The Saltworks Company Reviews 

935
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 62 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the perfumes, finding them beautifully crafted and unique, often leading to compliments. Many appreciate the variety and complexity of scents, noting their multi-layered nature. Popular discovery sets allow exploring fragrances, with reviewers frequently highlighting impressive longevity, as scents last for hours. However, some people mentioned that products are expensive, feeling the cost isn't justified, and questioned the discovery set voucher. Conversely, a small portion of people felt longevity was poor, with scents disappearing quickly, and described some as cheap, artificial, or too similar. A few customers also reported issues with unhelpful customer service or order fulfillment.

What people talk about most

Product

Reviewers mention positive feedback about the product, with many expressing delight over the fragrances,... See more

Quality

Reviewers highlight ambiguous aspects of quality, with some praising the beautifully packaged perfumes and... See more

Price

Consumers find price to be a significant point of dissatisfaction, with many reviewers stating that products... See more

Order

Users describe ambiguous interactions with order, with some reviewers reporting no issues and quick delivery,... See more

Customer service

Customers consistently note ambiguous experiences with customer service, with many praising the team for... See more

Reviews shaping this summary

Rated 4 out of 5 stars

This is a completely honest review from someone who is obsessed with perfume. And also fairly knowledgeable about it. So these fragrances can come across quite harsh for some people, and... See more

Rated 5 out of 5 stars

I bought the Discovery set and have been working my way through them. Without doubt L’Orangerie is my favourite in the box. A couple I didn’t like at all and the rest were nice but my voucher is defin... See more

Rated 5 out of 5 stars

I have had many soaps and perfumes from Saltworks over the past couple of years and absolutely LOVE them. The discovery sets are wonderful. I've had three different ones and love using a differe... See more

Rated 5 out of 5 stars

Have just tried Honeyberry (as had a free sample) and it is amazing! Has so many levels - its warm and exotic, smells luxurious and reminds me of spa days (not in a eucalyptus way, but an expensive wa... See more


Company details

  1. Perfume Store
  2. Boutique

Written by the company

The Saltworks Company is one of the UK's fastest-growing online perfume houses, specializing in luxury fragrances that are hand-crafted in England using the finest sustainable ingredients sourced from Grasse, France - the world's perfume capital. Founded with a mission to revolutionize the fragrance industry, we've built our reputation on creating exceptional, long-lasting perfumes that don't compromise on ethics or quality. Every bottle is 100% cruelty-free and toxin-free, proving that luxury doesn't have to come at the expense of your health or the planet. What sets us apart is our commitment to both craftsmanship and sustainability. Our perfumers meticulously blend rare, ethically-sourced ingredients to create scents that last throughout your day - because we believe great fragrance shouldn't fade after a few hours. Our innovative Refill and Save Program allows customers to return empty bottles for refilling, saving £20 while reducing environmental waste. From our workshop in England, we've grown to serve thousands of fragrance enthusiasts who value quality, longevity, and conscious luxury. Whether you're discovering your signature scent through our curated Discovery Sets or investing in a full-size bottle, you're joining a community that believes fragrance should be an experience, not just an accessory. Every purchase supports our mission to make premium, sustainable fragrance accessible while maintaining the artisanal quality that defines true luxury perfumery.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

935 reviews

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4.3

All reviews

(935)

53 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My Saltworks fragrance journey

My Saltworks adventure started with the trial bottles and what a great way to be able to fully take your time and let fragrances develop. From there I opted for a full size Surfari which is still going strong - a little goes a very long way. My other favourite was Tabac Soleil and I’ve just ordered a full size taking advantage of a recent promotion.
I would heartily recommend getting a trial set and see where your fragrance journey takes you!

May 30, 2025
Unprompted review
Rated 5 out of 5 stars

Good honest company with good customer service

I really helpful and customer based company. The perfumes are good and last much longer than my usual expensive perfume, which is good value. I encouraged my husband to try the fragrances and he loves them too. Good delivery times and attractive presentation.

May 22, 2025
Unprompted review
Rated 5 out of 5 stars

Start with a Discovery Set

I have purchased two Discovery sets. I meant one as a gift, but I love trying all the different perfumes so will find it hard to part with. I am keeping a record of which perfume receives the most compliments, and then I will buy a large bottle, or travel set.
I wish I had come across Saltworks years ago.

May 28, 2025
Unprompted review
Rated 5 out of 5 stars

Super quick delivery and I love the…

Super quick delivery and I love the idea that you can get sample perfumes to find your special scent. On top of that you get a voucher to spend on either travel or full size bottles. The scents are lovely and beautifully presented.

April 1, 2025
Unprompted review
Rated 5 out of 5 stars

Collection continues to grow …

Bought a discovery set and have since purchased several larger bottles I then bought the discovery set again to remind me of the other fragrances . All items arrive beautifully packaged so are great gifts, bought by husband the man’s discovery set he had never liked the typical store bought scents but now wears Saltworks daily . Longevity of scents varies which is expected I find most last the day.

