Therusticway Reviews 

Echo other reviews. Orders are very delayed, and they don't respond to emails. Currently still waiting for an order placed on 16/11/2022 with an 8 week lead time due to Xmas, and I've still not received or got a response on email. Hope this review might prompt them to reply as it seems to have worked with other customers.

Extremely happy with my coffee table, this is the second time I have shopped with The Rustic Way and on both occasions I have been very impressed with the craftsmanship and overall finish. The lead times in my opinion are acceptable given the fact that everything is made to order to the specification that I requested. Communication was spot on, every question I had was answered promptly. I will continue to use this company and highly recommend to others.

Ordered my new coffee table just after Christmas. The Rustic Way offered a variety of wood colours, my aim was to match the wood colour to my fireplace beam. Emailing James asking for his recommendation, I received a speedy response. I placed my ordered! James always responded to my emails and gave me updates. I have since received my coffee table, the craftsmanship is amazing and we absolutely love it!!! I can’t recommend this company enough…. Definitely order again in the future 👌🏼😊

I would avoid this company!!! Complete joke, awful customer service.
ordered a simple shelf from on the 24th of november, it still hasn’t arrived it is now the 2nd of feb.

It’s impossible to speak to anyone from the company. You have to email and then wait until they can be bothered to reply.

I want to cancel the item now and get a refund. Because I am simply sick of waiting.

I ordered and paid for a console table beginning of Dec 2022 it’s now the end of January and absolutely no sign of my order, I believe this company to be fraudulent and will now take steps to get a full refund from them, lesson learnt!!!! AVOID this company

Received my coffee table just a few days after initial lead time , due to the high demand of orders and festive holidays which was understandable .

My partner and I Kerry have had about a dozen shelves from James of great workmanship .

But this table is on another level , absolutely worth the wait , that much pleased I have now placed an order for dining table and bench set to which I eagerly await its manufacture and arrival .

My opinion is that James is unfortunately understaffed and inundated with orders and some leniency be considered by this if anyones order is late and small contact is made .

You will not get a better product hand crafted , the quality of my table is outstanding .

I will continue to use the rustic way and wait as long as it takes for his beautiful furniture .

Month 7 of waiting for replacement legs for our unsafe, wobbly benches. No communication since August.

Was told 8-9 week lead time for delivery. At 11 weeks was told it was due to be shipped within the week , waited in and no delivery. Asked for the tracking number to be told it will be sent out on the Friday . After receiving such a poor customer experience I decided to get a refund which was disappointing as I was looking forward to receiving my hallway console. I think this company needs to make drastic improvements and a positive step would be to maintain communication with the customer given the lengthy lead time , as their was occasions I had to email twice for a response to each email I sent which was quite a few . Was a totally disappointing experience and I would avoid at all cost

To say I’m disappointed it would be an understatement. I’ve ordered a coffee table at the beginning of October and after 10! weeks wait and ZERO communication from the seller, I had no alternative but to cancel the order and request a refund.

I wish I checked the reviews here before placing the order, I would not have wasted 10 weeks waiting for an elusive unicorn of a table. My advice look elsewhere.

Massively Disapointed, waited over a month for delivery then finally found the shelfs at my front door, I don't live at property yet as still renovating so not sure how long they lay there for, shelfs are sturdy and they are scaffolding boards but the finish is very rough and not what is shown on the website, recieved no fixing with them so hanging then will be an issues after I sand and coat then myself. If they where cheap I would mind so much but at the price I paid I expected way better and wouldn't shop on the site again. Hopefully my hinges will be delivered before the new year.................

