It's not often that I end up writing a positive review when something's gone wrong - but also a sign the rum company customer service is really 10/10. I ordered a bottle of rum for a Christmas pr... See more
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Company details
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A dedicated online rum shop selling premium independent, rums from all over the UK. An easy-to-use, one-stop shop for everything rum, providing helpful taste notes, mixer recommendations and cocktail recipes along the way.
Contact info
Unit 11, Sham Farm,, TN39JA, Tunbridge Wells, United Kingdom
- 07841753425
- info@therum.company
- therum.company
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Easy to sign up
Easy to sign up, first bottle is a nice one. Seems good so far! Hopefully it continues
The perfect 50th gift from a caring company
I ordered a bottle of House of Rum Barbados 2010 (70cl, 60.5%) from The Rum Company for my mate’s 50th birthday, and I couldn’t be happier! The delivery was super quick, it arrived in just two days and it was perfectly packaged in pristine condition. You can tell they really care about what they do.
The website was brilliant, super simple and easy to navigate, full of great options and it made finding the perfect 50th gift effortless.
It’s great to see a UK-based small business delivering this level of quality and service. We should all be supporting businesses like this, passionate about what they do, reliable with expensive purchases and genuinely customer-focused.
Highly recommend and I’ll definitely be ordering again!
One stop shop for favourite tipple
I had trouble getting my favourite rum and the rum company came up in a google search so had a look around and ended up with 3 bottles. Good selection and quick delivery
Fantastic service
Fantastic service. Quick response to query. Fast delivery and as described would highly recommend. 😊
Rumtastic
I purchased from The Rum Company for friends birthday present - The whole experience was so very easy to navigate - It was delivered perfectly packaged & extremely well received - Many thanks to all at The Rum Company for your superb service
Excellent
Excellent, my partner was really pleased with it ! He usually drinks spiced rum but wanted to try a banana rum and this was excellent in every way I will definitely be ordering this again for him
Excellent quick service
Excellent quick service, great packaging and lovely rum.
Exellent customer service experience
Ordered some rum as a gift and the service and rums were both excellent. I realised I should have selected the quick delivery option, so contacted Rum Company and they changed it super quickly, meaning my friend received their gift in time. Very easy to deal with - highly recommend
Delivery
Ordered without any hassle.
Informed of delivery schedule.
Only criticism is Royal Mail, unable to rearrange another delivery due to Royal Mail App unable to accept login etc and phoned Customer Service they were unwilling to assist.
Thankfully able to pick up from Post Office.
Good buying experience
Website was easy to use and delivery was within anticipated timeframe. Legends Gift Box arrived in perfect condition and the presentation is impressive! Ideal for a gift. Sadly I can’t comment on the contents as not for me!
Order delivered on time to take to my…
Order delivered on time to take to my brother in law's birthday. Personal greeting was hand written which was a nice touch.. lovely packaging can't comment on the product though!
Great service
Great service. I ordered one day and it was dispatched the next. I have had Dark God before which I love so I had to buy 2. First time trying Beckfords Black Pearl. Even though it wasn't quite my taste it did grow on me. It is quite sweet while I prefer my rum to be more smoky
Love the taster boxes
I love the little taster boxes, cute unique bottles and it’s a great birthday present! Lovely presentation box and information cards, great price too.
Quick delivery
Quick delivery, Iv price checked the rum supplied, couldn’t get it cheaper.
The rum was accurately described…..
….. and … yum !!!
Fantastic rum
Fantastic rum
Prompt delivery
If you are in St Ives visit the shop a very good selection and tasting
Best rum ever
Easy to navigate website. Fast delivery. & the most delicious rum.
Excellent quality spiced rum.
Fast, well packaged delivery and an excellent spiced rum to boot. Can't wait to try some more.
Great service and the rum was top notch…
Great service and the rum was top notch too
First class service
First class service. Got my first order. Loving the High Tide Caramel rum. First class product. From a First class company. Thanks guys 🥃
Truly excellent
Our first time buying from The Rum Company and they were truly excellent! The rum (Norfolk Navy rum - it's utterly stunning) arrived promptly and was packed really well. Would not hesitate to recommend The Rum Company to anyone who hasn't tried them before. We will definitely be back. 😁
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