May 26, 2025
Unprompted review
Rated 5 out of 5 stars

Enjoyed the whole experience

I ordered my first set Sept 2024, I liked the experience so much I ordered one for my daughter for her birthday, then another for another daughter for Christmas and subsequently 2 more for 2 grand-daughters. like them I found it very interesting to read the booklet that came with it. I found it hard to choose my favourite & so ordered the travel size set of 3. I have since ordered the second set and am still trying to decide which is my favourite. I love the way they are presented, ideal for a gift. One small criticism, I find the names of the perfumes very hard to read. I now label them 1-10 and label the book the same.

September 25, 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely fabulous scents with many…

Absolutely fabulous scents with many different varieties sure to suit everyone! Packaging equally superb especially if the scent is a gift. Bottles are lovely and refillable!
Delivery and customer service is excellent too!

May 24, 2025
Unprompted review
Rated 5 out of 5 stars

The Saltworks perfumes are beautiful…

The Saltworks perfumes are beautiful and their service is excellent. I started with the testers and I’ve been wearing Tabac soleil all through winter. I recently bought a new tester box and I’m trying to choose a summer fragrance I’m spoiled for choice. I am very happy with Saltworks and I’d recommend.

December 21, 2024
Unprompted review
Rated 4 out of 5 stars

Love, love, love

I really love these perfumes. My favourite is Oud Bazaar (just bought my 2nd bottle) and frequently receive compliments on it. This is closely followed by Brown Sugar. I highly recommend the discovery set as you can find out which perfume best suits your skin. I do agree with some of the comments about the perfume not staying all day (well, on my skin anyway), and I have to re-spray couple of times - but it’s worth it

May 22, 2025
Unprompted review
Rated 5 out of 5 stars

The discovery sets are a great way to…

The discovery sets are a great way to find your favourite scent. The biggest problem is choosing one out of many . I particularly like the romantic set which has many I like . The presentation boxes also make a lovely gift and I have gifted a box on at least three occasions.

March 8, 2025
Unprompted review
Rated 5 out of 5 stars

Gorgeous Perfume

I adore Saltworks perfume. Having started with the classic discovery set 2 years ago, I now have 3 more discovery sets, several travel sized bottles and a large bottle of Ko Meme. I have found the customer service brilliant, and they always deliver quickly. My favourite long lasting fragrance brand.

May 1, 2025
Unprompted review
Rated 5 out of 5 stars

I’m glad I didn’t read the negative…

I’m glad I didn’t read the negative reviews before I bought my first Discovery set. There is such a wide range of scents to suit every occasion and skin. I’ve loved experimenting with the scents and ‘discovering’ what suits me and it’s definitely not Bergamot, (😝 )although it smells gorgeous on a friend. The scent ‘Dive’ I was ambivalent about had a huge thumbs up from my girlfriends, which was valuable feedback.
I have since bought three Discovery sets. Two for me (winter and summer) and one as a gift, and used my £25 vouchers for two of my favourites.
Contacting customer service is easy, and they have replied quickly and been very helpful.
I don’t have much disposable income, but feel what I have spent has been worth it for the pleasure of experimenting with these diverse scents. I would have liked fewer with Bergamot as an ingredient but that’s my personal reaction to it on my skin.

March 1, 2025
Unprompted review
Rated 1 out of 5 stars

Disappointing

After seeing all the media exposure thought I'd get a sample set. Like the idea of a u k company and the fact they say it's a long lasting scent. Beautifully packaged and fast delivery. I've tried a few now and I do like the smell. The big disappointment is that it really doesn't last. Might get 1-2 hours from it, not the 8 hours they claim. Really sad as I had high hopes. I won't be purchasing again.

May 19, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing fragrances, excellent customer service

Excellent customer service, amazing fragrances. After appearing on my Facebook feed, curiosity got the better of me and I purchased the classic Discovery Set. My only problem was choosing which perfume to spend my £25 voucher on. In the end I decided on Surfari which is utterly divine and I've had so many compliments for my perfume! I have since purchased another discovery set and, one more full size bottle and another 3 travel size bottles. They last all day unlike other big brands where the scent wears off after a couple of hours. Not only do the Saltworks perfumes smell amazing, they are vegan and cruelty free too. Highly recommended!

May 21, 2025
Unprompted review
Rated 5 out of 5 stars

I loved the presentation box

I loved the presentation, the little book telling you all about the different scents in the Discovery set and all the smells are gorgeous!! I’ve bought several Discovery sets to gift to family 💕and their customer service is great too!

May 21, 2025
Unprompted review
Rated 5 out of 5 stars

After purchasing 3 discovery sets I…

After purchasing 3 discovery sets I found "The One"!
Whitelight is my absolute favourite scent. The packaging and presentation are second to none and the service is excellent. I will definitely be ordering this one again.

May 21, 2025
Unprompted review

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