The Saltworks Company Reviews 

935
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 62 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the perfumes, finding them beautifully crafted and unique, often leading to compliments. Many appreciate the variety and complexity of scents, noting their multi-layered nature. Popular discovery sets allow exploring fragrances, with reviewers frequently highlighting impressive longevity, as scents last for hours. However, some people mentioned that products are expensive, feeling the cost isn't justified, and questioned the discovery set voucher. Conversely, a small portion of people felt longevity was poor, with scents disappearing quickly, and described some as cheap, artificial, or too similar. A few customers also reported issues with unhelpful customer service or order fulfillment.

What people talk about most

Product

Reviewers mention positive feedback about the product, with many expressing delight over the fragrances,... See more

Quality

Reviewers highlight ambiguous aspects of quality, with some praising the beautifully packaged perfumes and... See more

Price

Consumers find price to be a significant point of dissatisfaction, with many reviewers stating that products... See more

Order

Users describe ambiguous interactions with order, with some reviewers reporting no issues and quick delivery,... See more

Customer service

Customers consistently note ambiguous experiences with customer service, with many praising the team for... See more

Reviews shaping this summary

Rated 4 out of 5 stars

This is a completely honest review from someone who is obsessed with perfume. And also fairly knowledgeable about it. So these fragrances can come across quite harsh for some people, and... See more

Rated 5 out of 5 stars

I bought the Discovery set and have been working my way through them. Without doubt L’Orangerie is my favourite in the box. A couple I didn’t like at all and the rest were nice but my voucher is defin... See more

Rated 5 out of 5 stars

I have had many soaps and perfumes from Saltworks over the past couple of years and absolutely LOVE them. The discovery sets are wonderful. I've had three different ones and love using a differe... See more

Rated 5 out of 5 stars

Have just tried Honeyberry (as had a free sample) and it is amazing! Has so many levels - its warm and exotic, smells luxurious and reminds me of spa days (not in a eucalyptus way, but an expensive wa... See more


Company details

  1. Perfume Store
  2. Boutique

Written by the company

The Saltworks Company is one of the UK's fastest-growing online perfume houses, specializing in luxury fragrances that are hand-crafted in England using the finest sustainable ingredients sourced from Grasse, France - the world's perfume capital. Founded with a mission to revolutionize the fragrance industry, we've built our reputation on creating exceptional, long-lasting perfumes that don't compromise on ethics or quality. Every bottle is 100% cruelty-free and toxin-free, proving that luxury doesn't have to come at the expense of your health or the planet. What sets us apart is our commitment to both craftsmanship and sustainability. Our perfumers meticulously blend rare, ethically-sourced ingredients to create scents that last throughout your day - because we believe great fragrance shouldn't fade after a few hours. Our innovative Refill and Save Program allows customers to return empty bottles for refilling, saving £20 while reducing environmental waste. From our workshop in England, we've grown to serve thousands of fragrance enthusiasts who value quality, longevity, and conscious luxury. Whether you're discovering your signature scent through our curated Discovery Sets or investing in a full-size bottle, you're joining a community that believes fragrance should be an experience, not just an accessory. Every purchase supports our mission to make premium, sustainable fragrance accessible while maintaining the artisanal quality that defines true luxury perfumery.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

935 reviews

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No recent history of asking for reviews

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4.3

All reviews

(935)

54 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I have been a lover of The Saltworks…

I have been a lover of The Saltworks for a few years now. They are just the best. The customer service is amazing and they are always so lovely to me. I have had many discovery sets and chosen my favourites and then gone on to buy the full sizes. These are by far the best perfumes I have ever owned. I always get comments on how amazing I smell. I have also had their reed diffusers too and they are better than any others I have used in the past. I cannot recommend this shop highly enough.

May 21, 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful perfumes, excellent service

I have now purchased 2 Discovery boxes and 3 travel-sized bottles. All have arrived beautifully packaged. The scents are just lovely. I particularly enjoyed the Discovery boxes as had spent some frustrating time at the perfume counters in a large department store, unable to find what I was looking for. However the Discovery boxes allow you to try 10 different perfumes AND come with a voucher for £25 to use on your next purchase. The website is very easy to use and their Customer Service department is very efficient. I highly recommend!

May 9, 2025
Unprompted review
Rated 5 out of 5 stars

Wore Oud Baazar yesterday

Wore Oud Baazar yesterday( my favourite) and three separate people asked what I was wearing! Told them ( enthusiastically) about the tester experience , and one even found the site while we were talking. I'm sure this will result in a new customer.

May 20, 2025
Unprompted review
Rated 5 out of 5 stars

The Saltworks Company is one of the…

The Saltworks Company is one of the best retailers on the internet. I love their perfumes and delivery is super quick. When something goes wrong they acted swiftly to resolve my problem. The perfume I ordered never arrived and I told them about it and another arrived a few days later. No quibbling they just resolved the issue. Their perfumes are divine. Rock Rose is my signature scent and I get a lot of compliments when I wear it. I am a very happy returning customer and would highly recommend them to everyone. They also sent me three travel perfumes FOC for a Christmas present.

December 20, 2024
Unprompted review
Rated 5 out of 5 stars

Unique, lovely perfumes.

A great way to choose and buy lovely perfumes .
Quick postage and packaged lovely, nice descriptions of the perfumes too, the Discovery sets are good for presents too.
Highly recommend The Saltworks Company .

March 4, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, really great products. I have a number of fragrances now and even some soaps. I have friends and family members buying from them now. Ko Me Me perfume is one of my favourites, and always gets me compliments. Would recommend buying from this company.

