The Scented Candle Store Reviews 

215
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Fast delivery and good communication. Unfortunately one bulb was smashed when I opened the package but Alan replied swiftly and sent me a replacement. A week or so later one of the burners just stoppe... See more

Rated 5 out of 5 stars

I’ve now ordered a few items through the Scented Candle Store as it is all so effortlessly easy to do. Great communication with updates and speedy service. Thank you 🤩

Rated 5 out of 5 stars

Ordering was easy ,quick delivery and unfortunately one item was damaged but after emailing Alan a replacement was sent out promptly. Normally I use my consultant Wendy Smart to order but on the flash... See more

Rated 5 out of 5 stars

Arrived sooner than expected, 5-10 day window given for delivery. Arrived on day 3. Very impressed. Will definitely use again. Products amazing and great value when buying in bulk. Would have li... See more

Company details

  1. Candle Store

Written by the company

The Scented Candle Store are independent Scentsy Fragrance Consultants, helping you fill your home with beautiful, long-lasting fragrance. From stylish warmers and wax bars to diffusers, oils and gifts, we’re here to make your home feel cosy, welcoming and uniquely “you”. We pride ourselves on friendly, personal service, honest advice and clear communication from order to delivery. Whether you’re treating yourself, shopping for a gift or building your wax stash through our VIP offers, we’re always on hand to help you choose the right scents and answer any questions. Every order means a lot to us, and we work hard to ensure a smooth, reliable experience every time you shop with The Scented Candle Store.


Contact info

4.8

Excellent

TrustScore 5 out of 5

215 reviews

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4.8

All reviews

(215)

26 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great as usual

My order arrived well packaged and fast delivery. This is a great company to order from and I will be using again for my scentsy products.
Thankyou

May 20, 2023
Rated 5 out of 5 stars

Scentsy The order process is simple and quick

The order process is simple and quick . Very competitive pricing and delivery was on time in full . Excellent service and I will definitely use this company again .

May 29, 2023
Unprompted review
The Scented Candle Store logo

Reply from The Scented Candle Store

Thank you Gloria for your lovely review, it’s really appreciated.

Rated 5 out of 5 stars

Definitely recommend it

I’ve been ordering Scentsy for few years and I love it…
⭐️⭐️⭐️⭐️⭐️ products
⭐️⭐️⭐️⭐️⭐️ customer service

May 9, 2023
The Scented Candle Store logo

Reply from The Scented Candle Store

Thanks Ana for your review

Rated 5 out of 5 stars

Great product

Great product. Despite issues with the courier company the Scented Candle Store we’re exemplary in resolving the issue and getting a replacement item out to me immediately. Very impressed with the customer service. Would happily do business with them again.

December 2, 2022
Unprompted review
The Scented Candle Store logo

Reply from The Scented Candle Store

Thanks Tony for your review and your order. We really appreciate your support

Rated 5 out of 5 stars

FANTASTIC STORE! I LOVE IT 😍

Absolutely fabulous store to place your order with, great prices and discounted p&p, fast delivery which you can track, defo a bonus! Great communication and always freebies with your order, who doesn't love a freebie 😉 just all round a lovely experience shopping with these guys, thank you x

December 5, 2022
Unprompted review
The Scented Candle Store logo

Reply from The Scented Candle Store

Thank you Gail for your order and your lovely review.

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