So I ordered a coffee table from therusticway.co.uk and similar to other individuals, there was a lack of communication, however in the end my table arrived not far from the agreed postage date.
Since the arrival of the coffee table, I have sent FOUR emails to this company over a period of approx 4 weeks to ask for advice of how to clean the table and the wax/colour that was used should I need to touch up in the future and guess what…… absolute ZERO response.
The funny thing is that I was actually going to order a dining table from them and a desk but with this level of service and no reply to emails, I would rather avoid the headache. A bit of Google research and found quite a few companies that do similar and have now ordered elsewhere!
This is the reason why I don’t support small business as they have no structure in place and no idea about customer service.
Seriously avoid the headache and buy elsewhere!!!

Very disappointed with my experience. I ordered reclaimed scaffold board shelf on the 3rd September, waited patiently 20 days for dispatch with no luck. I contacted the company by email and received a reply from James on the 20th September stating my order will be dispatched on that weekend.
There is still no dispatch, no reply to my new email and a little bit confused what to do. Money was taken, awful customer service.

Overall, a good product let down by slow and non-existent comms and slow turnaround. Arrived quite late, ordered on 25 April and delivered on 10 June. Website says 20 working days lead time for dispatch, which i was happy to wait but after this period it took 2 unanswered emails before someone followed up with me, and then got it delivered two days later. (although just dumped in the communal hallway downstairs, but thats yodel's fault). The order was shipped without tracking - initially received a dispatch email on 28 May, but who knows where its been till 10 June. I dont mind waiting but it is frustrating when you just have no idea when.

I ordered a reclaimed scaffold board shelf from this website on the 4th May. Their website said 20 days to process and dispatch. So I waited patiently for 20days. But no email communication from them whatsoever. So I sent an email asking when I could expect dispatch and delivery. They said end of week will be dispatched. No date information. I emailed again after ‘the end of week dispatch’ long gone. They said it will be delivered next Wednesday. The Wednesday has come and gone and no delivery whatsoever. This website is a scam. Worst customer care and zero communication. Don’t waste your time and money. I have asked for a refund. Now waiting to see if they respond. What a nightmare. Absolute disgrace and not at all trustworthy.

Awesome, quality piece and well worth the wait - will be ordering another very soon

Ordered a console table on January 22nd, website said 20 working days for delivery, which was fine. I worked out the 20th working day was February 18th, which came and went with no update. I then emailed them last week requesting an update and had an immediate reply to say it'd be dispatched on Monday (28/02). Since then, I've emailed another two times asking for the tracking information and have had no reply. I'm not impressed at all with the customer service, hopefully, if I ever get my console table, it'll have been worth the wait.

Our table arrived today and I’m pleased to advise its perfect! Just what we were looking for! OK not happy with the delay or lack of communication, but that’s a distant memory now we have our item. Thank you

Hey good news…they have been in contact with me and I’m due my delivery tomorrow!!

Thanks James for your update. Here’s hoping it arrives as promised.

Honestly, I thought with the mixed reviews that this company was OK to place an order with.

I placed an order on 23rd January. Waited the advised 20 days for delivery….nothing.

Emailed them (should have figured there is a problem there is no contact number to speak to a real person), did get a reply! Advised would be with me ‘early’ the following week. Now it’s the end if that following week and no item has arrived! I’ve emailed them, got a response just saying shipment is on its way, no details.

Email says click on your order to track status, just takes me to my order which says it will be shipped!!

Emailed them twice since then to ask for a delivery date and which courier….zero response thus far! No nothing has gone into spam!!

Real care here. Extremely disappointed. I would love to receive my ordered item! Off to see if I can get my money back.

I've read the poor reviews but my experience was fine. I had to take something off the order which was my mistake and they responded and refunded immediately. They took the time that they said they would - 20 days. When the shelves finally arrived, they were carefully packaged - I'm really pleased with my order.

We ordered some shelves from The Rustic Way - really happy with the product, good quality. Thank you so much!

Ordered a table in Dec 2021 - had no order confirmation email but payment was taken. Have emailed to ask for confirmation / ETA etc. and zero response! Based on other reviews I don't expect I'll be receiving any response or my order. Do not order from here. Very disappointed