Therusticway Reviews 

These 'people' also tried to charge me a second time after I did a chargeback. The company directors (James Gledhill and Amelia Dobson) should be in court for committing fraud. A warning to other businesses not to have dealings with them in future or they will likely face a similar outcome.

Wanted to leave another review for this fraudulent, disgusting ‘small family business’

My bank finally got me my money back from them and then today I get a letter saying the rustic way tried to take the payment back again. This company is a scam. So be wary if you got your money back that they don’t attempt to take it again for items they never even sent out.

Crazy to me how THEY sent an email to me telling me to get my money back from my bank as their business is ‘bankrupt’ but also tried to fraudulently get it back again. Luckily my bank blocked it.

Vile people.

Ordered shelves begining of January that took over 3 months to arrive, 20 day lead time stated on website. Within a week they had warped as the wood wasn't cured properly. Emailed and offered a replacement. After a month or so and nothing arrived so checked the website to see it closed and messages here to say they've gone into liquidation. Blaming the current economic climate. Luckily I paid via PayPal and got a full refund within 3 days.

I placed an order for a shelf almost 8 weeks ago, I chased it up via email, a very polite email just asking for an update. I didn’t hear anything back so I have checked the reviews, which are awful and very concerning, their website is now not showing any goods and says “launching soon”. I have emailed again asking for further information as I’m concerned that they’ve gone into liquidation….still nothing. I paid for it using my debit card, I have raised a cashback claim with my bank who have temporarily credited the money whilst they investigate. If you need to do the same then please raise a cashback claim for orders under £100, if your order was over £100 then you can make a section 75 claim. Hope this helps, I’m truly sorry if the company are experiencing financial problems but a bit of communication would go a long way.

Absolutely appalling. After waiting for months for my order, I get an email saying the company has gone in to liquidation and cannot give any refunds!!? And as I paid via Klarna, I have to contact their administrator to try and get my money back! I don't have the time or the energy for this. Does anyone know how to contact the administration responsible for The Rustic Way?? Fuming isn't the word.

Was so looking forward to receiving my shelf, 8 weeks later still waiting thought I’d check out the reviews and can’t believe what I’m reading! Absolutely shocking how can they take peoples money knowing full well they wouldn’t be receiving item! Luckly I paid via PayPal and will receive a refund!

This company is either fraudulent or completely incompetent, I’m not sure which. Either way their website quoted a much shorter delivery time than the confirmation email and when contacted to confirm they said it would indeed be sent out the following week. A month later I have managed no further responses from them (and not got the product I paid for) and have had to open a case with PayPal to get a refund. This company should be avoided at all costs because whether they are the former or latter, the result is the same; they have your money and you don’t have a product.

Just received an email which advised they have now ceased trading and have no assets or money to refund paid for orders. They recommended contacting your payment card company or PayPal 😫

So it’s gone out of business so I’ve loss my money thankyou

Received this email today after ordering boards 17th Feb on a 4 week lead time, never received

Dear customer,

I regret to inform you that The rustic way Ltd has ceased trading with effect from May 3rd 2023. Sadly due to the current economic climate, it has become impossible for us to continue with the business.

As the company does not have assets or money in the bank we would recommend that you contact your card provider or PayPal, if either is applicable, to claim your money back.

As the owner of this small family run business I can only offer my sincere and heartfelt apologies.

Kind regards

The rustic way

I placed an order for a desk at the start of February. No problem with the 6 to 8 lead time shown. Waited until start of April, past the lead time, and after 2 emails was informed it would be dispatched second week of April. Not received the product. Despite numerous emails i now cant get any response. Honestly dont mind if i need to wait another couple of weeks or the company cant deliver and need to cancel with a refund. Just would appreciate an update and communication.

Very similar story to many others. My partner ordered some shelves last minute month. We were told on April 7th that they would arrive in the following week. Still waiting, no shelves, no communication, maximum frustration!
Avoid

Made an order on 2nd January with an eight week lead time. I chased it just after eight weeks for an update on 1st March to check about delivery so I could make sure I was home and they advised there was a slight delay but it would be dispatched next week. Two weeks later nothing so I emailed them again to no response. I then decided to message them on instagram and received a response and apologies for the delay and it would be dispatched next week (18th March) but I could have a refund if I wanted. I said no as I really wanted the product but four weeks later still nothing so I messaged and emailed again multiple times then asking for a refund and got nothing and they have since deleted their instagram. I am all for supporting a small business but they are offering a service that they can’t provide and leaving people out of pocket!!

Echo other reviews about lack of communication. I ordered a desk in late January and still haven’t received it. I chased multiple times and was told last week it had been dispatched, no update since and now they have taken down their Instagram page. I’ll be pursuing a refund through my bank as clearly the company want to keep the money without sending the item.

Extremely Poor Customer service, lots of emails unanswered, when the shelf did eventually arrive it was the wrong Colour, and mediocre at best, If your looking for disappointing service & Product this is the company for you

I too have a dissatisfied experience with the company,
Have written 3 times ,one reply stating the shelf would ship Tuesday..this was 3weeks ago,have requested a refund,but that too has been ignored.
The order was back on the 1st March
Will be contacting my bank ASAP,
Very very disappointed experience.

I dont understand how after so many reviews calling them out on their poor communication and obviously wrong estimates of delivery they do nothing about it. I wish I had seen these before as I would have never ordered, I hope others dont make the same mistake.

This is not commenting on the product at all, something i cannot do as i ordered on the 30th Jan and still havent recieved my order.

Listen to the reviews, change your delivery estimates.

I echo previous comments, was told after 4 chases that order would ship last Tuesday, still nothing and 3 email chasing have yielded no reply. Had to contact credit card company to report them to try and get money back. Really frustrating.

We placed an order on the 3rd of February and still have not received them today, 20th of April. A month ago we were told they would be shipped that Friday.... Still waiting! We are not talking about a complex piece of furniture, just SIX SHELVES.
It's extremely disappointing and the poor communication makes the matter even worse.
I don't recommend this company.

I ordered a shelf 8 weeks ago and I am still waiting for delivery.
I tried to contact twice, but I've had no response.
I do not recommend this company to anyone!!!
Ridiculous and unprofessional!!!