July 16, 2024
Unprompted review
Rated 5 out of 5 stars

I smell delicious!

I hadn't worn fragrance for years as so much of it is tested on animals, and is harmful for your health and the environment. I guess Saltworks appeared in my feed as I follow lots of vegan, cruelty-free companies.
After checking their ethics, I ordered discovery sets for myself and my fella... and we both love them. Really smart packaging with an accompanying booklet explaining each fragrance and how to apply them; there's even a chart so you can score them.
I had NO idea what suited me (since it's probably 10 years since I bought perfume) so I loved being able to sample and score the 10 fragrances.
I've now ordered my 3 favourites and I love them!

Even better, I can send the bottles back to be refilled when I finish them!

April 28, 2025
Unprompted review
Rated 4 out of 5 stars

Really nice perfumes I really like the discovery boxes I and…

I really like the discovery boxes and I’ve so far purchased all of them but not tested them all for how much I like them. I’ve since purchased three of the full size bottles and five of the travel size. The service is fast and they are also approachable as a team.
One boggle that I deducted a star for is the marketing emails, when I agreed to receive them it was in the belief they would send free samples. They do it only if you have noticed the invitation email amongst the many marketing ones they send which gives you access to applying for a sample.
It’s a bit of a bind and I often miss them.
The perfumes themselves are very nice. Some really last the day and others not so much. By overall I like trying this vast variety of scents and there are plenty to choose from

March 14, 2025
Unprompted review
Rated 5 out of 5 stars

a scent discovery

i bought a discovery set for myself for Christmas and was impressed by the speed of delivery, the beautiful packaging and the descriptive booklet. I had 3 faves in that set, Tabac Soleil which i purchased a full size and got a complimentary travel size. I also love Ko Meme and Surfari which might be my next purchase. There were a few in the set which didn't suit me but thats ok. What was interesting for me was the scents i was drawn to from the descriptions were not always my favourites, the ones that really worked for me, lasted for hours and get compliments were ones i would not have bought otherwise.
I have now bought a Fresh discovery set for a lighter summer fragrance and honestly love all 10. My biggest problem is deciding which fragrance to spend my voucher on.

May 20, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic Perfumes

I have placed several orders with Saltworks and they always arrive very quickly. The items are always well packaged and look great for giving as a gift. The scents are amazing, they all smell delicious even the ones that are not ideal for me personally. The perfumes have long-lasting scents and I have recommended Saltworks with several friends and family members. Keep up the good work Saltworks Company!

May 20, 2025
Unprompted review
Rated 5 out of 5 stars

Love, love this company

Love, love this company. I bought the discovery box and had so much fun trying each one. One of them didn't spray, I emailed them, and had a replacement sent straight away. Such a difficult choice to make, as I loved the scent of so many, and I loved the booklet that came with it explaining how the scent was made. I finally made my choice and used the voucher for my big bottle, and it's lasting ages

May 20, 2025
Unprompted review
Rated 5 out of 5 stars

Wonderful Fragrances

I started with the Discovery Set and was excited to try a new fragrance every day. It was so hard to find my favourite but I settled on Tabac Soleil and ordered a full size bottle. I signed up to the mailing list and order the new samples when they are available. My next new favourite as a result of a free sample is Deep Red. The bottles and packaging are absolutely beautiful and delivery always as promised. I'm delighted to have found The Saltworks Company and their delicious perfumes.

May 13, 2025
Unprompted review
Rated 5 out of 5 stars

Beautifully packaged

Beautifully packaged. Lovely surprise to receive a travel size spray with full size bottle. Surfari is my favourite, have had lots of lovely comments when wearing it.

March 19, 2025
Unprompted review
Rated 5 out of 5 stars

Mens Discovery Set

I got the Mens Discovery set as a Christmas present last year. Of the 10 tester fragrances included I loved at least 7. Only 2 were not really my cup of tea but that's not a bad average. Having tried them all for several months I decided to bite the bullet and order a big bottle of Del La Mer and the ordered 3 of the travel sizes as they had a deal if you took 3. I ordered Avalon, Eclipse and Infinity and it's a real struggle each day to decide what fragrance I want to wear.

The customer service I've received so far has been excellent and the communication is spot on. Yes the fragrances are a big more expensive than some of the high street fragrances but the scent does last longer.

I'm a convert.

May 19, 2025
Unprompted review
Rated 5 out of 5 stars

Great everything

Great service, great smells, great discounts, great delivery times.
Found some fabulous new fragrances. Recommend the discovery packs to anyone who wants a new smell to sniff!
What's not to like.

December 12, 2024
Unprompted review
Rated 5 out of 5 stars

Inspired discovery sets …

The discovery sets are inspired- trying so many different fragrances before finding the one or two you can’t live without.
I like the idea of supporting uk based businesses especially with the ethos of Saltworks.

August 19, 2024
Unprompted review
Rated 4 out of 5 stars

Love the company

Love the company
A wide range of scents that are unique
Try the discovery set - a good way to fine your new scent signature

May 19, 2025
Unprompted review
Rated 5 out of 5 stars

Great way to pick a new perfume

I’ve purchased the discovery set from Saltworks and was delighted by it! Each sample comes with its own page in the booklet describing the scent so you can pick a perfume based on how you are feeling that day. I absolutely loved 6 out of the 10 and found it hard to choose which one to spend my voucher on. I eventually opted for a full sized bottle of Lady Marmalade, it’s warm, sweet and fruity and the scent lasts ages. This is a great way to pick a new perfume.

May 19, 2025
Unprompted review

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