The Rum Company Reviews 

169
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 54 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent selection of high-quality rums, often discovering unique and delicious options. Many appreciate the swift and prompt delivery, noting orders arrive quickly. Reviewers frequently highlight the secure and professional packaging, ensuring products arrive in pristine condition, making them ideal for gifts. The overall service is described as excellent, with an easy and hassle-free ordering process. However, some people mentioned difficulties with delivery logistics, such as orders not arriving on time for specific events or issues with tracking and signature requirements.

What people talk about most

Product

Users describe positive interactions with product, highlighting the fantastic taste of various rums, with... See more

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting quick and swift delivery... See more

Service

Reviewers highlight positive aspects of service, consistently describing it as excellent and 5-star.... See more

Quality

Clients share positive opinions on quality, with many reviewers praising the fantastic taste and smoothness... See more

Order

People report positive experiences with order, highlighting the ease of placing and paying for orders, as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It's not often that I end up writing a positive review when something's gone wrong - but also a sign the rum company customer service is really 10/10. I ordered a bottle of rum for a Christmas pr... See more

Rated 5 out of 5 stars

Superb selection of rums, many regional. Good pricing and excellent packaging along with prompt delivery. Took a gamble on two bottles a pretty new rum (Pendraig). Waw fabulous lucky dip!!!

Rated 5 out of 5 stars

I looked on line for a different Rum experience and came across the The Rum Company . Fantastic choice of Rums and realistically priced. Most of the choice I hadn’t seen or tried so I ordered three d... See more

Rated 5 out of 5 stars

Very high quality rums and a great selection available, including some excellent gift box options of varied 50cl rum bottles. Excellent customer service too. Highly recommend if you're a fan of rum of... See more


Company details

  1. Alcohol Store

Written by the company

A dedicated online rum shop selling premium independent, rums from all over the UK. An easy-to-use, one-stop shop for everything rum, providing helpful taste notes, mixer recommendations and cocktail recipes along the way.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

169 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.7

All reviews

(169)

53 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great selection of drinks

Great selection of drinks, went for a bottle of 5 year old aged rum from Pirates Grog and Brixworth spiced rum..both delicious, service was excellent, fast delivery and well packaged, will order again 👍👍

June 14, 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional company

Bought a number of rums from this company now and every one has been exceptionally good.
Fast delivery and quality of the rums are amazing.
Won't be going anywhere else from now on.
Well done guys....very very impressed

June 7, 2025
Unprompted review
Rated 5 out of 5 stars

My order arrived when it was supposed…

My order arrived when it was supposed to. The bottle was very well packaged. The communication from the company was speedy and kept me updated to the progress of my order.
This is a great company to deal with and I will have no hesitation on recommending them to friends and family.

May 13, 2025
Unprompted review
Rated 5 out of 5 stars

Gift for husband

Easy to order and communication was brilliant- being a small company, they responded quickly to my queries and I loved the fact that the note for my husband was handwritten rather than typed- thank you!

March 29, 2025
Unprompted review
Rated 5 out of 5 stars

Gift for husband

Easy to order and communication was brilliant- being a small company, they responded quickly to my queries and I loved the fact that the note for my husband was handwritten rather than typed- thank you!

March 29, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic selection and excellent…

Fantastic selection and excellent communication (resolving an initial courier delivery problem I had experienced) with the absolute minimum of fuss!
Would not hesitate to buy from again.

March 27, 2025
Unprompted review
Rated 5 out of 5 stars

Great choice of fumes and great service

Wonderful range of rums to choose from, I especially liked the range of taster bottles. The website was easy to navigate and the delivery was swift. I can’t really fault the company. I received their Advent calendar as a Christmas present and that was brilliant.

February 20, 2025
Unprompted review
Rated 5 out of 5 stars

Nice and easy

Easy ordering and product tracked to destination. Rum was bought as a gift and is being enjoyed 😜

January 8, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing advent

I received the advent calendar as a gift and it was amazing. It felt like a lot of thought and design had gone into how it would work, and the box etc makes you feel that what you are getting is special before you even get to the rums.

Tasting cards are so helpful and you can use them it understand which flavours you like when buying other bottles.

The rums are all fantastic and with the exception of one, (personal taste only) would buy them all.

Thoroughly recommend, have had others and none as good as this.

December 1, 2024
Unprompted review

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