time trying Beckfords Black Pearl. Even though it wasn't quite my taste it did grow on me. It is quite sweet while I prefer my rum to be more smoky

August 2, 2025
Unprompted review
Rated 5 out of 5 stars

Love the taster boxes

I love the little taster boxes, cute unique bottles and it’s a great birthday present! Lovely presentation box and information cards, great price too.

August 2, 2025
Unprompted review
Rated 5 out of 5 stars

Quick delivery

Quick delivery, Iv price checked the rum supplied, couldn’t get it cheaper.
The rum was accurately described…..
….. and … yum !!!

July 21, 2025
Unprompted review
Rated 5 out of 5 stars

First class service

First class service. Got my first order. Loving the High Tide Caramel rum. First class product. From a First class company. Thanks guys 🥃

June 22, 2025
Unprompted review
Rated 5 out of 5 stars

Truly excellent

Our first time buying from The Rum Company and they were truly excellent! The rum (Norfolk Navy rum - it's utterly stunning) arrived promptly and was packed really well. Would not hesitate to recommend The Rum Company to anyone who hasn't tried them before. We will definitely be back. 😁

June 10, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look