My experience will be satisfactory if I receive a refund. In this case, I will consider that my concern was taken seriously and handled appropriately. Could you please confirm that my subscriptio... See more
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See what reviewers are saying
While browsing thru for products I chanced upon Scent club & their offers. Upon clicking on the link my subscription was automatically updated & I was charged subscription fees. I tried to cancel it a... See more
Although the service is only available in English Jamal politely helped me to confirm/make sure the the membership is ceased. By the way: the membership was created by fraud. Thescent might want to... See more
Dear Eric and the Escalation Team, I would like to express my gratitude for your prompt and effective resolution of my case. Your assistance has been greatly appreciated, and I am completely... See more
No recent history of asking for reviews
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Hasn’t replied to negative reviews
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Still no response and no refund
Still no response and no refund. Thieves and con artists. It's disgusting if I could I would give them less than 0.
The agent had a good attitude towards…
The agent had a good attitude towards me.
Problem solved by Zoe
Marshall is a great person for customer…
Marshall is a great person for customer service
Great service
Very much appreciated the team effort to resolved the issue.the team proved that they can make it with a short period of time.
Great job👏👏👏
Good service
Thank you for your assistance
Experience was good
Great communication
Great communication, got assisted after a dispute
What made my experience great is that…
What made my experience great is that everything was delivered in time and the messages were responded in time
Allston contacted me
Very professional
Very professional.
Good staff, expecially Leo for his excellent service.
Thank you very much
Cristina
They shtould stop doing false…
They should stop doing false advertising to attract customers and get subscriptions.
On the other hand, your company is not serious or integral because I already gave one reason, now I will give the second because in the email you send you threaten that you will not refund money that is mine and should already be returned as soon as you hear a cancellation, and If I don't give more than 3 stars, because I want you to keep the money and put it in a very dark place that we know where it is. If I could, I would give negative stars because I think it's a charlatan company and I want them to delete all my contacts and never contact me again
Thank you for contacting me again!
Thank you for contacting me again. I appreciate your response with this matter. Your helpful support is greatly appreciated. Please continue aspiring great service to your customers.
Good assistance by sarra the agent…
Good assistance by sarra the agent since she was lovely and polite.
Good service from team
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