The Rum Company Reviews 

170
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 55 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the superb selection and high quality of rums, highlighting the fantastic range and unique options. Many appreciate the easy ordering process, excellent service, and efficient communication, noting quick dispatch. Prompt delivery and secure, professional packaging ensure products arrive in pristine condition. However, some people mentioned delivery issues, specifically with Royal Mail. A few customers experienced delays, unhelpful tracking, or problems with signature requirements, leading to orders not arriving as expected or on time.

What people talk about most

Product

Consumers find the product to be positive, highlighting the wide variety and excellent selection of rums... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers praising the quick and speedy... See more

Service

Customers consistently report excellent service, with many describing it as 5-star and faultless. Reviewers... See more

Order

Reviewers highlight positive aspects of order, with many customers reporting easy ordering processes and... See more

Quality

People report positive experiences with quality, consistently praising the fantastic taste and smoothness of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It's not often that I end up writing a positive review when something's gone wrong - but also a sign the rum company customer service is really 10/10. I ordered a bottle of rum for a Christmas pr... See more

Rated 5 out of 5 stars

Superb selection of rums, many regional. Good pricing and excellent packaging along with prompt delivery. Took a gamble on two bottles a pretty new rum (Pendraig). Waw fabulous lucky dip!!!

Rated 5 out of 5 stars

I looked on line for a different Rum experience and came across the The Rum Company . Fantastic choice of Rums and realistically priced. Most of the choice I hadn’t seen or tried so I ordered three d... See more

Rated 5 out of 5 stars

This company has a wide variety of rums on offer. Ordering was an easy process and delivery was quick. This is my third order with this company and all have been excellent. Highly recommended!


Company details

  1. Alcohol Store

Written by the company

A dedicated online rum shop selling premium independent, rums from all over the UK. An easy-to-use, one-stop shop for everything rum, providing helpful taste notes, mixer recommendations and cocktail recipes along the way.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

170 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(170)

54 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Yo ho ho and a bottle of Grumblebee rum!

Made my first order last week. So much choice but the mrs won in the end and we picked the Grumblebee honey spiced rum. The bottle arrived really quick and the packaging was really nice. Will buy again. Ohhh... the Rum tastes great also!

August 2, 2020
Unprompted review
Rated 5 out of 5 stars

Rumtastic

Ordered some Burning Barn Spiced Rum. Great website but more importantly it arrived quickly, and well packaged. Rum is great and the Mrs is a happy lady now!

July 25, 2020
Unprompted review
Rated 5 out of 5 stars

Recommended!

Slick website. Found a nice honey rum as a gift for my partner which arrived quick and well packaged. Highly recommended!

July 18, 2020
Unprompted review
Rated 5 out of 5 stars

A fantastic selection of rum

A fantastic selection of rum, with loads of options that I haven't seen anywhere else. Easy to use website that helped find what I was after. I ordered a bottle of Mainbrace, that arrived quickly and was really well packed.

July 17, 2020
Unprompted review

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